We purchased the two seat swing. Construction went fine with provided directions. An electric driver is a must, to simplify and speed up the assembly. Had 6, all ages, say the seats are comfortable,... Ver mais
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Veja o que dizem as avaliações
While I have not received our order yet the experience has been great thus far. After placing my order online I was contacted by Holly. She just wanted to be sure that I ordered the correct cus... Ver mais
I needed help with a custom sized gable end vent, and the amazing people at Outdoor Furniture Plus helped put it all together for me and it worked out fantastic! Thank you, Larry Jensen-Jensen constr... Ver mais
After several days looking for help to replace 2 sling back patio chairs, we were not able to find help replacing the fabric for new slings. Outdoor Furniture Plus came to the rescue! Not only will... Ver mais
Detalhes da empresa
Informações de contato
Knoxville, TN, Estados Unidos
- 877-595-8543
- help@OutdoorFurniturePlus.com
- outdoorfurnitureplus.com
4,6
Excelente
358 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I didn't want to log in etc
I didn't want to log in etc. and made a call to the number provided.
The gal explained to just go to checkout. She was right.
The cost of shipping was very high, but with things the way they are right now it's understandable.
13 de dezembro de 2021
Resposta da Outdoor Furniture Plus
Hi Judy. I'm glad that I was able to help. Please let us know if we can help again.
Holly
Delivery was fast not sure of the…
Delivery was fast not sure of the quality of the merchandise as it is a Christmas present and have not opened it hope is as good as the service
12 de dezembro de 2021
Resposta da Outdoor Furniture Plus
Patricia. Thank you for your comment. Our log furniture is highly popular and people are very pleased with the quality so you shouldn't have an issue at all! But if for some weird reason you do, we are always here to help.
Mary
These chairs are well made and VERY…
These chairs are well made and VERY comfortable. A perfect addition to our back porch.
6 de dezembro de 2021
Resposta da Outdoor Furniture Plus
Hi Cami. We know you will get lots of use out of your Berlin Gardens chairs. They are the highest quality Poly chairs being made!!!
Holly
Our table arrived a few days ago
Our table arrived a few days ago, and it's beautiful. Very sturdy, very attractive. A perfect fit for our new patio.
4 de dezembro de 2021
Resposta da Outdoor Furniture Plus
Hi Mary. Thank you for your patience. Woodard is a top notch wrought iron manufacturer and I know you will enjoy your table for many years.
John
Great service
Great, timely feedback. I have ordered outdoor furniture from them twice and been very happy with their service.
9 de novembro de 2021
I had a small issue with one of my…
I had a small issue with one of my chairs that arrived in a set. I took a couple of photos with an explanation of the problem, sent it to customer service. Holly in customer service was very courteous and speedy on solving the problem. Excellent service for sure!
31 de outubro de 2021
Good quality table
Good quality table. The site kept me updated on expected delivery. I would order from them again!
20 de outubro de 2021
Resposta da Outdoor Furniture Plus
Great news! Yes, Woodard tables are one of our best.
We are happy to help you any time. Just let us know.
Mary
Pleasant salesperson
Pleasant salesperson. Knowledgeable and quick. Helped resolve a question and concluded order successfully.
19 de outubro de 2021
On-line order only
I just ordered an item on-line. Website easy to use and received confirmation of order quickly. No personal interaction at this time.
18 de outubro de 2021
Resposta da Outdoor Furniture Plus
Hi Shirley. Thank you for your little Woodard table order. Please let us know if we can help in any way.
Take care,
John
I would have like getting the swing…
I would have like getting the swing quicker than 4 to 8 weeks.
My credit card has not processed payment at this time.
Thanks.
Claud Riffe
10 de outubro de 2021
Resposta da Outdoor Furniture Plus
Hi Claud,
We are so sorry for the delay. Very few of our factories have caught up from the delays experienced last year during COVID for a multitude of reasons. We put those estimated lead times right in the add to cart area. And you are correct. We don't charge your credit card until your order ships. Please feel free to reach out to us direct at help@outdoorfurnitureplus.com if you have any other questions or we can help at all.
Take care,
John
Overall I’m pleased
Overall I’m pleased. The piece is very nice , high quality, and I think I paid a good (and fair) price. I ordered based on phone call to OFP, and it turns out the stock info they gave me was incorrect. This lead a shipping delay of several MONTHS(!). Given the larger forces at work in the supply chain which OFP can’t control, it would help if their own internal information (which they can control) was up to date. Once I resigned myself to the long wait, the customer service was good, and they were attentive when I called or emailed for shipping updates, and when I noted small (and ultimately non-problematic) shipping damage.
29 de setembro de 2021
Resposta da Outdoor Furniture Plus
Hi Tim.
Thank you so much for your comments. This summer indeed threw a number of curveballs that no one could foresee. Your product SHOULD have been in the warehouse and ready to ship as soon as your order was placed. It arrived from the factory overseas over a month before you placed your order. Unfortunately our information is only as good as the information we receive from the factory and the companies carrying the products from point A to point B. We saw a complete breakdown in this usually normal process this summer. As the summer went on we had a better handle on what was happening but when your order was placed we were still very much in the dark. Now that it's all said and done we do hope that you will enjoy your patio dining set! What you received is one of my favorites.
Take care,
Holly
I called with some questions on…
I called with some questions on availability during the pandemic - they were very honest an helpful. The furniture eventually arrived and we are very happy with the purchase.
28 de setembro de 2021
Resposta da Outdoor Furniture Plus
Hi Fred,
Great to hear that you are happy with your Travira Set. Oxford Garden makes some great furniture. Enjoy the rest of your summer/fall.
Holly
Phone order was simple and fast
Phone order was simple and fast. Staff was knowledgeable, courteous, and patient.
23 de setembro de 2021
Resposta da Outdoor Furniture Plus
Hi Mike,
Thank you for your call. Glad we were able to help.
John
The Product is beautiful only problem…
The Product is beautiful only problem was with FedEx shipping. My product sat in the warehouse at FedEx for 12 days, just 15 minutes from my home.
17 de setembro de 2021
Resposta da Outdoor Furniture Plus
Hi Scott,
I'm glad that you finally received your A Frame and that all was in order. After being in that terminal for 7 days we alerted our rep but with the way shipping companies are overloaded these days, I'm not sure if that is what got it going or if they just caught up. Not sure but we hope you enjoy your swing set!
Holly
Purchased a cedar porch swing it…
Purchased a cedar porch swing. It arrived on time with no damage .A quality porch swing frame for the cost.
15 de setembro de 2021
Resposta da Outdoor Furniture Plus
Hi Douglas.
Yes. Our log Swing A Frames are very hardy and will serve you well for many years!
Holly
Great Experience...!
Great website that is easy to use, it guided me every step of the way...I found what I wanted and at an excellent price compared to other sites...Instant order confirmation with all the details...VERY PLEASED...!
14 de setembro de 2021
Resposta da Outdoor Furniture Plus
Hi Dara.
Happy we were able to help. Please feel free to reach out any time with any questions you might have.
Take care,
Holly
Still havent received information
3 de setembro de 2021
Resposta da Outdoor Furniture Plus
Hi Courtney.
Thank you for your message. We are happy to help any time. These bridge state that it takes 3-4 weeks to have them manufactured and shipped out. We are running right at 4 weeks right now. You'll receive an email when your order ships with tracking information. I'll email you direct as well so that if you have additional questions we can help.
Take care,
Holly
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