Our Boat House Avaliações 

324
•
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

NO compensation for ordering/delivering WRONG chair and damaged SOFA in 3-piece set. Only exchanged velvet side chair for an upholstered side chair until we waited another 5 weeks for the swivel g... Ver mais

Avaliado com 1 de um total de 5 estrelas

I like the rug but it's too big and color not as shown, my complaint is with customer service. I asked about return and no one replied, 2nd try finally got a response and they charge 25% restocking fe... Ver mais

Avaliado com 1 de um total de 5 estrelas

Cheap Quality and Poor Packaging: We ordered 2 of Celia Accent Table with Bone Inlay Top and they both arrived (a month later) broken in various pieces. While it was terribly packaged (they were each... Ver mais

Avaliado com 1 de um total de 5 estrelas

Unfortunately I purchased an item that went in back order after I had already ordered. I waited patiently. Received a very delicate (more delicate than I knew and was never described) in a box that h... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. também em
  3. Designer de interiores
  4. Loja de Iluminação
  5. Loja de móveis para sala de estar

Informação fornecida por fontes externas variadas

Unique coastal home furnishings that are classic, timeless and comfortable. Your one stop source for quality nautical home decor, slipcovered furniture, rustic dining furniture, summer classic outdoor furniture perfect for a Beach House. Specialty items include custom driftwood tables, shell chandeliers, nautical lighting, beautiful art, rope chandeliers, cottage furniture, pvc rugs and one-of-a-kind accent pieces.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

324 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(324)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The service and the products offered at were second to none. You can’t do better than Our Boathouse!

The service and the products offered at our Boathouse are absolutely second to none! We found designer Deb Yager to be especially helpful and lovely to deal with as we worked to furnish our beachfront condo. We are so happy with all the beautiful furniture and accent pieces they suggested! In fact, our rooms look so beautiful with their furniture that our recent rental tenant asked where we got our furniture and wants to replicate our look! We highly recommend Our Boathouse!

13 de janeiro de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

While I appreciate the nice furniture…

While I appreciate the nice furniture they make, they should tell you there is an extra charge for delivery not included in the price of the pieces you buy. Please be aware of this. It was an extra $234.00 for delivery no one bothered to mention. I got the news from West Express Delivery. The chair, this time only, isn’t that well made, and
I was called 3 times by the delivery service because he had not been given the correct address. Also, their prices have gone up. Don’t think I will be buying from them again😏

10 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous Seaglass Balls

The seaglass balls are sooo fabulous!!! I'm on my 5th one purchased. These are the REAL deal! They have the original fishing rope tied around them and I so love their truly authentic, nautical appearance. I now have at least one in every size and color. I will definitely be purchasing more in the future.

5 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Katie and Sage have been extraordinary…

Katie and Sage have been extraordinary to work with for my husband and I. We are in our second round of special orders - and have been delighted with the results. Have high regard for this store. Thank you!

7 de dezembro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hi Jan,


Thank you for taking the time to provide us with your feedback, we so appreciate the kind words and we're so glad you had a pleasant experience with Katie and Sage! We hope to see you in the store again soon!

Sincerely,
The Crew @ Our Boat House

Avaliado com 5 de um total de 5 estrelas

Our Boat House Folks were great to work…

Our Boat House Folks were great to work with. Thanks to them for their understanding.

29 de novembro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hello,

Thank you for taking the time to provide us with your feedback, we so appreciate the kind words! We hope to see you in the store soon!

Sincerely,
The Crew @ Our Boat House

Avaliado com 5 de um total de 5 estrelas

My favorite store

My favorite store! They have the most beautiful things and Everyone is so friendly and helpful!

16 de novembro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hi Holly,

Thank you for taking the time to provide us with your feedback, we so appreciate the kind words! We hope to see you in the store soon!

