I am very impressed with the Customer Service i received from Oxendales. I returned a top, by post, however it did not arrive to Oxendales, and in the meantime i lost the Returns receipt. When i expla... Ver mais
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Veja o que dizem as avaliações
Update: Nothing CEO & Managers you don't cherish your customers. Don't bother returning phone calls or emails. Does anyone have a lend of 2 chairs for Christmas? Because despite ordering ba... Ver mais
A empresa respondeu
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... Ver mais
A empresa respondeu
Excellent service. I’ve always had trouble finding wide fit shoes. Oxendales has plenty of really good options. And their customer service is on point. When one of my deliveries was delayed, they refu... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de Departamento
- Loja de Móveis de Jardim
- Loja de artigos domésticos
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Informações de contato
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Irlanda
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4,5
Excelente
935 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service from Rachel…
Great customer service from Rachel McAuley in relation to a problem with my order, thank you Rachel
7 de outubro de 2025
Avaliação não solicitada
Resposta da Oxendales
Good Morning Bronagh,
Thank you so much for your 5 star review!
I have passed your comments to Rachel and her Manager ✨
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
The Lady was very nice and helpful and…
The Lady was very nice and helpful and I appreciate their time and help 🙂🙂👍👍
6 de outubro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Abby,
Thank you for your 5 star review, and your lovely comment! I have passed this feedback onto the agent and there supervisor !!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
i am with this company for a while and…
i am with this company for a while and the costumer service is great. the people are so kind and friendly, they have so much patient, it is amazing. they are loyal, i am loyal. i always come back to oxendales.ie. thanks again ella, sus.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi S.P,
We would like to thank you for your 5 star review, and your lovely comment! I have passed this feedback onto Ella and her manager.
We look forward to hearing from you again soon,
Kind Regards
Katelynn - Oxendales Team ❤️
Both Aoibhe and Ella impressed me…
Both Aoibhe and Ella impressed me with expedient responses to my queries and kindly most professionally offered me concession through warm friendly correspondence
1 de outubro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Audrey,
Thanks so much for your review! We're really glad we could help
It’s great to hear Ella Aoibhe were helpful. We’ll make sure they see your kind words!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
Rachel mcauley was very great help…
Rachel mcauley was very great help today and very quick response from her i appreciate her help.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Natasha,
Thank you for your 5 star feedback!
I will be sure to pass your lovely comments on to Rachel.
Kind regards,
Oxendales Team
Outstanding Customer Service Team
Outstanding Customer Service Team. I had an issue applying a voucher to an order. I contacted customer service to help. I was advised to place the order, and I would be refunded the amount for the voucher when I received the item. It did take longer than expected to receive my item - this was due to it coming from a supplier. But any time I contacted the customer service, they were extremely professional, so fast to respond and very helpful. Particularly Aoibhe and Minh
24 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Claire,
Thanks so much for your review! We're really glad we could help sort out the voucher issue for you, and we appreciate your patience while your order arrived, especially with the slight delay from the supplier.
It’s great to hear Minh and Aoibhe were helpful. We’ll make sure they see your kind words!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards,
Oxendales Team
Minh Thai
Minh Thai , was very helpful today with the customer service needed for me. She asked my preferences and noted them and was very nice and polite throughout the conversation. Credit where it is due :)
23 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Jennifer,
I am glad to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
Very poor service
Very poor service. We ordered 3 duvets which supposedly were delivered to our postbox ( tiny) and signed for. This didn’t happen. One month later after multiple chats and calls we were given a refund but an agreement was made to reorder with a 20% discount for inconvenience. We were advised to ring a number. As soon as we did the customer service rep said she couldn’t give us the discount.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Marie,
Thank you for your feedback, and we're very sorry to hear about your experience.
We’ve made several attempts to contact you by phone to discuss and resolve this issue, and we’ve also sent you an email with what we hope is a satisfactory resolution.
Please do get in touch with us at your earliest convenience, we’re more than happy to sort this out for you and ensure it’s resolved to your satisfaction.
Kind Regards,
Oxendales Team
Great after sale customer service.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Frances,
I am happy to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
I got the answer to my question quickly…
I got the answer to my question quickly and the chat agent Aoibhe was courteous and friendly.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Teri,
I am happy to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
The representative was very helpful…
The representative was very helpful with my query, and helped me resolve my query.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi John,
I am happy to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
Really fast, really helpful
Had a small issue with a return, spoke to an agent using the chat function of the website. Really fast, efficient and polite interaction. Issue resolved. Very very happy.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Cloda,
I am glad you have had a positive experience shopping with us and using our web chat facilities.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
With oxendales for years great service no bother returning items and communication is excellent
With oxendales for years great service n
18 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Angela,
Thank you for your feedback! We’re delighted to hear that you’ve trusted our services over the years. Please don’t hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Lost return
I had an issue with An Post losing a return I had made and Minh Thai and Oxendales were amazing resolving the issue.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Lorissa,
Thank you for your feedback! We're glad we could resolve your issue quickly. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
I've used oxendales for years
I've used oxendales for years, easy to order, easy to return, easy to make payments and today I think was my first time dealing with customer service t9 update some personal details and that was pretty easy too
15 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Sarah,
Thank you for your feedback!
We're glad to hear that you had a positive experience with us. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards,
Katelynn - Oxendales Team
I ordered a wrong shoe width in error
I ordered a wrong shoe width in error, and found the process to rectify the probelm excellent.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi,
Thank you for your feedback!
We're so glad to hear that you found the process of resolving your order issue to be excellent. Mistakes can happen, and we're always here to help make things right as quickly and smoothly as possible.
We appreciate your support!
Regards
Oxendales Team.
Missing item
The girl Mingh was very nice and helpful and had an explanation and a solution to my problem she was very good
27 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Sharon,
Thank you for your feedback! Ill be sure to pass your wonderful comments onto the agent. We're glad we could resolve your issue quickly. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Resposta da Oxendales
Hi Zydrune,
Thank you for your feedback! We're glad you found our service very helpful. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Pleasant Experience
Quick response and very helpful person.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Joanne,
Thank you for your 5 star review!
We're glad to hear that you had a positive experience with us and found the agent helpful and quick. If there's anything more we can do to support you, please don't hesitate to reach out!
Enjoy your weekend!
Regards
Katelynn - Oxendales Team ✨
The agent was helpful and quick to…
The agent was helpful and quick to answer
21 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Brenda,
Thank you for your feedback!
We're glad to hear that you had a positive experience with us and found the agent helpful and quick. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards,
Oxendales Team
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