Outway was very understanding when I made a mistake on my order. They immediately sent me new socks in the right size and told me to share the ones that were the wrong size with someone else. I though... Ver mais
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Veja o que dizem as avaliações
I’m very impressed by the quality of the socks I’ve ordered and the speed of delivery. Also beyond impressed with the personal touches of the customer service, having been contacted more than once by... Ver mais
Outway makes outstanding socks and I love all the fun designs. I had some challenges with the courier and Outway was immediately responsive. They went to great lengths to assist me and were awesome to... Ver mais
Outway rectified a missed delivery by following up and offering me free choice of another pair of socks. At first, I was a bit put off by the AI-generated auto-response to my complaint. But staff foll... Ver mais
Detalhes da empresa
Escrito pela empresa
We’re an athletic lifestyle brand built by athletes, for athletes. We believe in daily improvement and design socks to fuel active lives without compromising on style and comfort. But this is about more than just socks. It's about challenging the status quo, breaking boundaries, and embodying the spirit of perseverance. Outway Socks aren't just worn, they're lived in.
Informações de contato
3671 Uptown Blvd, V8Z0B9, Victoria, Canadá
- hello@outway.com
- outway.com
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Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Socks = A+ / Customer Service = A+
A friend told me about Outway, as I was complaining about my ankle socks slipping and sliding into my shoes, I thought I would try Outway and see if the touting was accurate.
So far these socks are pretty nice.
I like the feel and comfort.
I initially had an issue at checkout on the website, but Customer Service was prompt and helpful.
The socks aren’t cheap but I feel they might be worth it.
However I have only had them a few weeks, so time will tell.
Cheers.
Très bon service
Il y avait un défaut sur une paire de bas. J'ai écrit à la compagnie et elle m'a retourné une nouvelle paire dans un court délai. Je vais certainement racheter cette marque. Les bas sont très confortables. Merci beaucoup
Superbe expérience avec le service à la…
Superbe expérience avec le service à la clientèle d'Outway. Une petite erreur s'était glissée dans ma commande et j'ai rapidement rejoint quelqu'un qui a su m'aider et me renvoyer les bons bas sans frais. Merci beaucoup à Maria, d'Outway :-)
J'en profite pour dire à quel point j'adore les bas Outway : beaux, confortables et parfaits pour la course. Merci!!
The Outway product is amazing
The Outway product is amazing, but does not compare to the customer service!!
Outway's customer service stellar!
Outway's customer service is second to none. They went out of their way to make sure my concern was resolved, and even followed up after!
Ordered a few pairs that ended up being…
Ordered a few pairs that ended up being smaller than I'd like I sent an email to the small team and they replaced it immediately and gave me exactly what I needed.. will never order socks from anywhere else customer for life
Had an issue with a few socks and the…
Had an issue with a few socks and the customer service was outstanding. They replaced them very quickly no returned needed!
They are awesome
“I’ve purchased socks from Outway several times, and it’s always been a great experience. I’ve had a couple of small warranty issues, and they’ve always been very generous and happy to replace the product.
Recently, I accidentally damaged a pair myself while opening the package with scissors, and they still went above and beyond and sent me a replacement pair.
Their products are high quality, the designs are great, and you can tell they’re a young, dedicated team that genuinely cares about their customers. They’re always quick to respond and make sure their customers are taken care of.
Their website is also very well designed and easy to use. More companies should take a look at what Outway is doing and follow their example. Great products and outstanding customer service!”
Great socks
Great socks, nice design and amazing quality that last years! Excellent customer service!
Great ankle socks with unique designs
Great ankle socks with unique designs. Outstanding customer service
Best customer service I have ever encountered
The Outway team is quick to respond and to follow up. The way they answer and the solutions they provide express their confidence in their product (which is indeed of great quality), and how much they care for the customer's experience. Every member of the Outway team that reached out to me was extremely respectful. I found the resolution to my problem to be easy, generous, and highly satisfying.
I received excellent service from Maria
I received excellent service from Maria! She was very attentive and provided superb service!
I love these socks!
I love these socks! Fun and functional. Customer service is exceptional. I once had an order get lost in the mail and Outway noticed before I did and shipped a second order. I would highly recommend this company.
My toe went through a couple pairs of…
My toe went through a couple pairs of light merino socks and I returned them. The warranty process was very smooth. Outway even suggested that I replace them with midweight merino at no additional cost so I wouldn’t have the same issue again. The process was smooth and easy. In the end, Outway replaced my socks and gave me a code for another pair of socks with my next order.
Outway's Customer Service
Outway's customer service was incredible! I had ordered three pairs of compression socks in the wrong size with one being the wrong product (crew ILO knee-high as intended). I reached out for a return but for some reason my order said it wasn't eligible for a return. I contacted customer service and they quickly submitted a new order with the correct size and products and had it sent quickly to my attention. Truly a great company with a great product! They have earned my business for life.
Best customer experience
The team at Outway are truly incredible. I had an issue with my socks they instantly resolved it with great communication and super fast response. I would for sure recommend all my friends to purchase quality socks from them, and I look forward to ordering new designs in the future.
Warranty claim without an issue
I recently submitted a warranty claim and Outway made it right without any issues and sent me a replacement pair of socks. Aiko was great to deal with as well! I highly recommend Outway and will be purchasing from them again one day soon.
The customer service and quick response…
The customer service and quick response was very appreciated by Outway. I have purchased their compression wool socks before, and wanted to get a few more pairs for a trip to the UK. The first delivery was having issues with access to my building, and there was a possibility that the order was sent back to the warehouse or stolen. They replaced the items (which I was so grateful for after spending $90 on socks), and sent the order to my mothers address instead to ensure delivery. I am so appreciative of their service, as I would not have been able to spend that again. Their compression socks have been great for my feet, and I look forward to dry, warm, happy feet in the UK.
I like this company their culture and…
I like this company their culture and their products! 🤩👍 Even when something went bad they take matters in their own hands pretty fast and it was fixed as soon as they were aware of the issue. 👏😊
I would buy again
I had an issue with my first order and their customer service was promptly responsive, polite, and resolved my problem to great satisfaction. The socks are comfortable and feel high quality. I love the fun designs and look forward to ordering more in the future.
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