Ospeka Avaliações 

206
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This business is a con artist. I purchase an item on Pinterest and when I receive it, it was totally different from the picture. During the time I was waiting on the delivery, they never communicated... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely watch strap - got the silicon band and it’s just like Apple but so much better value for money! The note, discount code and chocolate in the package were such a lovely touch. Great customer ser... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve ignored the persistent requests for a review for a while, as I’ve never understood how anyone can provide useful feedback without having properly used the item for a period of time. It’s been a f... Ver mais

Avaliado com 1 de um total de 5 estrelas

Everything has been going well until I tried to initiate a warranty return after my watch band started peeling off after just a few uses, enquiry sent , email follow up and guest what, I got ghosted... Ver mais

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

At Ospeka, we believe that owning luxury Apple Watch Straps, iPhone Cases and Apple Accessory items should be affordable. We carefully curate and test selected high quality Apple Watch bands and iPhone accessories. Apple Watch Straps and Apple iPhone accessories have a new home! 🚚 Free UK Royal Mail Delivery.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,4

Todas as avaliações

(206)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great value

Ordered 3 Iwatch straps, which were all great
Quick delivery, great value & a personalised thank you was charming

24 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

amazing -unreal quality

amazing absolutely will be a repeat customer from now on this is my go to place for tech accessories amazing price unreal quality and lovely and friendly staff

20 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Not sure why this company has so many…

Not sure why this company has so many negative reviews?

I’ve just bought a strap from them and it’s absolutely fantastic. I have a genuine apple strap and you cannot tell them apart. The price is fantastic. Will be ordering again. Thanks

28 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zero response - is item safe??

Bought 2 x 3 in 1 foldable charger for iPhone / watch / EarPods.

Watch gets very hot when charging. I’m worried it’s going to cause a problem with the watch or worse a fire.

Emailed them about it - no response.

Very poor.

15 de maio de 2024
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Ian we would like to extend our sincerest apologies for the delayed response. Looks like we've responded to your email now. As for your problem, the wireless charger could get warm to the touch, however, it should never get hot. It's possible that you've received a faulty product and you can easily get that exchanged through our exchange portal on our website. If you need further assistance please don't hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

Don’t touch with a barge pole !!

Don’t touch with a barge pole !!! No communication and no refund… Just do not buy from them

8 de maio de 2024
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Jo, sincerest apologies for the delayed response. Looks like our team has responded to your email. For future reference, you can easily put a refund request through our return portal on our website. If you have any concerns please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Prompt delivery and good sizing

Strap arrived in a few days and I was most pleased with the quality and sizing for my wide wrists. Straps ordered from other companies offering straps, have had to be returned as the strap length was too short.

22 de abril de 2024
logotipo da Ospeka

Resposta da Ospeka

David, thank you for your kind words. We hope you enjoy the Leather Loop Strap for your Apple Watch. Your purchase is protected by our 12-month guarantee. Don't forget to extend your guarantee by another 12 months simply by registering your product on our website.

Avaliado com 3 de um total de 5 estrelas

Straps are good but customer service…

Straps are good but customer service leaves a lot to be desired. I emailed on April 15th (2.5 weeks ago) no reply. I sent a message via Facebook on April 23rd, I replied on the 25th and I’m yet to receive a response.

2 de maio de 2024
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Mike, please accept our sincerest apologies for any delay in our communication. It Looks like our team has resolved your exchange request and we hope that you are happy with your new Trail Loop Strap for the Apple Watch. Please don't hesitate to contact us if you have any concerns.

Avaliado com 1 de um total de 5 estrelas

Non Existent Customer Services

Don’t bother reading the reviews on Ospekastraps.com as they only publish customer 3* reviews and above if you’re lucky. I know all too well as I have left 2 reviews which were sub 3* which haven’t been published. This was after numerous emails to Ospekastraps customer services wanting to resolve a returns issue. After a shaky start (one strap missing from my order) it was quickly resolved and a missing strap was sent out and received in good time. Unfortunately the leather strap for my Apple ultra 2 watch was not suitable. I requested a returns label which was subsequently authorised and sent to me. The returned item was packaged up and returned as per the return instructions the same day as delivery. The package was picked up by EVRI at the InPost pick up point as shown on the tracking on the 14th of April. This is where it all went wrong! Having noticed via the tracking that the package was taking a considerable amount of time to reach Ospekastraps.com. I contacted EVRI on numerous occasion for them to tell me today (11 days after posting) that it looks like the parcel has gone missing. Now, call me old fashioned, but how can a tracked parcel go missing? In the mean time I have emailed Ospekastraps.com 5 times informing them that it appears that the return is taking its time, that I have contacted EVRI, and now it appears the parcel is missing. Nothing. Zilch. No response, Radio silence. Fallen on deaf ears. The bottom line is that Ospekastraps are not responding to my emails requesting my refund for the watch strap that has gone missing being returned to them. The law is, that the seller is responsible for claiming back a refund if they do not receive a return from the courier. It’s not for me to chase EVRI!!!! The seller will see from their tracking that the parcel has gone missing with EVRI and that they should be refunding me for my returned strap. On a positive note, the 2 straps I do have are very good and worth the money. But until I get my refund I stand by my comments that Ospekastraps.com only publish 3* and above reviews on their own website and that their customer services are atrocious. Ospekastraps.com, where is my refund?

