Oshoppu Avaliações 

147
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is a charming little shop in the Royal arcade in Norwich full of awesome Japanese treasures for those who love cute items in many forms. My personal obsessions are the Mofusand Cat plushies and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great range of products, figures, washi, collectables, plushies, gachapon, all sorts of things! Mainly imported from Japan, loads of things that are hard to find anywhere else too! They're super frien... Ver mais

Avaliado com 5 de um total de 5 estrelas

Shopped here today and brought a pop up parade Frieren figure which is adorable and will make a great addition to my collection! Staff are really friendly such a hidden gem 💎

Detalhes da empresa

  1. Loja de Artigos Colecionáveis
  2. também em
  3. Loja de Artesanato
  4. Loja de artigos domésticos
  5. Loja de Brinquedos
  6. Materiais de escritório

Escrito pela empresa

oshoppu is an independent, family-run concept store based in Norwich, UK, created for people who love kawaii, anime and Japanese pop culture. We carefully curate officially licensed products from Japan, bringing together playful, nostalgic and beautifully made finds for collectors, fans and thoughtful gift-givers. Our ever-changing collection includes plush and soft toys, dolls, bag charms, keychains, blind boxes, gachapon, figures, model kits, miniature toys, stationery, home and lifestyle pieces, and self-care treats. Customers can discover much-loved names including Sanrio, Studio Ghibli, Pokémon, San-X, Mofusand, Kirby, Miffy and many more, alongside cult favourites and exciting new arrivals. Every item is personally selected by our founder, Lauryn, with a focus on character, quality and the joy of finding something a little different. Whether you prefer kawaii (cute), kakkoii (cool), nostalgic or collectible, we want oshoppu to feel welcoming and easy to explore. You can visit us in person at our store in Norwich’s beautiful Royal Arcade or shop online from anywhere. Orders are packed and dispatched by our small UK team, with worldwide shipping available. As an independent business, customer feedback matters enormously to us. We aim to provide a friendly, reliable experience from browsing to delivery, supported by clear product information and helpful customer service. Thank you for choosing oshoppu and helping our family-run shop continue sharing a little piece of Japan with customers around the world.

Curated Japanese treasures, shipped from the UK

Escrito pela empresa

Discover officially licensed kawaii, anime and Japanese pop-culture products, personally selected by our independent, family-run team. Shop online worldwide or visit us in Norwich’s Royal Arcade.
Shop the latest arrivals at oshoppu.com

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(147)

37 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I really wanted this figure and was…

I really wanted this figure and was very pleased to pre-order from Oshoppu. My pre-order came earlier than the expected date and arrived in perfect condition, wrapped in pink tissue paper with a cute card inside. 10/10 will order again.

25 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Seeing the negative review I felt…

Seeing the negative review I felt compelled to tell my story about what happened when something went wrong. We have ordered countless times from Oshoppu and it has always been a pleasure. On one occasion they accidentally sent the wrong item (which was actually more expensive than what was ordered). I contacted them directly and they were fantastic. The correct plush was immediately sent out and arrangements were being made to return the wrong item at no cost to me. However we had fallen in love with the other plush too so asked if we could pay for it and keep it. Luckily no-one else was waiting for it so we could and Oshoppu even refused to take the full amount so we got a very generous discount, refunded postage and two adorable plushies! Mistakes can happen but how a company handles them is telling. Oshoppu quickly rectified their mistake all while being professional, kind, helpful and generous. If I could give more than 5 stars I would!

27 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I adore ordering from this shop

I adore ordering from this shop, have done several times and will continue to come back and get kawaii goods that I can't easily get for a reasonable price anywhere else in the UK. I got an Usahana plushie here last time I ordered that was like double the price anywhere else to import from Japan. Don't hesitate to order here, they're one of the good ones!

15 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It was SCAM!

It was SCAM!
Not send what was ordered.
Nit sent Return Shipping Label.
Forced to keep something I don't want , double more paid as cost on other platforms.
BAD Service,Bad experience!

24 de junho de 2024
logotipo da Oshoppu

Resposta da Oshoppu

Customer misunderstood listing which was for a single item. PayPal suggested customer return the items as a solution to their issue, shipping label was outside of my control. Never had this issue before with thousands of sales of Gachapon and it’s a shame the customer didn’t feel the need to contact us directly and has only done so via PayPal and trustpilot.

Avaliado com 5 de um total de 5 estrelas

Good shipping and it arrived safely

Good shipping and it arrived safely. The only problem I had was when one of my items was out of stock I was just refunded and not contacted. I would have chosen something else if given the option but would have liked an email that it was out of stock at lease

7 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Great customer service

My order arrived quickly and was well packaged. When unfortunately some of it did not suit my needs, a return was arranged straight away and without issue.

23 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

I love this shopp

I love this shopp. My order had some problem during the shipment, eventhough it was not her fault but she still sent me another one so i didn’t have to wait. The service and product are 10/10.

26 de abril de 2024
Avaliado com 2 de um total de 5 estrelas

Not very efficient

It took nigh on two weeks to receive my order despite living in the same country, I sent two emails which weren't acknowledged let alone answered, and when I did manage to bring up an issue over Instagram, there was no satisfactory resolution offered

28 de março de 2024
logotipo da Oshoppu

Resposta da Oshoppu

Hello Andrew,

Your order was sent within our dispatch time of 7 working days, your email was responded to with a dispatch notification with full tracking details from Royal Mail within our stated response time of 48 hours. We mention in numerous places that this shop is currently run by one person and we also include shipping times in the confirmation email which is sent after you place an order. Our shipping times are currently this length to manage our extremely busy shop. We are taking steps to improve this and are also transparent about this via the instagram profile you visited.

I responded to your instagram message promptly and was unable to resolve as you ordered a blind picked item which was never promised as a complete set. We are unable to offer specific items for this as we don't always have a set amount of each figure. When you asked if you could have a replacement, I explained that this wasn't possible as it wasn't in stock. This item wasn't eligible for a refund either as you received it as part of a buy 5 get one free offer.

Many thanks,

oshoppu

Avaliado com 5 de um total de 5 estrelas

Excellent

I always love everything I buy from Oshoppu. It never takes too long to arrive and is beautifully packed and a real treat!

14 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Fantastic shop

I've made many purchases from this shop now and I'm always really happy with everything. The shop sells so many amazing items from Japan that you can't find anywhere else. Everything always arrives wrapped well and the items are of great quality. The owner is always lovely and helpful and I'll most definitely continue to shop here.

24 de fevereiro de 2024

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