Received the wrong tyres for my nipper double. After querying it with out and about customer service, I received a phone call from a member of team and OMG, that was the most pleasant conversation I... Ver mais
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Veja o que dizem as avaliações
I was lucky enough to receive my nipper plus through the mother & baby awards for testing and I ADORE it, the size is amazing, my little boy has so much space (he’s a big 2.5yr old in 3-4 clothing) th... Ver mais
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Terrible company. Had a small vital part fail on an expensive pram still well under warranty. Contacted Out n About to report that matter and arrange a repair several weeks ago. They continue to stat... Ver mais
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Excellent service. Very happy with my purchase. I did have a slight issue with my wagon a few weeks after purchasing however outnabout were very prompt in getting this rectified
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails. With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform. Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.
Informações de contato
Unit 2D, Kinsbourne Farm, MK43 8TS, Bedford, Reino Unido
- 01234 344230
- info@outnabout.com
- outnabout.com
3,8
Muito Bom
870 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Out'n'About
Thank you for your feedback! We’re glad to hear the product met your expectations and is doing the job for you. Your support is much appreciated!
Warm regards,
Puncture after just 11days
Whilst the ordering process was smooth and delivery (next day) was perfect. I am a little disappointed that after only 11days using the nipper wagon. It got a puncture. For a well known brand that has an amazing reputation for durable pushchairs on hard terrain I was surprised to find that this had happened. I am a childminder but made sure the weight limit wasn’t exceeded, it had only been used for school runs on paths. The customer service (Mike) from Babycentre where I ordered it from was really helpful and passed my issue onto out and about who have sent me out a new wheel. Fingers crossed this solves the issue and I won’t have to fork out another £85 on the hard wheels after already having to pay extra for the double seat accessory and the accessory pack so I could have the basket.
26 de janeiro de 2026
Resposta da Out'n'About
Thank you for sharing your experience. We’re very sorry to hear about the puncture so soon after you received your Nipper wagon - this is certainly not the standard we aim to provide. We’re glad to hear that Mike from Babycentre was able to assist and that we’ve been able to send out a replacement wheel.
We hope the new wheel resolves the issue and that you can continue to enjoy your Nipper wagon without further problems. Your feedback is valuable and helps us improve our products and service.
Warm regards,
So much easier to push
So much easier to push! My friends couldn’t understand why I insisted on struggling round the farm with my newborn travel system - I didn’t understand why they all had 2 prams. I convinced myself it couldn’t be that different to what I was using already. Eventually I caved and bought a Nipper V6 and I finally understood! I wish I’d had one from the beginning - it would have saved me a lot of grief!
26 de janeiro de 2026
Resposta da Out'n'About
Thank you so much for sharing this! We love hearing moments like this - once you try a Nipper, it really does all make sense 😊 We’re delighted to hear how much easier it’s made getting around, especially on farm terrain, and that it’s been such a game-changer for you.
Wishing you many more smooth and enjoyable outings ahead with your little one!
Warm regards,
Very easy to do business with and quick…
Very easy to do business with and quick delivery too
14 de janeiro de 2026
Resposta da Out'n'About
Thank you for your kind review! We’re really pleased to hear you found us easy to do business with and that your delivery arrived quickly. We truly appreciate your support!
Warm regards,
Had an issue with the rain cover that…
Had an issue with the rain cover that came with the pram being damaged.
Emailed customer service. Initially got a bot response. A day later got a response from Patricia who was very reassuring and had informed me she will order a replacement for me.
Waiting on replacement being delivered presently but very happy with how quick customer service acted.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Out'n'About
Thank you for taking the time to share your experience. We’re sorry to hear about the issue with the rain cover, but we’re really pleased that Patricia was able to assist you quickly and put a replacement in motion.
We hope the replacement arrives with you very soon, and we appreciate your patience and kind feedback about our customer service.
Warm regards,
Really disappointed, no order and poor customer service responses
Update: finally got through to a human who was very helpful (Patricia) and confirmed there had been an issue with my order following a system integration. As a gesture of goodwill she sent me some handmuffs which ironically arrived the day before the buggy (2 weeks after i ordered). Id also ordered a V5 and a V6 arrived which I'm very happy with. The products are great but the AI customer service needs improving.
Really disappointed.
I placed an order on 23rd January, on the 27th DPD emailed to say they were expecting the package but haven't received it yet.
