Ospeka Avaliações 

206
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This business is a con artist. I purchase an item on Pinterest and when I receive it, it was totally different from the picture. During the time I was waiting on the delivery, they never communicated... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely watch strap - got the silicon band and it’s just like Apple but so much better value for money! The note, discount code and chocolate in the package were such a lovely touch. Great customer ser... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve ignored the persistent requests for a review for a while, as I’ve never understood how anyone can provide useful feedback without having properly used the item for a period of time. It’s been a f... Ver mais

Avaliado com 1 de um total de 5 estrelas

Everything has been going well until I tried to initiate a warranty return after my watch band started peeling off after just a few uses, enquiry sent , email follow up and guest what, I got ghosted... Ver mais

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

At Ospeka, we believe that owning luxury Apple Watch Straps, iPhone Cases and Apple Accessory items should be affordable. We carefully curate and test selected high quality Apple Watch bands and iPhone accessories. Apple Watch Straps and Apple iPhone accessories have a new home! 🚚 Free UK Royal Mail Delivery.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,4

Todas as avaliações

(206)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Replacement Apple Watch strap

I bought a replacement Apple Watch strap for my wife as a gift. The one I ordered was too big, but Ella was really helpful in arranging an exchange. Great customer service.

30 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

What a great team (firm)

What a great team (firm), the speed at which you responded to my request was unbelievable, got a replacement before they even got my returned item which I realised the first order wasn’t faulty at all but my mistake. Apologies!!!
Great products, love them to bits.
Third order and definitely will be ordering more from them

3 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

I ordered 3 straps for my Apple Watch…

I ordered 3 straps for my Apple Watch and they came really fast. I was strapless and was desperate as I need my watch for the gym, I needed some top quality stuff. They arrived and they were really good quality and even got a hand written note from them, was such a nice touch. Will definitely be back for more in future!

28 de janeiro de 2025
Avaliado com 1 de um total de 5 estrelas

Avoid!

I would avoid this company. They are impossible to communicate with, unless you use the messaging service which is not free. Email communication is more miss than hit.
I had an issue with quality, ordering three identical straps, only to find they were all different lengths. Tried to get an exchange / replacement and after 2 months I gave up. Extremely poor!

18 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

Faulty product

Faulty product, returned item but no further updates. No refund issued, no reply at all from customer service.

3 de dezembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Amazing customer service but...

I hate leaving reviews like this because I have to take into account two aspects of this business that were at opposing sides of grading scale.

First the bad. I initially bought an iphone case from Ospeka last October. It lasted 7 months which is not what you expect from phone cases these days. The side panels came away from the protective backing quite quickly and over time it basically peeled itself off nearly completely. I don't use the phone heavy handedly and I very rarely partake in activities that may result in heavier wear and tear of a phone case.

This was disappointing and because I was still within the year warranty I was able to get a like for like replacement. This replacement lasted an even shorter period of time. 3 months to be exact.

They sent a replacement of my choosing. This replacement didn't even fit my phone flush. And because of how tight it fit, it proceeded to press all the side buttons rendering the phone unusable.

Another replacement was sent. This time a leather backed case. This has also begun peeling away around the camera lens and one of the volume rocker button has fallen out.

It hasn't left the best impression. But why would I keep coming back and getting replacements you ask?

Here's the good.

The customer service has been nothing short of perfect. Every interaction was cordial and polite. Every subsequent case delivery has been seamless and smooth. I absolutely cannot fault them here. And if my review was based solely on their customer service it would warrant five stars.

But unfortunately, for me atleast, their products have been less than satisfactory. Which is why I'm giving them 3 stars.

For the team at Ospeka. Your customer service is really, really good but I think you really need to find a better manufacturer for your products.

Just to caveat, I'm not interested in receiving any more replacement cases.

20 de setembro de 2024

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