To start off I received phenomenal customer service and support for my orders and always treated as part of a family! The fragrances such as Anfar Vague and Anfar Midnight Frost Intense genuinely have... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
What i like the most is Royal Mail delivery once you've ordered its on the way. Only done a few anfar fragrances at moment and a few more are coming soon. I aaked for a few recomendations too via... Ver mais
A empresa respondeu
I was given a bottle of Rose Vanilla perfume from Oudh Shop. It's a beautiful perfume with notes of rose, jasmine & vanilla. It's long lasting too and smells wonderful & very sophisticate. I would def... Ver mais
A empresa respondeu
I recently had the chance to try two fragrances from Oudhshop, Azalea by Adyan and Midnight Frost Intense by Afnan, and I honestly enjoyed both of them. Azalea feels soft, elegant and really ea... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Oudh Shop is your premier destination for authentic, high-quality oud perfume and fragrance products. We specialize in pure agarwood (oud), luxury perfumes, and bakhoor, sourced from trusted regions across the Middle East and Asia. With a deep passion for tradition and excellence, our mission is to offer customers timeless scents that evoke elegance, spirituality, and cultural richness. Whether you're a connoisseur or new to oud/oudh, Oudh Shop promises a memorable olfactory experience and exceptional customer service with every purchase.
Informações de contato
17 Market Square, E14 6AQ, London, Reino Unido
- 07438304155
- sales@oudhshop.co.uk
- oudhshop.co.uk
4,3
Excelente
456 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smells very nice i love it
22 de abril de 2025
Avaliação não solicitada
Resposta da Oudh Shop
Thank you very much for your review.
IS THIS A SCAM COMPANY
IS THIS A SCAM COMPANY? ORDERED A WEEK AGO. SAYS DESPATCHED AND DELIVERED IN 2-3 DAYS
RECEIVED NOTHING
NO ANSWER TO PHONE OR EMAILS
IS THIS A SCAM COMPANY?
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Oudh Shop
Hi Mark,
We're very sorry for the frustration caused. We understand your concern, and we want to assure you that we are a genuine business.
Since your order, we’ve significantly improved our service and communication, and we’d like the chance to resolve this for you. Please contact us at sales@oudhshop.co.uk with your order number, and we’ll make it right.
Thank you for your patience.
Scam website Do not Order
I have been waiting for my order since 3 weeks. No confirmation came, no delivery arrived. The number is incorrect. No reply to my emails. I have lost my order. 100% sure it's a scam website.
18 de agosto de 2024
Avaliação não solicitada
Resposta da Oudh Shop
Hi Tahira,
We're truly sorry to hear about your experience and understand your frustration. Your order delay and the lack of communication at that time were unacceptable, and we sincerely apologise.
Since then, we've made major improvements to our customer service and fulfilment process to prevent this from happening again.
Please reach out to us at sales@oudhshop.co.uk with your order number — we’ll ensure this is resolved promptly, including a replacement or refund if needed.
We appreciate your patience and hope to make things right.
– Oudh Shop Team
No Stock After Taking Payment …
You took the order and payment then after a couple of weeks told me you where out of stock and refunded me, not a very good way to treat your customers .
25 de junho de 2024
Great fragrances and service
Delivered on time , good info about the Oudh fragrances because it’s difficult to know how something will smell so the descriptions are v important. The bottles are lovely , I will continue to buy from this site , the prices are competitive and comparable to the genuine product prices in Dubai etc . Thanks
28 de junho de 2024
I ordered online but haven’t received…
I ordered online but haven’t received my item till yet
19 de junho de 2024
Resposta da Oudh Shop
Hi Razi,
We're truly sorry to hear about your experience and understand your frustration. Your order delay and the lack of communication at that time were unacceptable, and we sincerely apologise.
Since then, we've made major improvements to our customer service and fulfilment process to prevent this from happening again.
Please reach out to us at sales@oudhshop.co.uk with your order number — we’ll ensure this is resolved promptly, including a replacement or refund if needed.
We appreciate your patience and hope to make things right.
– Oudh Shop Team
Gave me the wrong Oud
Gave me the wrong oud, Sent multiple messages and still haven’t got back to me to issue a refund. VERY DISSAPOINTED!!! will not be ordering from here again
16 de junho de 2024
Resposta da Oudh Shop
Hi Mailka,
We’re very sorry to hear you received the wrong item and didn’t get a timely response — we completely understand your disappointment.
