A very negative experience. I returned a product and, instead of receiving my money back, I had to complain several times. Eventually, they sent the product back to me, but it was clearly in worse co... Ver mais
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Veja o que dizem as avaliações
Grazie alla loro professionalità, cortesia e disponibilità’, ho comprato un paio di occhiali VERAMENTE IMPORTANTE, in tutti i sensi, ma BELLISSIMO. Hanno una scelta ampissima, per tutti i gusti e tutt... Ver mais
Punto vendita di riferimento, sia on line che nei negozi di Trieste di cui sono affezionato e soddisfatto cliente. Occhiblu si distingue per la scelta di prodotti sempre attuali, di tendenza, frutto d... Ver mais
A empresa respondeu
Che bello avere a che fare con persone professionali, serie ed efficienti. Super consigliato per tutto! Prezzo, qualita' e serieta' ma principalmente per il FATTORE UMANO che ormai si e'perso con i... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ottica Occhiblu
Escrito pela empresa
Ottica Occhiblu è un progetto basato sulla ricerca di tecnologie avanzate nel mondo dell’oftalmica e delle più innovative tendenze di design atto a soddisfare le innumerevoli e personali richieste della clientela.
Ci piace accompagnare il nostro cliente durante la scelta del suo occhiale, cercando innanzitutto di capire le sue esigenze, per poi proporgli ciò che meglio lo identifica.
Per noi questo è un punto molto importante, ovvero non snaturare l’immagine che ognuno ha di se stesso.
Esigenze di immagine, uso e di spesa da affrontare sono essenziali per la soddisfazione dell’acquisto finale!
Proponiamo modelli di marchi indipendenti, classici e alta moda risultato di un’accurata ricerca nelle migliori esposizioni e fiere internazionali.
Offriamo a tutti coloro che necessitano assistenza nei post-vendita dei loro occhiali, siano essi nostri clienti e no, questo diventa un piacevole momento per conoscerci ed offrire la nostra disponibilità.
Informações de contato
Trieste, Itália
- info@otticaocchiblu.com
- otticaocchiblu.com
3,8
Muito Bom
152 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
A very negative experience
A very negative experience. I returned a product and, instead of receiving my money back, I had to complain several times. Eventually, they sent the product back to me, but it was clearly in worse condition than when I returned it. I even have doubts that it is the same product. Very disappointing and unprofessional. I do not recommend this store.
7 de julho de 2026
Avaliação não solicitada
In Triëste I had a problem with…
In Triëste I had a problem with sunglasses I bought at my home place in Belgium. The staff solved my problem within the day even, contacting another shop and lab….with a smile and at no cost ! Great service indeed.
23 de maio de 2026
Avaliação não solicitada
Beware
Beware! Company was not transparent about returns policy. Other companies offer free returns on lenses, and they reclaim the international tax themselves. Occhiblu leave the customer out of pocket on the lenses, and leave the customer to reclaim tax.
14 de abril de 2026
Avaliação não solicitada
Resposta da Ottica Occhiblu
Hello,
We are sorry to hear that you are upset.
Our return policy clearly states that lenses are not included in the refund when items are returned, as lenses are considered a customized product and are therefore not covered by the refund policy.
We also specify in various sections of our website that customs duties and charges are the responsibility of the customer.
Grazie alla loro professionalità
Grazie alla loro professionalità, cortesia e disponibilità’, ho comprato un paio di occhiali VERAMENTE IMPORTANTE, in tutti i sensi, ma BELLISSIMO. Hanno una scelta ampissima, per tutti i gusti e tutte le tasche. Importantissima la loro assistenza sulla scelta finale. Porto occhiali da 58 anni ma belli come quelli suggeriti dalla deliziosa Signora, contitolare dell’attività’, non ne ho mai avuto.
14 de março de 2026
Avaliação não solicitada
**Buyer Beware**
**Buyer Beware**
The sunglasses I received were not the same as the product advertised on their website, and the pair also arrived damaged.
When I contacted the company, instead of addressing the issue, they denied the discrepancy and sent photos that appear to show a different item entirely from what was received - SCAM. The photos they provided showed the glasses with tags attached, which were not included in the pair I received.
They also refused to provide any identifying details (such as a serial number) that would confirm the glasses shown in their photos were the same pair that was actually shipped to me. These are Tom Ford glasses, and verification should not be difficult- they have serial numbers.
On top of that, I was charged $65 in import duties on a $200 purchase because the item was incorrectly classified during shipment. DHL confirmed the classification used resulted in a tariff that should not have applied. Disputing the charge would have taken approximately two weeks and an additional $90 processing fee, with potential storage charges up to $100, leaving me with little practical choice but to pay it.
