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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wow! The only products i have used where ive gotten so many compliments. Highly recommend this brand. The quality is great and will continue to use.

Avaliado com 5 de um total de 5 estrelas

Lovely oud products for men. Been using for years, black oud is my favourite, nice woody long lasting scent which is a definite compliment getter. Makes a great gift and highly recommend

Avaliado com 1 de um total de 5 estrelas

Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor un... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered the Black Oud Beard Oil and Balm. Arrived quickly; both smell exceptionally good. Strong in that the scent can be smelled even through the container, yet subtle in that it isn't overpowerin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. Loja de Cosméticos
  3. Centro de Saúde e Beleza
  4. Perfumaria
  5. Loja de produtos de higiene

Sobre ZOUSZ

Escrito pela empresa

ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.

Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

589 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

This is a company that makes me feel…

This is a company that makes me feel valued as a customer. Not everything is perfect, but the above sentiment will make me use Zousz again.

14 de abril de 2026
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you Mahomed, really appreciate your review!

Avaliado com 5 de um total de 5 estrelas

The best beard products

The best beard products! I recommend the beard balms they smell amazing and tames the beard lasting all day!

9 de abril de 2026
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you Serge!

Avaliado com 5 de um total de 5 estrelas

I came across Zousz recently and…

I came across Zousz recently and decided to give them a try, and I’m glad I did. The ordering process was straightforward and delivery was quicker than expected.

The product quality is genuinely good – everything matched the description and feels well made. You can tell it’s not just cheap, rushed stock.

What stood out most was the customer service. I had a quick question before ordering and got a clear, helpful response without waiting ages. Overall, really positive experience and I’d definitely use Zousz again.

5 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No consistency on the quality of…

No consistency on the quality of products

26 de março de 2026
logotipo da ZOUSZ

Resposta da ZOUSZ

Thank you for taking the time to leave a review — we genuinely appreciate the feedback, even when it's difficult to hear.

We're sorry to hear the products haven't met your expectations on consistency. This isn't the standard we hold ourselves to, and we'd really like to understand exactly what you've experienced so we can investigate properly and make it right.

Could you email our support team with your order number and details of which products fell short?

Whether it's a difference in scent, texture, performance or finish, we want to look into it directly with our formulation team.

We take quality control seriously and your feedback genuinely helps us improve. We hope to hear from you so we can put this right.

Best regards,

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing experience with…

Absolutely amazing experience with Zousz! The customer service from Zohaib was outstanding — he handled my issue quickly, professionally, and made the whole process smooth and stress-free. It’s rare to find service this responsive and helpful.

The Gold range is honestly the best — it smells so rich, luxurious, and long-lasting. The quality really stands out.

My husband has had many compliments using the beard balm and oil — the scent is incredible and clearly gets noticed.

Highly recommend Zousz for both their incredible fragrances and top-tier customer service. Will definitely be ordering again! ✨

28 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely oud products for men

Lovely oud products for men. Been using for years, black oud is my favourite, nice woody long lasting scent which is a definite compliment getter. Makes a great gift and highly recommend

8 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Where is my order

Where is my order? Ism waiting since 11.2025

25 de fevereiro de 2026
logotipo da ZOUSZ

Resposta da ZOUSZ

Hi Fayez,

Unfortunately we are unable to ship to Saudi Arabia due to the ongoing conflict, we do not have couriers who are shipping to your location.

We apologise for this inconvenience

Avaliado com 1 de um total de 5 estrelas

The product is very nice

The product is very nice - if and when you ever receive it! I requested and paid for next day delivery to be told it would take another 3 weeks to deliver. This is the second time this has happened.
When it was advertised on Amazon, it was delivered the next day. Not anymore.
I wish I'd gone elsewhere.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Hi Andrew,

Thank you for your review.

You’re absolutely right — if next day delivery is selected and paid for, that is exactly what should happen. In your case, it didn’t, and that’s on us.

Your order was refunded in full, and we also refunded the delivery charge. The delay was caused by stock availability issues during a supplier transition, but that should never have conflicted with a next-day delivery option being available at checkout. We have since corrected this to prevent it happening again.

We completely understand your frustration, especially as this was not the first time you experienced a delay. That’s not the standard we aim to operate at.

We genuinely appreciate that you rate the product highly, and we’re sorry the service didn’t match it. If you ever decide to give us another chance — whether direct or via Amazon — we will make sure the experience reflects the quality of the product.

— Zohaib
Founder, ZOUSZ

Avaliado com 5 de um total de 5 estrelas

Great experience from start to end

Great experience from start to end. I ordered something without knowing there was a pre ordered item on it. Once I got in touch with them they dispatched my available items the same day which I got next day delivery on. Cannot fault them at all.

6 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No delivery for over two months

Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor unfortunately, be aware. Customer service is responsive but only when I email, need to get their supply chain in order

27 de novembro de 2025
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Hi Salman,

Thank you for your honest feedback.

You’re absolutely right — waiting over two months for delivery is not acceptable, and we take full responsibility for that. Regardless of what was happening behind the scenes, you should never have had to chase us.

As discussed directly, we have processed a 50% refund and are shipping your full order along with complimentary products as a gesture of goodwill. That doesn’t undo the frustration caused, but it is our way of making this right.

We have recently restructured our supply chain and logistics partners to prevent delays like this from happening again. The disruption impacted a small number of customers, but that doesn’t make it any less important.

We genuinely appreciate you giving us another chance after your first order years ago, and we’re sorry we didn’t meet the standard you previously experienced.

If there’s anything further we can do once you receive your order, please contact me directly.

— Zohaib
Founder, ZOUSZ

Avaliado com 2 de um total de 5 estrelas

And we wait….

So, second review in a short while here about Zousz, and maybe I’ve been unlucky, but needs saying.
First thing is the product is great. It’s unique and original and good quality.
Second thing is the delivery and service are poor. Ordered with a view to giving as a Christmas present with a promise of product coming in 15th December and no sign or update of when I can expect it.
Hardly Christmas ruined, but just infuriating….

23 de dezembro de 2025
Avaliação não solicitada
logotipo da ZOUSZ

Resposta da ZOUSZ

Hi Colin,

Apologies for the delay, as discussed over email you did receive your order prior to Christmas, although we appreciate there was still a delay.

We aim to improve our service going forward.

If there's anything else we can do for you, please let us know!

Best wishes

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