Today is 30th January and it's still not been sent, so I emailed their customer service.
First 'bot response ' told me it had only been 2 business days since I ordered (it's been 6..).
Second bot response said I won't get tracking as it's not been fulfilled.
Third bot response said they couldn't tell me when it would be fulfilled.
Each response asked me to leave a trustpilot review, so here I am.
I'd ordered a double buggy from what I thought was a reputable British business but I'm not impressed so far. I've got a young baby and a toddler and was excited for this to arrive.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Out'n'About
Thank you for taking the time to share such detailed feedback, and we’re truly sorry for the frustration and disappointment caused by the delays and the automated responses you initially received. We completely understand how upsetting this would have been, especially when you were relying on the buggy arriving for your young children.
We’re glad that Patricia was able to step in, identify the system integration issue affecting your order, and provide personal support to resolve this. We’re also pleased to hear that you’re happy with the V6 you received and that the products themselves have met your expectations.
Your comments regarding our AI customer service are taken very seriously. We are actively reviewing and improving this experience to ensure customers can reach timely, clear, and helpful human support when it’s needed.
Thank you again for your patience and for highlighting where we can do better. Your feedback helps us improve.
Warm regards,
Travel bag
Got the double travel bag to travel from the uk to USA and it’s definitely worth the money. Thick bag so th buggy is protected and also easy the carry with the handles! We’ve even used it to get the buggy from top floor apartment as no lift
18 de janeiro de 2026
Resposta da Out'n'About
Thank you for your great review! We’re so pleased to hear that the double travel bag worked so well for your trip and provided the protection and practicality you needed. It’s lovely to know it’s also been useful for everyday situations like getting the buggy down from your apartment.
We really appreciate you sharing your experience and hope it continues to serve you well on many more adventures!
Warm regards,
Products are fine but customer service…
Products are fine but customer service is terrible. I am still waiting for someone to get back to me regarding missing orders.
21 de janeiro de 2026
Resposta da Out'n'About
Thank you for your feedback, and we’re very sorry to hear about the delay in resolving your missing orders. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Please be assured that we’re looking into your case as a priority and will follow up directly to get this resolved as quickly as possible. Your patience is greatly appreciated, and your feedback helps us improve our customer service.
Warm regards,
We love this Stroller
We love this Stroller. It is perfect for my twins. The newborn carrier and then will work until they are big. The shipping was fast. Worth the money
12 de janeiro de 2026
Resposta da Out'n'About
Thank you so much for your lovely review! We’re thrilled to hear that the stroller is perfect for your twins and that the newborn carrier will grow with them. It’s great to know the shipping was fast and that you feel it’s worth the money.
We really appreciate you sharing your experience and hope you enjoy many wonderful outings with your little ones!
Warm regards,
Exceeded My Expectations
I have tried SERVERAL double strollers and this one is far superior! It handles uneven ground like a champ, has a smooth turn radius, and shocks to absorb everything that would wake my fussy newborn. I craved fresh air but dreaded pushing my other strollers. I AM OBSESSED.
12 de janeiro de 2026
Resposta da Out'n'About
Wow, thank you for such an amazing review! We’re thrilled to hear that your double stroller is exceeding expectations and making outings with your newborn and little one so much easier and enjoyable. Nothing makes us happier than knowing our strollers handle uneven terrain and keep little ones comfortable.
We love your enthusiasm and hope you continue to enjoy many smooth and happy adventures!
Warm regards,
Great service and Communication
Great service and Communication. Very quick response to emails . Part arrived and back in the road 👌
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Out'n'About
Thank you for your kind feedback! We’re delighted to hear that our team was able to respond quickly and get your part sorted so you’re back on the road. We really appreciate you taking the time to share your experience!
Warm regards,
Out and about are fab
Out and about are fab. The only thing I would say is the waiting time from order to dispatch seems a while with no communication, but as soon as you get dispatch email, it’s really quick after that.
12 de janeiro de 2026
Resposta da Out'n'About
Thank you for your feedback! We’re thrilled to hear that you think Out ‘N’ About is fab. We appreciate your note regarding the wait from order to dispatch and will take it on board to help improve our communication. We’re glad the dispatch process itself was quick and smooth for you!