At this point, it’s not about the money it’s about accountability. Rather than taking responsibility or attempting to resolve the issue, the company has repeatedly deflected responsibility onto DHL and dismissed the concerns entirely.
Between the misleading product photos, damaged merchandise, incorrect customs classification, and lack of accountability, this was an extremely frustrating experience.
**I would strongly recommend buyers proceed with caution before ordering from Ottica Occhiblu.**
10 de março de 2026
Avaliação não solicitada
Resposta da Ottica Occhiblu
Dear Christina,
Thank you for your review.
As we explained via email, we provided DHL with the correct documentation, as we always do for our international shipments. We also shared the same documentation with you, confirming that the information submitted with the shipment was accurate.
The HS code that resulted in the 10% tariff was assigned by DHL. This is not something we selected ourselves. As discussed in our previous correspondence, we contacted DHL to understand the issue.
DHL informed you that it would have been possible to dispute the charge, although the process could take approximately two weeks. You then chose to proceed with paying the tariff.
Afterwards, you mentioned that the text on the left temple appeared slightly scratched and sent us a photo. We then provided the photos we take before shipping each item. These are taken after the frames are cleaned, checked, and prepared for shipment. In those photos, there was no visible scratch. The images clearly show the brand, model, colour, and caliber, all of which match the product you ordered.
You also asked for photos showing a serial number. Most frames, including this model, do not have a serial number unless they are part of certain limited or exclusive collections. The photos we sent include all the identifying information printed on the frame, and this corresponds exactly to your order.
The photos we take a are also for our internal system, so we can't take pictures you request after shipping you your order.
We are truly sorry that your experience was not as expected, and we expressed this several times in our previous emails. Unfortunately, the tariff issue was not caused by us, and the frames were carefully checked and documented before shipping to ensure they were in perfect condition and matched the order placed.
The tag you are referring to is not included in the package because it is an internally printed tag used only within our shop to record daily sales. It is not part of the product and is not intended to be shipped with the frames.
These tags are created by us for in-store use and display the price, model, colour, and size for our staff and customers, as not everyone is aware that this information can also be found printed on the temple of the frame, as shown in the photos you sent us.
We also informed you that we contacted DHL in order to investigate and try to resolve the customs issue. We are not deflecting responsibility; however, the HS code was selected and applied by DHL. We provided them with all the required documentation clearly indicating that the item is sunglasses, but we were never asked to provide or select an HS code ourselves.
Regarding the condition of the item, the frames were not damaged when shipped. As shown in the photos we sent, the frames were checked, photographed, and packed in pristine condition. The item sent matches the order placed, which is also confirmed by the photos and the information printed on the frame.
Updated reply:
The tag you mentioned is not part of the item being sold or shipped. It is an internally produced tag with a custom barcode and information used only for our shop’s internal system, and therefore it is not included with the product.
Have have ordered my first pair of prescription glasses
Have have ordered my first pair of prescription glasses through this company. I am extremely impressed with their website, customer services and speed of delivery. There was a query on my order due to myself entering to order numbers and Robyn was quick to correspond this and gain clarification which was the correct design. Highly recommend
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Ottica Occhiblu
Dear Isabelle,
Thank you so much for your review! We are very happy to hear that you had such a positive experience with us.
Excellente expérience et produit exceptionnel
Excellente expérience, envoi rapide et soigné et produit exceptionnel ! J'ai beaucoup hésité à commander mes nouvelles lunettes en ligne mais le processus de personnalisation des corrections, la possibilité d'ajouter des verres customisés et les tarifs intéressants m'ont convaicu. Je ne suis absolument pas déçu la paire que j'ai reçue est juste parfaite ! A bientôt !
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ottica Occhiblu
Thank you so much for your review!
Nous sommes très heureux d’apprendre que vous avez eu une si bonne expérience avec nous
Original items...best prices compared…
Original items...best prices compared to other distributors.
11 de janeiro de 2025
Resposta da Ottica Occhiblu
Thank you!
Esperienza spettacolare!!!
Che bello avere a che fare con persone professionali, serie ed efficienti. Super consigliato per tutto! Prezzo, qualita' e serieta' ma principalmente per il FATTORE UMANO che ormai si e'perso con i grandi distributori di e-commerce. La bravura lo si nota dai tanti piccoli dettagli e dall'accuratezza che riservano al cliente nella gestione completa dell'ordine.
Vi auguro il meglio!
Sicuramente ci rivedremo per ulteriori acquisti.
