Outway was very understanding when I made a mistake on my order. They immediately sent me new socks in the right size and told me to share the ones that were the wrong size with someone else. I though... Ver mais
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Veja o que dizem as avaliações
I’m very impressed by the quality of the socks I’ve ordered and the speed of delivery. Also beyond impressed with the personal touches of the customer service, having been contacted more than once by... Ver mais
Outway makes outstanding socks and I love all the fun designs. I had some challenges with the courier and Outway was immediately responsive. They went to great lengths to assist me and were awesome to... Ver mais
Outway rectified a missed delivery by following up and offering me free choice of another pair of socks. At first, I was a bit put off by the AI-generated auto-response to my complaint. But staff foll... Ver mais
Detalhes da empresa
Escrito pela empresa
We’re an athletic lifestyle brand built by athletes, for athletes. We believe in daily improvement and design socks to fuel active lives without compromising on style and comfort. But this is about more than just socks. It's about challenging the status quo, breaking boundaries, and embodying the spirit of perseverance. Outway Socks aren't just worn, they're lived in.
Informações de contato
3671 Uptown Blvd, V8Z0B9, Victoria, Canadá
- hello@outway.com
- outway.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service après vente
Excellent service après vente. Il me manquait un article et ils me l’ont retourné très rapidement
Customer Service
Outway was very understanding when I made a mistake on my order. They immediately sent me new socks in the right size and told me to share the ones that were the wrong size with someone else. I thought this was a pragmatic solution for everyone, they get to share their product, I get my size, this reduces environmental impact by reducing return shipping.
A+ customer support
I reached out to the Outway team because some of my socks had developed holes - they got back to me immediately and let me know that they had redesigned that model a few months after my initial order and that they’d be happy to replace all the socks with the new, more durable designed ones. They sent them immediately and then even followed up after the order arrived at my house to make sure everything looked good. This is one of the best customer support experiences I’ve ever had with a brand, and really accentuates how great it is to buy Canadian.
I’m quite particular about my socks, and Outway has earned me as a loyal customer who will be shouting from the mountaintops of Vancouver Island about their socks.
Great socks and even better customer…
Great socks and even better customer service!
I’ve been wearing Outway socks for years and find them to be comfortable and durable wash after wash. The designs are catchy and I always get compliments on them.
Even better is ther customer service. They are responsive, efficient and hassle free. I recently had a delivery issue and they resent the order with no fuss and tracked the package to make sure it got to me the second time! Aiko’s customer service was amazing!
Highly recommend this company.
top sock ,top service
Great quality and top notch customer service!
I appreciate that the socks have some cushioning on the bottom making them a lot more comfortable to wear all day.
Also, the customer service with this company is top notch.
High quality product and warm, welcoming experience with customer care
I’m very impressed by the quality of the socks I’ve ordered and the speed of delivery. Also beyond impressed with the personal touches of the customer service, having been contacted more than once by folks with the company who clearly care about their brand and their customers. It’s a welcome change in what has otherwise become an AI generated impersonal world.
Exceptional customer service!
Outway customer service is exceptional! They truly stand behind their product and work hard to help you out if you have any issues.
Andrew went over and above for me
Andrew went over and above for me. I made a mistake ordering and got confused. He helped right away and we figured it out. He even threw in a pair for free. Love the socks. Purchased a few pairs for my husband and for myself. Thank you Andrew
A+ products and customer service
Outway makes outstanding socks and I love all the fun designs. I had some challenges with the courier and Outway was immediately responsive. They went to great lengths to assist me and were awesome to deal with. A+ customer service in addition to a great quality product.
Great product and fantastic responsive…
Great product and fantastic responsive costumer service. They fixed my error when ordering quickly and then an error in shipping on there end was just as fast and painless.
Excellent maintient
Excellent maintient, confortable, et pas ou peu de transpiration.
De plus, un des bas a troué sur le côté super service pour le remplacement
Great socks and great sales support.
best customer service ever
in all honesty - i have never had a better customer service than what I received from outway. there was an issue (which I was not even aware of) with my shipment and they went over and beyond to resolve it. Really top tier. Bravo !
Compression Socks
The compression socks I ordered were great! They are comfortable and arrived in a timely fashion. As well, I had to contact the company as I had misplaced the invoice. They were quick to reapond and had my invoice to me within days. Thank you. And in want Buy Canadian.
Love my socks!
The compression socks I ordered are not only gorgeous, they are also comfortable and fit perfectly.
Excellent service
Excellent service !
Quality products
Excellent socks for hiking with original looks 😊
5*+++ High quality product, strong customer service
We have been ordering from Outway for the past three years for our community kids run club initiative. We greatly appreciate the quality of the socks, friendly and timely customer service, competitive pricing, and speed of delivery.
Great products and the customer service is amazing.
I had an issue with one of the items I ordered but from the moment I contacted customer service regarding the item they did everything the could to remedy the situation.
High quality products and would definitely recommend.
I really like the quality
I really like the quality, and I added a sock after a few wears made a hole. I contacted them, and they checked if I had the right size and then sent me a replacement. They also checked if I really received the replacement and gave me a promotion for my next purchase. Wow, really great service !
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