Warm regards,
Disappointment with service and quality
I’ve had a really bad experience. One of the wheels on the Nipper wagon became damaged in the second month after the pram was purchased. I contacted the company to request a replacement wheel, but it’s impossible to reach them by phone—you can try yourself.
They do respond via chat and email, but they keep saying they don’t know when the wheel will be dispatched or delivered. I’ve now been waiting for over a month for the replacement, and I can’t use the pram for my children during this time.
Big disappointment with quality and service
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Out'n'About
We’re very sorry to hear about your experience and the delay with your replacement wheel. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been not to be able to use your pram during this time.
We hope that everything has now been resolved and that you’re able to enjoy your Nipper wagon again. Thank you for your patience and for sharing your feedback - it helps us improve our products and service.
Warm regards,
Good prompt delivery once you were…
Good prompt delivery once you were notified. Packed well so no damage was done.
18 de janeiro de 2026
Resposta da Out'n'About
Thank you for your feedback! We’re glad to hear your order was well packed and arrived safely, and that the delivery was prompt once notified. We really appreciate you sharing your experience!
Warm regards,
Great Customer Support.
7 de janeiro de 2026
Resposta da Out'n'About
Thank you for your kind words! We’re delighted to hear you had a great experience with our customer support. Your feedback is much appreciated!
Warm regards,
Hasn't replied to my emails
Hasn't replied to my emails, phone number just rings out, no way to leave a message, very hard to get in touch with
12 de janeiro de 2026
Resposta da Out'n'About
We’re very sorry to hear about the difficulties you’ve had trying to get in touch. This is certainly not the experience we want our customers to have. Please contact us directly via phone, and we’ll make sure your issue is addressed as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Warm regards,
Will never shop with them again.
Terrible customer service. Shockingly bad communication. Will never shop with them again.
5 de janeiro de 2026
Resposta da Out'n'About
We’re very sorry to hear about your experience and the frustration caused by our communication. This is certainly not the standard we aim to provide, and we completely understand your disappointment.
We’d really like the opportunity to make things right - please contact us directly so we can resolve your concerns.
Thank you for your feedback, and we appreciate you bringing this to our attention.
Warm regards,
shipping lead time untrue.
I have bought a wagon + accessories on the 8th of January. By their website it says the the goods would be dispatch within 5 working days. My order has not been confirmed yet. Despite calling and sending multiple emails, I haven't received any explanation on why my order is delayed or any idea on lead time.
This is such a poor customer service. I am so disappointed.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Out'n'About
We’re very sorry to hear about the delay with your order and the lack of clear communication. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be.
Please be assured that we are looking into your order as a priority and will contact you directly to provide an update on the dispatch and expected delivery. Your feedback is invaluable in helping us improve our processes and communication.
Warm regards,
Awful customer service and no pushchair
Brought a new double pushchair three months in advance of welcoming another child to do 2 under 2. I build the pushchair a few weeks before the birth of my child to find that the tyres are faulty!
I contact them and they say normal wear and tear - for a product which has not been used!! I get back in touch and they agree to send me out new tyres. Nearly Three weeks later no tyres still, no updates nothing. Customer service dosent work very well, I now have a £500 pushchair which dosent work and two children who have no pushchair?
Absolutely appalling service and quality. I was very excited for this pushchair and had heard good things but like most people on the FB groups there is alot of issues.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Out'n'About
We’re very sorry to hear about your experience and the issues with your pushchair tyres. This is certainly not the standard we aim to provide, and we completely understand how frustrating it must be, especially with two young children relying on it.
Please be assured that we are looking into your case as a priority. Our team will follow up directly to ensure the replacement tyres are sent and to get your pushchair fully operational as quickly as possible. Your feedback is invaluable in helping us improve both our product quality and customer service.
Thank you for your patience, and we hope to resolve this for you very soon.
Warm regards,
Great service from Rocco
Purchased a refurbished pram from their website and am really happy with it. The 5 stars are particularly for Rocco who went very much over and above to ensure I had a fully operational pram when there was an issue with the one that arrived initially.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Out'n'About
Thank you so much for your wonderful review! We’re thrilled to hear that Rocco was able to go above and beyond to ensure your refurbished pram was fully operational. It’s always great to know our team’s efforts are appreciated.
We hope you enjoy many happy outings with your pram, and we really appreciate you taking the time to share your experience!
Warm regards,
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