I am very impressed with the Customer Service i received from Oxendales. I returned a top, by post, however it did not arrive to Oxendales, and in the meantime i lost the Returns receipt. When i expla... Ver mais
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Veja o que dizem as avaliações
Update: Nothing CEO & Managers you don't cherish your customers. Don't bother returning phone calls or emails. Does anyone have a lend of 2 chairs for Christmas? Because despite ordering ba... Ver mais
A empresa respondeu
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... Ver mais
A empresa respondeu
Excellent service. I’ve always had trouble finding wide fit shoes. Oxendales has plenty of really good options. And their customer service is on point. When one of my deliveries was delayed, they refu... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de Departamento
- Loja de Móveis de Jardim
- Loja de artigos domésticos
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Informações de contato
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Irlanda
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4,5
Excelente
935 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Oxendales is a great site easy to use
Oxendales is a great site easy to use, and when contacting customer services they are easy tondeal with no problems
19 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Mrs Maples,
Thank you for your feedback!
We're glad to hear that you found the online experience efficient and helpful. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards
Katelynn - Oxendales team
Louise was able to sort out changing my…
Louise was able to sort out changing my delivery address quickly so I could complete my order. Thanks!
19 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Colette,
Thank you for your lovely feedback!
We're delighted to hear that Louise was prompt and friendly in handling your query. We'll be sure to pass along your kind words!
Have a fab day.
Regards
Katelynn - Oxendales Team.
The online experience was very…
The online experience was very efficient and helpful.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Jill,
Thank you for your feedback!
We're glad to hear that you found the online experience efficient and helpful. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards
Oxendales team.
Resposta da Oxendales
Hi Lorraine,
Thank you for your kind words!
We're happy to hear you found the service helpful. Let us know if there's anything else we can assist you with!
Have a great day.
Regards
Oxendales team.
Juilpa ashford bedroom set
I was initially drawn to the juilpa ashford bedroom setbecause of its classic design and cream finish, I purchased the bed frame, wardrobe, 2 lockers and chest of drawers but unfortunately, my experience has been very disappointing. The paint marks and stains extremely easily—even fingerprints leave visible marks that are very difficult to clean. This has made maintaining the bed set a constant hassle. I only have it a matter of months and it already looks shabby.
Worse still, the bedframe cracked in the middle after only a short time of use, which raises serious concerns about its durability and build quality. For the price, I expected something much more robust and better finished.
Overall, I can’t recommend these product based on my experience. If you do buy it, be prepared for ongoing maintenance and watch out for potential structural issues.
9 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Jayne,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear about your experience with the Julipa Ashford bedroom set — this is certainly not the standard we aim to deliver.
Your concerns about the paint finish and the durability of the bed frame are taken seriously, and we completely understand how disappointing and frustrating this must have been.
I can see that you’ve been in touch with our customer service team, and we hope you’re happy with the outcome and resolution provided.
Please know your comments have been shared with our product and quality teams, as feedback like yours helps us improve both our products and service.
Thank you again for bringing this to our attention.
Kind regards
Oxendales team.
Louise Purcell…
Louise dealt with my query promptly and was very friendly
8 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Karen,
Thank you for your lovely feedback!
We're delighted to hear that Louise was prompt and friendly in handling your query. We'll be sure to pass along your kind words!
Have a fab day.
Regards
Oxendales Team.
Damaged goods
I hate that i didnt give it 5 stars but I had a nightmare with the courier service and the goods were damaged, the agent i dealt with was lovely tho, I explained my issue, sent pics and they were happy for me to return product, product however was a large tv unit with meant dealing with Fastway couriers again so I opted to accept a part refund, I thought the home products were fab but said I wouldn't be buying again over the courier service they use, they have been awful to me in terms of delivery over the years so if I know a company use them I wont buy from them, really sad as I loved the home furnishings..
E3378190
7 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Teresa,
Thank you so much for your honest and thoughtful feedback. We're truly sorry to hear about your experience with the courier service and the condition in which your item arrived. We completely understand how frustrating this must have been, especially when you were excited about the product.
We're really glad to hear that our team member was able to assist you kindly and efficiently — we'll make sure to pass on your kind words. That said, we take your concerns about the courier service seriously and will be sharing your feedback with the relevant teams to review our delivery partnerships.