Sincerely,
The Crew @ Our Boat House

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I had difficulty with a product I purchased through this company which was shipping from the manufacturer. They were very accommodating in resolving the matter and very patient and pleasant to deal with. I would definitely recommend them for beautiful products and great customer service.

1 de novembro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hi Sue,

Thank you for taking the time to provide us with your feedback. We're so glad you still had a pleasant experience even with the shipping issues. We hope you love your new product and we look forward to future orders!

Sincerely,
The Crew @ Our Boat House

Avaliado com 5 de um total de 5 estrelas

Excellent product and quick ship

Excellent product and quick ship. My only complaint was that I didn’t receive emails from the company when they received the order and when it shipped.

27 de outubro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hi there,

Thank you for taking the time to provide us with your feedback. We apologize that you didn't receive our regular emails for order confirmation and shipping. We hope you are loving your new product!

Sincerely,
The Crew @ Our Boat House

Avaliado com 5 de um total de 5 estrelas

Awesome Product and Customer Service

Our experience with Our Boat House far exceeded our expectations. We are extremely happy with our dining table purchase. Joan and the rest of Our Boat House Team were so friendly, helpful, and made sure we had great customer service. We will absolutely purchase from them again as well as recommend them to friends and family.

Lary and Kelly

20 de outubro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hi Lary & Kelly,

Thank you for taking the time to provide us with your feedback. We’re so happy that you're loving your new dining table and that you received excellent customer service from the OBH crew!

We appreciate your business.

Sincerely,
The Crew @ Our Boat House

Avaliado com 3 de um total de 5 estrelas

Jury still out on this review as we…

Jury still out on this review as we have not received nor expect our furniture to arrive anybtime soon. Nice store for the coastal look, non pushy and helpful staff BUT...our first visit to the store we were greeted and explained how they work. "turn around for a custom order is 5 weeks" was in the first one minute of our greeting. We ordered and paid in full for 3 items and told 6 weeks maximum on order. Well, its been over 6 weeks and we are now hopeful to receive our furniture in the next 5 weeks. Would never have ordered had we known this..my personal thought is that the order was likely not submitted at the time I ordered it. At this point we are just hopeful that the furniture meets our expectations. I feel the company misrepresents the time factor.

18 de outubro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Thank you for taking the time to provide your feedback. We have good news - your order is scheduled to be ready from the manufacturer this week!

We apologize for the confusion in our staff communicating the turn around time for custom orders. The timing varies based on the collection and current back log at the manufacturer. Typically the average is 4-6 weeks but it does vary based on various factors.

We are confidant that you will love your furniture and we look forward to your feedback at that time. In the meantime if we can further assist in any way please don't hesitate to contact us via phone or email.

We appreciate your business!

Avaliado com 5 de um total de 5 estrelas

Exceptional Attention to Detail

Simply stated. I worked with katie on the purchase of a number of articles. The process was seamless and the response time was beyond approach. Just outstanding, in all aspests.

thank you!

17 de outubro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hi there,

We’re so happy you’ve had such a great experience shopping with us! Thank you for providing us with your feedback, we truly care about our customers! We look forward to future orders!

Sincerely,
The Crew @ Our Boat House

Avaliado com 5 de um total de 5 estrelas

Beautiful quality pendant light

Beautiful quality pendant light. Perfect size for my foyer. Excellent customer service. They even called me to make sure it arrived and that I was satisfied. I will shop with Our Boathouse again and recommend them to others.

6 de outubro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Hi Cindy,

Thank you for providing us with your feedback! We're so glad you've had a pleasant experience shopping with us and hope you enjoy your new pendant light! We hope you shop with us again in the future :)

Sincerely,
The Crew @ Our Boat House

Avaliado com 5 de um total de 5 estrelas

Satisfied

Yes, very happy with the service. Thanks!

24 de setembro de 2018
Avaliação não solicitada
logotipo da Our Boat House

Resposta da Our Boat House

Thank you for your feedback! We're so glad you're happy with our service :)


Sincerely,
The Crew @ Our Boat House

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