23 de abril de 2024
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Susan, our sincerest apologies for any inconvenience caused by the lack of communication. It looks like our team responded to you on the 24th of April and processed the refund for returned product that went missing. We hope you are satisfied with the outcome and please don't hesitate to contact us if you have any questions.

Avaliado com 5 de um total de 5 estrelas

Great company to use!

Super fast delivery! Great product and the little chocolate was a lovely personal touch!

27 de março de 2024
logotipo da Ospeka

Resposta da Ospeka

Thank you for your kind words, Joshua. We hope you are enjoying your Slim Milanese Loop Strap with your Apple Watch. Remember to register and get our 12+12 month guarantee.

Avaliado com 5 de um total de 5 estrelas

Great strap

Great strap. Easily fitted. Looks cool.

23 de março de 2024
logotipo da Ospeka

Resposta da Ospeka

David, thank you for your kind words. We hope you are enjoying your Ocean Band. Remember to register and get our extended 12 month guarantee.

Avaliado com 5 de um total de 5 estrelas

Customer service was excellent

Customer service was excellent, I had an issue with one of my Ospeka straps and they sent a replacement very quickly.

23 de março de 2024
logotipo da Ospeka

Resposta da Ospeka

Colin, thank you very much for your kind words. Hope you are enjoying your replacement Leather Link Strap with your Apple Watch.

Avaliado com 1 de um total de 5 estrelas

item not received, no replies since chasing this!

Made an order on the 11th March. Their website states delivery in 2-4 working days.
To this day I’ve not yet received the item nor confirmation this has been sent despite sending two emails (no telephone number on their site) and no one coming back to me on this.

Would recommend thinking twice before ordering from this website!!

11 de março de 2024
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Daryl, our sincerest apologies for any inconvenience caused by the lack of communication. It looks like your order was placed as a pre-order since we were expecting new stock. We are looking at better ways to convey when an order is on pre-order but sometimes our customers get confused by the "pre-order" and "buy now" buttons. We are working to resolve this. As for your order, we can see that it was delivered to you on the 26th of March. Hope you found everything to your satisfaction and once again please accept our sincerest apologies for any inconvenience.

Avaliado com 1 de um total de 5 estrelas

Bought an alpine loop strap for my…

Bought an alpine loop strap for my apple ultra 2 watch. It Doesn’t fit the connectors properly. They click constantly. The strap itself has started bobbling and fraying after a week. Absolutely shocking. Avoid at all cost. they removed my last review so I’m adding it to trust pilot this time

15 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great looking strap

Great looking strap. Can't imagine the official Apple leather strap looks or feels much better than this, for over x3 times the price. Fast shipping. Will use this store again. Thanks

19 de fevereiro de 2024
logotipo da Ospeka

Resposta da Ospeka

Niall, thank you for your kind words. We hope you are enjoying the Leather Link Strap with your Apple Watch. Remember to register and get our extended 12-month guarantee.

Avaliado com 3 de um total de 5 estrelas

Okay

Okay but pricy

17 de fevereiro de 2024
logotipo da Ospeka

Resposta da Ospeka

Steve, thank you for sharing your honest opinion. At Ospeka Straps we aim to bring the best products for your Apple devices at the most affordable prices.

Avaliado com 5 de um total de 5 estrelas

Super product and service.

17 de fevereiro de 2024
logotipo da Ospeka

Resposta da Ospeka

Carol, thank you for your kind words. We hope that you are enjoying the 3-in-1 MagSafe Fast Wireless Charger. Remember to register and receive our extended 12-month guarantee.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Phone case was packaged with care and arrived promptly.
Using their return service was easy as well.

19 de fevereiro de 2024
logotipo da Ospeka

Resposta da Ospeka

Thank you for your kind words.

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