It means a lot to us that you loved our home furnishings, and we hope we’ll have the opportunity to welcome you back in the future under better circumstances. Thank you again for your support and for helping us improve.
Kind regards
Oxendales Team.
My query was resolved very quickly.
My query was resolved very quickly.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Helen,
Thank you for your feedback! We're glad to hear your query was resolved quickly. If you need anything else, we're always here to help!
Have a great day.
Regards
Oxendales team.
Customer Service
I used the online chat option for customer service. Louise was efficient & pleasant. She resolved my issue quickly.
6 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Mary,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that Louise provided such exemplary service and made your experience a positive one. Her patience and professionalism truly reflect the values we strive for.
We’ll be sure to pass along your appreciation to her — it will mean a lot. Thanks again for taking the time to share your experience!
Have a lovely weekend!
Regards
Katelynn- Oxendales Team. 😊
Webchat
Minh was very friendly and efficient in dealing with my query. Web chat was super helpful and easy to use.
5 de agosto de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Mo,
Thank you so much for your 5star review!
I am delighted to hear you are happy with our Customer Service.
I have passed your kind comments on to the agent his manager.
We look forward to hearing from you again soon ❤️
Best Regards,
Katelynn~Oxendales Team 😁
Customer Service
The lady I dealt with for my query was just fantastic. She has extremely helpful, professional and patient throughout the whole experience. She was a pleasure to deal with and resolved my issue.
30 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Fiona,
Thank you for your wonderful feedback! We're so pleased to hear you received excellent service and that your query was handled promptly and professionally.
Best Regards,
Katelynn~Oxendales Team 😁
Resposta da Oxendales
Hi ,
Thank you so much for your review!
I am delighted to hear your happy with our service.
We look forward to hearing from you again soon.
Best regards,
Katelynn ~Oxendales Team :)
The girl Rachel was lovely to deal with
30 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Chloe,
Thank you so much for your kind words! We're delighted to hear that Rachel made your experience a pleasant one. We'll be sure to pass along your compliments—she'll be thrilled!"
Regards
Oxendales Team.
Excellent customer service, quick response and my query was dealt with in a very professional manner
Excellent customer
30 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Dolores,
Thank you for your wonderful feedback! We're so pleased to hear you received excellent service and that your query was handled promptly and professionally.
Regards
Oxendales Team.
Solved my issue quickly
30 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi,
Thank you for your feedback! We're glad we could resolve your issue quickly. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Louise was excellent
30 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Maurice,
Thank you so much for your lovely feedback. We're really glad to hear Louise was able to help – we'll be sure to pass on your kind words to her.
Regards
Oxendales Team.
Rachel is a brilliant customer…
Rachel is a brilliant customer assistant, very kind and can get the job done without dely. I would like an employee like this to be on my team, top marks for great assistance.
28 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Lisa,
Thank you for your 5star review!
I have passed your lovely comments on to Rachel and her Team Lead.
We look forward to hearing from you again soon.
Best regards,
Katelynn ~Oxendales Team 😁
Cody O'Connor in Customer Service was…
Cody O'Connor in Customer Service was such a kindly mannered woman. She could not be more helpful. Such patience. She was exemplary in her communications with me. Thank you so much Cody for all your help. Geraldine.
24 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Geraldine,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that Cody provided such exemplary service and made your experience a positive one. Her patience and professionalism truly reflect the values we strive for.
We’ll be sure to pass along your appreciation to her — it will mean a lot. Thanks again for taking the time to share your experience!
Have a lovely weekend!
Regards
Oxendales Team.
My customer service representative was…
My customer service representative was Thang, they were very helpful and informative. Very patient with me and quick to answer my questions. I found them very easy to deal with. Great work Thang.
21 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Thang was able to assist you with patience, clarity, and efficiency. Providing helpful and friendly service is what we strive for, and it's wonderful to know that Thang made your experience a positive one. We’ll be sure to pass along your praise. Thanks again for your support!
Have a lovely day.
Regards
Oxendales team.
Help with account
Had an issue with updating my account - was dealt with very promptly!
18 de julho de 2025
Avaliação não solicitada
Resposta da Oxendales
Hi Sharon,
Thank you for your feedback!
We’re glad to hear your issue was resolved promptly. If you ever need anything else or have more questions, we’re always here to help.
Thanks again for taking the time to leave a review!
Best regards,
Oxendales Team.
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