Branch Insurance Avaliações 

2.857
•
O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... Ver mais

Avaliado com 5 de um total de 5 estrelas

Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company’s handling of premium refunds is a absolute disgrace. After I canceled my policy, they flat-out refused to automatically return my prorated premium, forcing me to manually chase down my o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia de seguros

Escrito pela empresa

Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(2.857)

5 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

"Devin is a shining beacon of hope on…

"Devin is a shining beacon of hope on even the darkest days! Our family was going through a series of unfortunate events, but Devin worked tirelessly to ensure that we found suitable insurance coverage. She is a valuable asset to your company and we are grateful for her dedication.""Devin is a shining beacon of hope on even the darkest days! Our family was going through a series of unfortunate events, but Devin worked tirelessly to ensure that we found suitable insurance coverage. She is a valuable asset to your company and we are grateful for her dedication."

15 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

James Duncan goes above and beyond

Since Branch was a new I was not certain about how smoothly things would go if I was to get into a car accident or if I need anything. Recently I was involved in a car accident, and Branch took care of the other party and me very fast. Unlike other insurance companies that makes you wait before they call you back, Branch is not like that when I called every time they would answer. I have to brag about James Duncan, he sounds like a sweet, genuine, down to earth type of guy, every time I called with a concern he would find out and get back with me within 20 mins the earliest or end of the day at the latest, the way he made me feel in making certain decisions and walking me through the process is one of the major reasons why I will stick with Branch. I hope don’t get into a car accident again but if I do I hope I get James again!

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Initial rate is a trap

I signed up because they were a partner with my mortgage company and had a good reference. The initial rates were great, however, 6 months in my Auto rates went up by 50%. It's now a year and my homeowner policy is tripling and yet another significant increase in my auto policy even though I have never had a claim in my auto or homeowners policy. I will not be staying.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Branch Insurance

Resposta da Branch Insurance

Hi Kevin, we appreciate you letting us know about your experience. We work hard to provide the coverage people need conveniently and at the lowest price possible. Unfortunately, as inflation has driven the cost of paying claims up, our prices have had to adjust accordingly. If you have any further questions about your rates, we’d be happy to explain.

Avaliado com 1 de um total de 5 estrelas

Branch almost triples my premium!

Branch almost triples my premium. I cancelled before the due date they gave me- yet they still took a premium. Now my escrow account is negative and it’s been a month waiting on their “check” to arrive. Impossible to speak to someone who doesn’t lie or give false information. Avoid this company like the plague.

16 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Home owner

Honest,helpful and reliable

10 de fevereiro de 2024
logotipo da Branch Insurance

Resposta da Branch Insurance

Hi Virginia, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re so glad to have you in the Branch community.

Avaliado com 5 de um total de 5 estrelas

Amazing Vanna

Vanna is such a professional. She helped me get the perfect home insurance. She made me feel like she really cared about my concern. She was so patient and knowledgeable with me too. I needed that! I’m so happy that I have good home insurance!

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Branch Insurance

Resposta da Branch Insurance

Hi Vernita, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re so glad to have you in the Branch community.

Avaliado com 5 de um total de 5 estrelas

Suzzie

Suzzie, reviewed all supplements with no bias and explained what was covered by the policy. We came to quick resolution and has been nothing but professional and courteous. I really enjoyed working with her.

31 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you for superb service during our time of trouble

Good morning,
My name is Tanya Wiseman and my husband's name is James Wiseman. What made our experience great was that we had Ms Suzzie Gilham . She was very comforting to talk to when I felt overwhelmed at times with the events that had occured with always kind words and words of encouragement. I was so troubled about everything and she was really our help for clarity in the process and very knowledgeable. She is truly Godsent and a blessing to my husband , my family and I. Ms. Gilham went above and beyond to make sure all our concerns were met and addressed and for that I am forever grateful for her in guiding us through some pretty tough things. We thank God for sending her our way and thank Branch insurance for having such a great person on their team such as Ms Gilham. Her service is greater than the top star that could be chosen and professionalism has been top tier,cream of the crop as well. Thank you so very much, Ms.Suzzie. May God continue to bless you and yours, the work of your hands and Branch insurance for having such a great person on their team in doing a superb job and job well done.

Sincerely,
Mr. and Mrs Wiseman

17 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad Insurance Company

Don't waste your time with this so called insurance company! I had an auto policy that almost doubled in price when it was time to renew. I had NO claims. Then I filed a claim for my home. The out of pocket cost they quoted me was RIDICULOUS!

28 de janeiro de 2024
Avaliação não solicitada
logotipo da Branch Insurance

Resposta da Branch Insurance

Hi Kim, thanks for letting us know about your experience! While Branch works hard to provide the coverage people need at the best rates possible, as the costs of claims have increased due to higher costs associated with fixing cars and homes, we've had to adjust prices accordingly. We do have the ability to help our members comparison shop other carriers if that's something you'd like to discuss. Please feel free to give us a call at 1-833-427-2624 or email us at support@ourbranch.com.

Avaliado com 1 de um total de 5 estrelas

My rate tripled upon renewal

My rate tripled upon renewal. No accidents, no tickets. Rate tripled.

22 de janeiro de 2024
logotipo da Branch Insurance

Resposta da Branch Insurance

Hi Mark, thanks for letting us know about your experience. While Branch works hard to provide the coverage people need at the best rates possible, unfortunately, as inflation affects the cost of claims, insurance premiums have to adjust accordingly. If you have any further questions about your rates, we’d be happy to explain. Please feel free to give us a call at 1-833-427-2624 or email us at support@ourbranch.com.

Avaliado com 5 de um total de 5 estrelas

Thank you!

Devin really helped me out of a tight spot. She found an insurance option that worked for me and I am so grateful for her assistance.

10 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Premium from $2,700 to $8,600.

Home insurance for the same address and the same home in 2022 - $2,700, 2023 - $3,400, renewal for 2024 - $8,600. The website doesn't have the ability for policy cancellation or to cancel auto-renewal. Maybe someone likes such a service? I don't.

1 de janeiro de 2024
Avaliação não solicitada
logotipo da Branch Insurance

Resposta da Branch Insurance

Sergei, we completely understand the frustration of unexpected premium increases. Making the switch to Branch is an important decision, and we're sorry to hear that rate increases have caused you to move your insurance elsewhere.

At Branch, we aim to provide affordable rates for our members, but it's important to note that the insurance industry is influenced by various factors, including inflation, which has a significant impact on the cost of covering claims. In order to maintain the financial stability of our community and ensure we can fulfill our commitment to our members, periodic rate adjustments are sometimes necessary. We want to assure you that these adjustments are not made lightly, and they reflect our dedication to ensuring we have the resources to support our members when they need us most.

We are sorry to see you leave, but we thank you for being a member of the Branch community.

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