Branch Insurance Avaliações 

2.857
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... Ver mais

Avaliado com 5 de um total de 5 estrelas

Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company’s handling of premium refunds is a absolute disgrace. After I canceled my policy, they flat-out refused to automatically return my prorated premium, forcing me to manually chase down my o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia de seguros

Escrito pela empresa

Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(2.857)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Devon took the transaction from "A" to…

Devon took the transaction from "A" to "Z" without any hiccups.
Branch Insurance has a very talented Employee.

9 de maio de 2024
Avaliação não solicitada
logotipo da Branch Insurance

Resposta da Branch Insurance

Welcome to the Branch community! We're so happy to hear that Devon provided you with a seamless experience.
If you have any questions or need assistance in the future, don't hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

I just cancelled my previous auto…

I just cancelled my previous auto insurance with another carrier and signed up with Branch. Devon Bronk was very courteous and professional and made the sign-up process very easy to do. Devon explained all information that I needed to know very concise and easy to understand. Just an overall good experience.

2 de maio de 2024
logotipo da Branch Insurance

Resposta da Branch Insurance

Thank you so much for choosing Branch for your auto insurance needs! We're thrilled to hear that Devon provided you with such excellent service and made the sign-up process a breeze. Delivering a smooth and informative experience is always our goal, and we're delighted that Devon's professionalism and courtesy stood out to you. Welcome to the Branch community, and rest assured, we're here to support you every step of the way. If you have any questions or need assistance in the future, don't hesitate to reach out.

Avaliado com 1 de um total de 5 estrelas

Branch Insurance Money Grabbers

Branch Insurance, a relatively new company, undercut most other insurance providers to win your business. While homeowners insurance typically locks you in for a year, they offer auto insurance for just six months. Even without any claims, they'll hike your rates by 25% and assume you're stuck with them. With homeowners insurance, they've raised rates by 25%-35% without claims and employ questionable tactics.

Many police departments don't respond to home break-ins promptly, prioritizing other duties. Homeowners are now tasked with their own security, relying on companies like Ring and Blink (owned by Amazon) for surveillance. While these systems can be monitored and recordings stored in the cloud, homeowners also have the option to keep recordings locally on their digital chip. It all based on the internet and wifi. You know what happens when internet it does not work. These serve as evidence of a breach, and you report to the police, potentially impacting insurance rates.

In this technological age, burdening the police, who may take 20-30 minutes to respond to home burglaries, is unnecessary. There aren't enough officers to address every home burglary, although they do respond to commercial burglaries and armed robberies. Branch Insurance seems to view customers as mere sources of revenue. I cannot in good faith recommend them. They force good people to burden their losses.

1 de maio de 2023
Avaliação não solicitada
logotipo da Branch Insurance

Resposta da Branch Insurance

We’re so sorry to hear about your experience, Josh. We completely understand the frustration of unexpected premium increases, and we’d be grateful to know more about the situation so we can help. We were unable to locate a Branch policy with the information provided. Could you please give us a call at 1-833-427-2624 or email us at support@ourbranch.com so we can learn more? Thanks for giving us the opportunity to help!

Avaliado com 4 de um total de 5 estrelas

Never stop trying

I had a somewhat difficult time trying to find my Account, but after three agents helping me, they found out that they had spelled my last name wrong.(Nickson) . I had a good experience, and great help.👍🏿

30 de abril de 2024
Avaliado com 1 de um total de 5 estrelas

Raised from $947 to $1492 no claims but…

Raised from $947 to $1492 no claims but demanded roof be replaced. Then when you have a claim Tammy took two moths to tell me to go kick rocks kept making excuses kept calling me the wrong name too. Then trying to even communicate was a nightmare my agent even said it’s like they don’t want policies anymore.

6 de março de 2024
Avaliação não solicitada
logotipo da Branch Insurance

Resposta da Branch Insurance

Theresa, we're sorry to hear about your claims experience. There is no excuse for less-than-amazing service. Our claims department has made attempts to reach out to address your concerns. Please return their calls for further assistance regarding this matter. We value every opportunity to make things right and ensure our customers feel supported.

Regarding your rate increase; unfortunately, as inflation affects the cost to replace or repair your assets, insurance premiums have to adjust accordingly. If you have any further questions about your rates, we’d be happy to explain. Please feel free to give us a call at 1-833-427-2624 or email us at support@ourbranch.com.

Avaliado com 5 de um total de 5 estrelas

Kelly was very professional

Kelly was very professional. She was polite and walked me through the entire process with ease. God bless Kelly and Branch. I am happy to stay as a loyal Branch customer with the help of Kelly. Keep up the good work.

22 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Araceli Gonzalez

Araceli Gonzalez, what great customer service! She helped me get a new policy at a great price that I can afford and I’m very thankful for that!!! She was patient and understanding overall she’s awesome:))))👏

19 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Devon Brock is terrific!

Devon Bronk is terrific! I worked with her on March 11, and again to resolve my challenges today, April 16. I find that she respectfully listens to fully understand client concerns, she manages client questions and concerns efficiently and effectively, and she speaks well of Branch Insurance!

15 de abril de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I have received this signature…

I have received this signature notification several times in the past week. I have signed it each time. Please stop sending me these notices.

1 de abril de 2024
logotipo da Branch Insurance

Resposta da Branch Insurance

We appreciate you bringing these concerns to our attention, Barbara. Your feedback is vital and we take it seriously. Our team is already working to investigate this issue. Thanks for your patience and understanding. Welcome to the Branch community!

Avaliado com 5 de um total de 5 estrelas

I spoke with Vanna Mosley

I spoke with Vanna Mosley. She was an extremely excellent agent. She gave me quotes, patiently waited while I gathered information. She was great assisting me get insurance for my home and auto. Thank you Ms Vanna

15 de março de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I like a hard copy of my documents to…

I like a hard copy of my documents to be mailed to me. I don't like transacting my business on the computer.

26 de março de 2024
logotipo da Branch Insurance

Resposta da Branch Insurance

Jean, thank you for taking the time to provide feedback. Per our conversation today, we will be mailing your policy documents as a one-time courtesy and you will maintain your Paperless Discount. If you have any additional concerns, please give us a call at 1-833-427-2624. Welcome to the Branch Community!

Avaliado com 5 de um total de 5 estrelas

Samantha was so helpful through what…

Samantha was so helpful through what could have been a very confusing and overwhelming process. She was very communicative and responsive throughout. I would highly recommend her.
Sincerely,
Dorothy Sjogren

20 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

World Class in Service.

Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the process and she was very understanding. She kept me updated on what needed to be done and or submitted. She kept in contact during the entire process. I could go on and on. But I'll say I will be switching my insurance back to branch. I'm super impressed with the service provided and very appreciative. Thanks so much.

20 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I deleted the previous review and would…

I deleted the previous review and would like to post a new review. I was very impressed with the customer service I received this week. I was contacted by Branch and was able to get a new policy that suited our needs. Everyone was very helpful, and worked with us to get the info and policy we needed. Very, very pleased with Branch.

19 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, spoke clear English, took time to find best price, sent over declaration to change insurance.

19 de março de 2024
Avaliação não solicitada

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