Luca da Napoli
16 de setembro de 2025
Avaliação não solicitada
Resposta da Ottica Occhiblu
Grazie mille per la bellissima recensioni Leonardo!
Order the sunglasses paid extra for…
Order the sunglasses paid extra for quick delivery which still took 10days only to be told that i have £42 with DHL customs to pay. Never been informed at check out.
Anyone else had this problem
Also gone back onto website and ordered another pair of glasses to see if it mentions import charges and it does not. Who reads terms and conditions
4 de março de 2025
Avaliação não solicitada
Resposta da Ottica Occhiblu
Dear Wendy,
We’re sorry to hear about your concerns regarding the customs fees. As mentioned in our email, we do our best to clearly communicate this information in multiple areas of our website.
It is stated in our Terms and Conditions, Frequently Asked Questions, and also when you're in your cart, above the checkout button, under the total cost, that "taxes and shipping costs are calculated at checkout. Any customs fees are required to be covered by the recipient."
Regarding the timeline, your order was placed on the 24th and shipped with DHL Express on the 28th.
The four-day delay was due to the custom lenses you selected, which required additional time for ordering, cutting, and fitting before shipment.
Resposta da Ottica Occhiblu
Dear Yaroslava,
We’re not sure which message you’re referring to. Is it possible that our emails may have gone to your spam folder?
Ottimo
Acquisto facile velocissimo nella spedizione (24h) prodotto bello e omaggio panno pulizia occhiali grazie molto professionali
4 de fevereiro de 2025
Resposta da Ottica Occhiblu
Grazie mille per la tua recensione! Siamo felici che tu abbia apprezzato la velocità della spedizione e il nostro servizio. Speriamo di rivederti presto per un nuovo acquisto!
Very good and very quick service thank…
Very good and very quick service thank you
4 de fevereiro de 2025
Resposta da Ottica Occhiblu
Thank you for your kind words! We're so glad you had a great experience with our service.
Qualità del prodotto e velocità !
Mi sono trovato benissimo nell’esperienza d’acquisto!
13 de janeiro de 2025
Resposta da Ottica Occhiblu
Grazie mille, Leonardo!
Siamo felici di sapere che si è trovato bene da noi.
La soddisfazione dei nostri clienti è la nostra priorità!
Speriamo di rivederla presto.
Spedizione velocissima
Spedizione velocissima, ottimo sconto.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Ottica Occhiblu
Grazie Gaetano per questa bellissima recensione!
A great range of unusual styles
A great range of unusual styles. Bought a pair of JMMs and saved a lot of money from the UK price (pls be aware of customs taxes). Very helpful and highly recommended.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Ottica Occhiblu
Thank you, Garry!
I'm glad we could find a solution to ensure you were satisfied with your purchase!
Rapidité simplicité service grand choix…
Rapidité simplicité service grand choix de lunettes à bon prix !
Merci ottica occhiblu.
À la prochaine commande.
Yannick
8 de janeiro de 2025
Resposta da Ottica Occhiblu
Merci beaucoup Yannick, à bientôt j'espère !
Sent me a pair of cheap feeling smaller…
Sent me a pair of cheap feeling smaller glasses when the discription didn't even say it was for kids.
So the store defended it being small because it was junior collection which to be fair should be mentioned in a more visible location. But what about the quality its pretty bad and didn't even get a proper case for it.
18 de dezembro de 2024
Resposta da Ottica Occhiblu
Dear Petra,
Thank you for reaching out and sharing your feedback. We are sorry to hear that you are dissatisfied with your purchase.
Upon reviewing your order details, we can confirm that the frames you selected, the Ray-Ban 9506S, are part of the Ray-Ban Junior collection, as clearly stated in the product description.
We understand how important it is to find the right product and are here to assist you further. If there has been any misunderstanding or if you would like to explore alternative options, please don't hesitate to contact our customer service team.
We’ll be more than happy to help resolve this matter to your satisfaction.
Thank you for giving us the opportunity to address your concerns. We value your business and hope to make this right for you.
Thank you again for sharing your concerns. We’re sorry that the frames did not meet your expectations. As mentioned earlier, the product description for the Ray-Ban 9506S clearly states that these are part of the Junior collection.
The frames are designed to be lightweight and more delicate to ensure comfort for children, which might make them appear less substantial compared to standard frames. This design choice is intentional to suit their purpose and audience.
We understand your frustration and want to make the return process as smooth as possible. Please reach out to our customer service team, and they will gladly assist you with initiating a return.
We value your feedback, as it helps us improve both our products and our services. Thank you for your understanding, and we hope to resolve this to your satisfaction.
Resposta da Ottica Occhiblu
Thank you so much Marco for your review!
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