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OTIC Avaliações 

240
•
O TrustScore é 3 de um total de 5

3,1

Loja de aparelhos de som
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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

13th of October 2025 I prepaid 266,16 GBP, for iBasso Nunchaku DAC. OTIC never delivered the DAC. And I still have not received the refund they promised. According to PayPal the refund was canceled 1... Ver mais

Avaliado com 5 de um total de 5 estrelas

Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Order never shipped, or showed up, no explanation or anything. they responded once to my emails, but has since stopped responding. no refund. DO NOT ORDER FROM HERE.

Detalhes da empresa

  1. Loja de aparelhos de som
  2. Consultor em Audiovisual
  3. Loja de Eletrônicos
  4. Loja de Hi-fi

Escrito pela empresa

At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.

Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

240 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 53% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(240)

42 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Nothing much to say

Nothing much to say . Product was as shown in ad and it works

26 de julho de 2024
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Resposta da OTIC

Thanks for the Feedback we hope to welcome you again soon at OTIC

Avaliado com 1 de um total de 5 estrelas

Never received it

Never received it, dpd put it in a bin on bin day! Still waiting for coms back from you.

UPDATE: received coms from OTIC and they basically told me to do one and claim on my house insurance. absolutely disgusting and rude customer service with emails to prove. PayPal dispute opened as they would not do anything and basically told me "unlucky" AVOID THIS COMPANY AT ALL COSTS!

26 de julho de 2024
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Resposta da OTIC

Hi Kyle - We asked you to provide some evidence the item was taken from your home. Which you flatly refused. The DPD tracking stated you received the item. Until we get the verification the item was indeed not delivered we cannot provide you with the replacement or refund.

UPDATE - Paypal have now closed the dispute in our favour - Customer has still not shown proof of item being taken/not delivered as requested

Avaliado com 5 de um total de 5 estrelas

Bought a cassette player from these…

Bought a cassette player from these guys. Yup does what it says on the box. And delivery was quick and when opening their tamper proof sealed envelope it got a bit dusty in here. But yeah time to find a cassette now.

8 de julho de 2024
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Resposta da OTIC

Thanks for the Feedback - We also have Cassettes available at OTIC - We hope to welcome you again very soon. Thanks

Avaliado com 4 de um total de 5 estrelas

Fairly good service

Delivery was a little slow and the box was a tiny bit damaged (as it was essentially just placed in a big envelope) but it’s all good otherwise.

1 de julho de 2024
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Resposta da OTIC

Thanks for the Feedback - We try our best to have zero carbon shipping. We'll take your feedback into consideration for next time. Thanks

Avaliado com 5 de um total de 5 estrelas

Another great experience from OTIC

Another purchase from OTIC. Many thanks to Craig and the team for another great purchase and Five Star experience AA++

17 de junho de 2024
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Resposta da OTIC

Hi Thanks for the feedback and repeat orders - as a small company we are very grateful to our customers. We hope to welcome you again at OTIC

Avaliado com 5 de um total de 5 estrelas

Good Retailer

Speedy, helpful service

29 de maio de 2024
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Resposta da OTIC

Hi There, Thanks for the Feedback, we hope to welcome you back to OTIC very soon

Avaliado com 5 de um total de 5 estrelas

A Mighty Fine Company to Deal With

This is my second dealing with OTIC and I can’t fault them on communication, price or delivery.
Where else do you get the personal touch from one of the co-owners (maybe he doesn’t much to do)?
My latest purchase was not on their website, but my query was answered promptly and the unit sought.
Highly recommended!

4 de junho de 2024
Avaliação não solicitada
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Resposta da OTIC

Hi Kenny, Thanks for the feedback and repeat custom - We alway strive to give our customers the best experience at OTIC. We hope to welcome you back very soon.

Avaliado com 5 de um total de 5 estrelas

Ordered the Shanling ET3 CD transport

Ordered the Shanling ET3 CD transport, OTIC have been brilliant as they kept me up to date on my order and when I changed my mind about which colour I wanted, they replied to my emails very promptly and helped me change my order. I then quickly received the order and could not be happier with the product in first couple of days of use. Recommend OTIC highly.

2 de maio de 2024
Avaliação não solicitada
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Resposta da OTIC

Hi Christopher - Thanks for the Feedback, we are happy your experience at OTIC was a positive one - be sure to check out our Shanling EH3 DAC/AMP and your reward points

Avaliado com 5 de um total de 5 estrelas

Above expectations

Great, fast service
Information regularly updated
Excellent price
Comms of high quality

10 de maio de 2024
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Resposta da OTIC

Hi Craig - Thanks for the kind words and positive feedback, we hope to welcome you back to OTIC very soon

Avaliado com 5 de um total de 5 estrelas

Excellent service all round

Excellent service all round. Sd card didn’t work so they sent me a new one

19 de abril de 2024
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Resposta da OTIC

Hi Patrick, we are glad you are happy with your purchase. Great product, Thanks for the Feedback

Avaliado com 5 de um total de 5 estrelas

Good price and quick delivery from a…

Good price and quick delivery from a company that feels like it’s trying to make a connection with its customers.

30 de abril de 2024
logotipo da OTIC

Resposta da OTIC

Hi Ben - Many thanks for the Feedback and we hope to welcome you back to OTIC very soon

Avaliado com 5 de um total de 5 estrelas

Fast delivery. Great service!

Fast delivery.. Item well packed.. Happy with the product and the service.. Highly recommended!

18 de abril de 2024
logotipo da OTIC

Resposta da OTIC

Hi Simon - Thanks for the review, we are glad you are happy with our products and services, We are always happy to welcome back repeat customers

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