We recently completed our home purchase with Owen Paulo Legal, and we couldn't be happier with the service. Nicola Staples and Laura Johnston were exceptionally professional, responsive, and supportiv... Ver mais
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We used the service to sell our shared ownership property and purchsse our new home. Ann Beake was our assigned solicitor she is very knowledgeable and really easy to talk too. One surprise... Ver mais
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We had the pleasure of dealing with Christina, Laura & Joel for our property sale & purchase I cannot fault them at all. They are efficient, helpful, knowledgeable and very friendly. they ensured our... Ver mais
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I emailed my solicitor & got an automatic response telling me she was on A/L for 3 weeks - but not to worry, her emails would be monitored! I emailed again on 8th Sep asking for someone to call me as... Ver mais
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Detalhes da empresa
Escrito pela empresa
Owen Paulo Legal Limited is a niche law firm specialising in Resale Shared Ownership and Staircasing conveyancing, alongside Lease Extensions, Transfer of Equity & Re-Mortgages. We have seen resales and staircasing grow from a bi-product of new build shared ownership conveyancing, into a major part of the industry and we are extremely proud to be the only firm in the country solely specialising in these particular types of conveyancing.
Informações de contato
1st Floor, Brook House, Reeves Way, CT5 3SS, Whitstable, Reino Unido
- 0808 196 7010
- enquiries@owenpaulo.co.uk
- owenpaulo.co.uk
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25 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Awful experience with Owen Paulo
I had a great experience with Direction Law over a decade ago, which prompted me to instruct Owen Paulo. I foolishly believed that when taking over Direction Law Owen Paulo would maintain excellent customer service. I was wrong. Upon paying fees I was given an information pack advising new clients to be patient with time frames of communication - this should have been a red flag. Like others who have complained, I have been frustrated by the lack of communication. The communication is so poor that I have had to intervene and obtain information myself. For this reason I have withdrawn my instruction and have found an alternative solicitor. The difference between my current solicitor and Owen Paulo is worlds apart. Absolutely awful service.
1 de junho de 2024
Avaliação não solicitada
Resposta da Owen Paulo Legal
Hi Mel B,
We are very sorry to hear that you had such a bad experience with your House Sale.
With regards to your experience after you instructed Owen Paulo, please note that we do not advise clients to be patient with communication, but we do advise clients to be patient with the process. The process of selling a resale property is not quick, and many clients are, rightfully, very eager to get the sale completed. However, there is a legal process that has to be followed and as such, we contact all our clients at the very beginning of the process with clear information as to what the process is, what they can expect, where delays can crop up, and an estimated timeframe for the process. My apologies if this was misunderstood.
On top of this, we do also have an automatic response which advises our clients of estimated response times for email communication. As a conveyancing firm, your solicitor and their assistant will get a lot of communication from various parties on each of their files. As such, immediate responses are not always guaranteed. We note your comment about this being a red flag for you, however, we do respectfully disagree as we believe that ensuring our clients have clarity on what to expect, is vital.
Again, we would have to respectfully disagree with your statement of 'Absolutely awful service', looking at your file, I am not really sure what else we could have done. When you initially instructed us, you did not have a buyer, and no buyer was confirmed until very recently. So there was nothing further we could have done to progress your file until an MOS was issued, a copy of which we never received all the while you had instructed us.
Upon contacting your housing association for an MOS they advised that your potential buyer had not reached out to them to provide the necessary documents so no sale was approved. Therefore, our hands were tied in what we could do as, without a buyer, we are very limited.
Our advise was for you to not spend money on the management pack until a buyer has been found and confirmed by the HA, this is because the documents included in the management pack have an expiration date and so ordering it too soon before a buyer is found means there is a risk of having to spend money on a new one later in the process. However, you requested we go ahead with purchasing it and so we did, as was requested.
We do apologise if you were not satisfied with the communication, however, I can see in the file that all your emails were responded too, sometimes the same working day, although there was a delay of a couple of days in 1 instance due to sickness, which upon returning to the office the assistant clarified and apologised.
Once again, we are very sorry to hear that you were not happy with the service that we gave, unfortunately, looking at your file, I cannot see that we could have done anything different. We responded to your queries, provided information on what to expect and did as you requested where it was possible for us to do so.
We wish you all the best with your new solicitor and if you wish to take this further then please email complaints@owenpaulo.co.uk
Owen Paulo is made up of excellent…
Owen Paulo is made up of excellent professionals. I am so glad to have had them for my first home purchase. Without them, the process would have been much more difficult. They were always available, kept me updated, and were very understanding. Buying your first home is a mix of emotions, and you can feel lost in the process, but they kept me informed and answered all my questions. I can’t recommend them enough and will definitely use their services in the future.
1 de julho de 2024
Avaliação não solicitada
Resposta da Owen Paulo Legal
Good Morning Everton,
Thank you for taking the time to leave a review!
We are so glad to hear that you were so happy with the experience you had with us. Communication and knowledge are incredibly important to us, so it is vital we keep our clients updated with what is happening and what it all means. many of our clients are first time buyers and the process of buying a home is incredibly stressful, so we will always do what we can to ensure that we alleviate that stress as much as possible.
I will pass your comments onto the solicitor and their assistant, as I am sure they will be delighted to read them.
We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs.
Kind Regards,
Owen Paulo
Shared ownership, great service!
I used Owen Paulo for my recent house purchase, bought shared ownership and am happy with the service I received. I was completely unfamiliar with the process beforehand and the staff made the whole process really clear and straight forward, and kept me up-to-date along the way.
22 de março de 2024
Avaliação não solicitada
Resposta da Owen Paulo Legal
Hi Billy-Ray,
Thank you so much for your review. We Work hard to ensure that communication is clear and concise, particularly because many of our clients are first time buyers. We are happy to hear that we delivered this for you and gave you a smooth, straight forward experience.
We wish you all the best in your new home. Please do not hesitate to reach out for any future conveyancing needs.
Kind Regards,
Owen Paulo
Great work from my lawyers
Great work from my lawyers, I had a few issues at first. However, they helped me secure my mortgage after a lot of back and forth. Very grateful!
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Owen Paulo Legal
Hi Penni,
Thank you so much for taking the time to leave a review! Buying a house can be an incredibly stressful process, but we are so happy to hear that it went through successfully for you and your conveyancers delivered the level of service we always strive to give.
We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs.
Kind Regards,
Owen Paulo
Kudos to a stellar team that made my…
Kudos to a stellar team that made my property purchase a breeze. Adam Pellow helped me find the perfect home, Isabel Guerin-Trickey simplified the legalities, and Michael Holman clarified the financials. Special shoutout to Anthony Dyson for ensuring a seamless completion and Owen Paulo for a smooth closing. Each person played a vital role, making it a 5-star experience. Highly recommended!
23 de agosto de 2023
Avaliação não solicitada
Resposta da Owen Paulo Legal
Hi Yanal,
Firstly, thank you for being the first person to leave a review!
Secondly, thank you for your kind words. I have passed them on to the staircasing team, who will be delighted to hear how happy you were with the service they provided.
Thank you,
Owen Paulo
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