Since then, we’ve made significant improvements to our service and communication to better support our customers.
Please email us at sales@oudhshop.co.uk with your order number, and we’ll make this right as soon as possible.
– Oudh Shop Team
Wouldn’t use them again
I was given no email confirmation of my item being shipped. Took 2 weeks to arrive and when it did, the wrong product arrived. I have no use for this product and have been trying to contact them religiously regarding a refund / exchange yet I cannot get through to anyone via all customer service routes. Only giving 2 stars because something actually arrived
2 de junho de 2024
Resposta da Oudh Shop
Hi Michaela,
We’re very sorry to hear about your experience and completely understand your frustration.
Since then, we’ve made real improvements to our customer service, communication, and delivery process. We now use Royal Mail Tracked 24 to ensure faster and more reliable shipping.
Please contact us at sales@oudhshop.co.uk with your order number, and we’ll be happy to resolve this for you as soon as possible.
– Oudh Shop Team
Havent recieved item
Havent recieved item. Communication is poor and have not been able to get in touch with anyone to query
10 de junho de 2024
Resposta da Oudh Shop
Hi Arosa,
We’re really sorry to hear you haven’t received your order and had trouble reaching us. We completely understand how frustrating that is.
Please know we’ve recently improved our communication and fulfilment process, and we now ship via Royal Mail Tracked 24 for faster, more reliable delivery.
Kindly email us at sales@oudhshop.co.uk with your order number, and we’ll make sure this is resolved promptly.
Do not order from here
There should be an option for zero stars. I ordered and never received my items. Currently under dispute with my PayPal. After 2 weeks of ordering they sent me a fake tracking number that didn’t even work. Don’t waste your money.
4 de junho de 2024
***Don't buy, read all recent 1 star reviews!!!
Firstly.
Ordered EXPRESS DELIVERY (1-2 working days) and paid £6.49, but got sent ROYAL MAIL 2ND CLASS *FREE DELIVERY* and arrived on the 4th working day after dispatch, which took 2 days! Lol they "put a note" on my order saying it was dispatched by *Royal Mail 2nd class*, and at the bottom of my order details in the same email it says "express delivery - £6.49" what joke.
Secondly.
Ordered 2 items, one was correct, and the other was the completely wrong item. THE WRONG PERFUME THEY SENT ME ISN'T EVEN ON THEIR WEBSITE!! And... the correct perfume they *should* have sent me is IN STOCK! Leading me to believe they bought the wrong item from another shop and sent it to me lol embarrassing.
So.
I got robbed of £6.49 and a perfume I was looking forward to gift my wife for Eid ul Adha that just passed. And it's the wrong perfume. I got robbed of money and sent one wrong item, theft and dishonesty ever prevalent considering the poor performance of this company as of recent. Theft and dishonesty.
Eid Mubarak indeed. This is the last time I order and support this shop.
I should have read the reviews again since I last did a year ago, it never used to be this bad.
Do me a favour everyone, do not order from this company again. If you do, expect the completely wrong item, or not to receive it at all, and don't order it other than with FREE DELIVERY.
I'm giving it 2 stars because it was a blessing having received it at all.
18 de junho de 2024
Avaliação não solicitada
The product itself is absolutley…
the product itself is absolutley outstanding the oils smell better than my Creed Aventis I have at home the projection is tremendous, Top, and mid and base notes are so sharp and fresh and crisp. I would reccomend the oils to any man who really appreciates fine fragrances but at a fraction of the cost. I
Only downside is that it took about 10 days to arrive.
27 de maio de 2024
Haven’t received order
Haven’t received my order. Have tried to contact them with no response. Wish I’d read the reviews first.
30 de maio de 2024
Avaliação não solicitada
My order over 3 weeks not arrived l try to contact Oudh shop not one answer me about my order l never buy anything from this company
Order wasn't came
22 de maio de 2024
ABOID this place I paid for next day…
AVOID this place I paid for next day delivery. Nobody answers the phone nobody emails back. I’ve been waiting 2 months now !!!! AVOID
3 de abril de 2024
Avaliação não solicitada
My order has not yet arrived even…
My order has not yet arrived even though a payment was made
15 de maio de 2024
I ordered from this company paid fir…
I ordered from this company paid fir the item..
And still not received my item I've tried to email them but they just ignore my emails
13 de maio de 2024
Avaliação não solicitada
Order never sent
Order never sent. Tried emailing and calling to no response. Avoid at all cost
10 de maio de 2024
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.