Our Boat House Avaliações 

324
•
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

NO compensation for ordering/delivering WRONG chair and damaged SOFA in 3-piece set. Only exchanged velvet side chair for an upholstered side chair until we waited another 5 weeks for the swivel g... Ver mais

Avaliado com 1 de um total de 5 estrelas

I like the rug but it's too big and color not as shown, my complaint is with customer service. I asked about return and no one replied, 2nd try finally got a response and they charge 25% restocking fe... Ver mais

Avaliado com 1 de um total de 5 estrelas

Cheap Quality and Poor Packaging: We ordered 2 of Celia Accent Table with Bone Inlay Top and they both arrived (a month later) broken in various pieces. While it was terribly packaged (they were each... Ver mais

Avaliado com 1 de um total de 5 estrelas

Unfortunately I purchased an item that went in back order after I had already ordered. I waited patiently. Received a very delicate (more delicate than I knew and was never described) in a box that h... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. também em
  3. Designer de interiores
  4. Loja de Iluminação
  5. Loja de móveis para sala de estar

Informação fornecida por fontes externas variadas

Unique coastal home furnishings that are classic, timeless and comfortable. Your one stop source for quality nautical home decor, slipcovered furniture, rustic dining furniture, summer classic outdoor furniture perfect for a Beach House. Specialty items include custom driftwood tables, shell chandeliers, nautical lighting, beautiful art, rope chandeliers, cottage furniture, pvc rugs and one-of-a-kind accent pieces.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

324 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(324)

1 avaliação nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Good quality sofas

The only reason I gave them 4 stars because they brought the wrong sofa the first time. But quickly exchanged it and I’m very happy! Christina was great to work with.

11 de maio de 2021
Avaliado com 4 de um total de 5 estrelas

The product I purchased was exactly as…

The product I purchased was exactly as pictured and I am very happy with it. This review would have been a 5 if I had been contacted by Our Boat House regarding the shipment to me rather than my having to ask them if they had shipped.

10 de maio de 2021
logotipo da Our Boat House

Resposta da Our Boat House

Hi Elaine,

We sent you the tracking information for your order on Monday, May 3rd. I realize you had reached out on May 1st but our customer service hours are Monday-Friday 8AM-5PM. The label for your shipment was created over the weekend. We sent you the tracking information as soon as we possibly could. As a small business we do our best to keep the customer informed and we are proud that we got your order out in a timely manner despite all of the delays effecting retail stores right now. We hope you are enjoying your new rug.

Thank you,
The Crew @ Our Boat House

Avaliado com 3 de um total de 5 estrelas

The furniture is amazing however

The furniture is amazing. However the communication is obsolete...after making my purchase and receiving an email receipt, I received zero communication. When I reached out on several occasions, I did receive a response that the furniture would be delivered in March (4 months after purchase). The furniture never arrived and I was not contacted. Again, I had to reach out twice before receiving a response to let me know that was delayed. Then a third delay. Finally, received the pieces. Again, the furniture is very nice...but this company needs to communicate with its customers. For many months, I did not know if I would ever see the furniture that I spent $2400 on.

29 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

We love the product!

We love the product.It is what we have been looking for for durability, presentation and a warm welcome to our home. We live on the ocean and needed an entry rug that would last and still be beautiful.

22 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

I’m an Interior Designer and I have…

I’m an Interior Designer and I have purchased items from Our Boat House on a number of occasions; they are wonderful to work with and go above and beyond to deliver. I appreciate that now more than ever in this era of Covid and how difficult it is to get clear communication on anything... from service to delivery.
Thank you!

21 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Warehouse sale

Hi. We drove from Orlando down. We went to the warehouse sale. We were greated immediately and they asked our names. They were very helpful, looking things up for us and checking inventory. I definitely look forward to shopping there again.

3 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

The team at Our Boat House are all very…

The team at Our Boat House are all very capable and helpful with design suggestions and product suggestions. They put the effort into generating ideas and solutions. In this time of everything being impacted by COVID and delaying orders, they are responsive to update requests.

3 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Stacey was extremely helpful and went…

Stacey was extremely helpful and went out of her way to assist me in my first time shopping at this store - looking forward to receiving my dining room chairs and love the chair I already had delivered for the bedroom - look forward to doing more shopping next season

16 de março de 2021

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