Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... Ver mais
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Veja o que dizem as avaliações
Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... Ver mais
This company’s handling of premium refunds is a absolute disgrace. After I canceled my policy, they flat-out refused to automatically return my prorated premium, forcing me to manually chase down my o... Ver mais
A empresa respondeu
Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.
Informações de contato
20 E. Broad St., Ste. 1200, 43215, Columbus, Estados Unidos
- 8334272624
- info@ourbranch.com
- ourbranch.com
4,3
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Branch auto claim processing is very…
Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majority of the time was the body shop taking time to assess the damage).
26 de julho de 2024
Avaliação não solicitada
Resposta da Branch Insurance
Thanks for your review, Krishna. At Branch, we strive to make the claims process as seamless as possible. We’re so glad to hear you’ve had a great experience and we thank you for being a part of the community!
Resposta da Branch Insurance
Thank you for reaching out, Thanh. We’d be grateful to know more about the situation so we can help. We tried to reach you by phone and were unsuccessful. Could you please give us a call at 1-833-427-2624 or email us at support@ourbranch.com so we can learn more? Thanks for giving us the opportunity to help!
So far a pretty bad experience in…
So far a pretty bad experience in claims. Branch hired an unlicensed contractor and then proceeded to also be hired to work on products requiring certifications which he never had. So now damaged equipment from this event along with voided warrantees. Branch is back tracking and trying to claim no fault for who they hired. Insurance companies aren't your friend or therr for you they will hire someone off of Craigslist before they hire a qualified employee to work on specialized equipment that's for 911 service. They now want to hire more people at their discretion uhhh that's a big No if I cannot check these folks for proper documentation then they aren't stepping on my property. Do you see this Branch? Maybe this will get the point acrossed.
12 de julho de 2024
Avaliação não solicitada
Resposta da Branch Insurance
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand your concerns. Our adjusters have been and will continue to be in contact with you to address this matter.
Alexandria did a great job finding me…
Alexandria did a great job finding me discounts, and was patient and great at answering my questions. She helped me save a ton of money compared to my previous insurer.
12 de julho de 2024
Avaliação não solicitada
It was a pleasure working with…
It was a pleasure working with Alexandria switching home insurance to Branch Financial. Very knowledgeable, friendly, and professional.
10 de julho de 2024
Branch Insurance
Ms. Alexandria did an excellent job switching over my current insurance to Branch Insurance. She was readily available whenever needed & also answered all my questions
1 de julho de 2024
Avaliação não solicitada
Everything went well and easily with…
Everything went well and easily with Kelly Hickman !
28 de junho de 2024
First time home buyer
First time home buyer, Kelly and Branch provided exceptional service.
25 de junho de 2024
Resposta da Branch Insurance
Austin, that's amazing to hear! Congratulations on your new home, and thank you for allowing Branch to be a part of this special time in your life.
Great service
25 de junho de 2024
Avaliação não solicitada
Resposta da Branch Insurance
Thank you for your kind words, Mike! Delivering excellent service is our top priority, so it’s wonderful to hear we’ve met your expectations. We truly appreciate having you as a valued member of our community!
Great customer service
Kelly was very nice, she explained policy and answered questions throughly. Super nice, Great Customer Service
Thank you so much for your help Kelly
12 de junho de 2024
Avaliação não solicitada
Resposta da Branch Insurance
We are thrilled to hear about your great experience with Kelly! Thank you for being a part of the Branch community!
Excellent customer service and Devon…
Excellent customer service and Devon was very knowledgeable and helpful.Wonderful agent
30 de maio de 2024
Avaliação não solicitada
Resposta da Branch Insurance
We are happy to hear that your experience with Devon was excellent! Welcome to the Branch community!
First time user
3 de junho de 2024
Resposta da Branch Insurance
Welcome to Branch, Kathy! We are happy to hear that you have had a pleasant experience so far and look forward to servicing your insurance needs for years to come!
Only way to sign is electronically
Only way to sign is electronically. Need an option. No customer service.
3 de junho de 2024
Resposta da Branch Insurance
Dennis, thank you for taking the time to discuss this matter with us over the phone today. As discussed, we will follow-up with an email regarding your concerns. Should you need anything else, please do not hesitate to reach out. Welcome to Branch!
Resposta da Branch Insurance
Thank you for your kind words, Roberto! Delivering excellent service is our top priority, so it’s wonderful to hear we’ve met your expectations. We truly appreciate having you as a valued member of our community!
Resposta da Branch Insurance
Brenda, thank you for taking the time to discuss this matter with us over the phone today. We apologize for any inconvenience this may have caused and are pleased to hear that the issue has been resolved. Should you have any further concerns, please do not hesitate to reach out. Welcome to the Branch community!
Devon at Branch
Devon was polite, professional and knowledgeable. She was a joy to work with. I would highly recommend her.
31 de maio de 2024
Avaliação não solicitada
Exceptional customer service
Erica Robinson was a pleasure to work with during the entire process. She was responsive and expedited each request from initial claim submission to payment. Thank you, Erica, for your outstanding customer service!
22 de maio de 2024
Avaliação não solicitada
Great customer service experience from Kelly Hickman!
Great customer service experience! Spoke with Kelly Hickman, and she was extremely courteous, friendly and helpful with providing service.
I got all my questions answered and got some additional helpful tips too!
Great job Kelly, and I hope she gets all the opportunities that she deserves at Branch!
21 de maio de 2024
Avaliação não solicitada
Devon found ways to save me a lot of…
Devon found ways to save me a lot of money on a home policy. She also gave me tips on how to save with auto. Super impressed.
15 de maio de 2024
Avaliação não solicitada
Great agent for Branch Insurance
Marlene spent time putting together our coverages. She is a great representative or agent for Branch Insurance.
9 de maio de 2024
Resposta da Branch Insurance
Thank you for taking the time to share your experience! We're thrilled to hear that Marlene provided excellent service and tailored coverages for you. If you ever need anything else, don't hesitate to reach out.
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