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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought one of their vapes... Button stopped working 7 months later... Shop wouldn't accept responsibility... Emailed these and they said I need the box... Who keeps the box after 7 months. Just a plo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Calverton Nottingham Excellent customer service care, Nick certainly went the extra mile explaining the wide range of products made available. I was well overdue for a Mod update & my choice was... Ver mais

Avaliado com 5 de um total de 5 estrelas

Koupila jsem si Vaporizer oxva v České republice,po měsíci přestal fungovat ,poslala jsem ho na reklamaci a oni mi ho vrátili s tím ,že se na to nevztahuje záruka. Kontaktovala jsem tedy přímo oxvu, n... Ver mais

Avaliado com 5 de um total de 5 estrelas

When it comes to quitting this rechet habit of smoking cigarettes, it's almost a NEED to have an enjoyable product to fill the bill for you daily habit. This Company DELIVERS and I'm Honestly Blown aw... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Escrito pela empresa

OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

118 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 64% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Poor quaility

Brought a vape back in May, had it for 3 months then stopped working completly. Got in Touch with the company and after some back and forth they replaced.

Then In December started having problems with the new one causing pods to run out after only 2-3 days of use limited use. I dont vape often.

Tried getting in Contact with Support but they would not listen to my complains and kept asking me to take pictures of the pods. As I've had the issue with 6 Brand new packets of Pods, I don't believe it to be a issue with the pods.

I've given up with the products and will look for a new one that is better quality

17 de maio de 2025
Avaliação não solicitada
logotipo da Oxva

Resposta de Oxva

Hi Muta bear, thank you for sharing your experience. We’re sorry to hear the device and pods didn’t meet your expectations. We saw your earlier messages and were glad we could assist through our support team and address the issue. Your feedback helps us see where we can improve, and we truly value it. Please feel free to contact us at SUPPORT@OXVA.COM if you’d like further support

Avaliado com 5 de um total de 5 estrelas

Oxva is the Best

Oxva delivers a solid balance of quality, performance, and design. Their devices are well-built, easy to use, and consistently reliable, making them suitable for both beginners and experienced users. Flavor production is excellent, battery life is dependable, and the overall user experience feels thoughtfully designed. Oxva stands out as a brand that focuses on practicality without sacrificing innovation.
I am using oxva since 2 years and i am fully satisfied with flavour output delivery no once stands like oxva flavour delivery and about battery life is amazing and the designs oxva give that is very impressive wish you best of luck oxva for the future.

15 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Nevermind the AI verbatim same replies…

**update: I already had sent photos documenting the issue. Unfortunately none of their recommendations fixed the issue. At that point, after adequate effort by the customer to document the problem, that’s when a good company will offer to help further, like how about sending me some Nexlim coil heads?

Nevermind the AI verbatim same replies I received, they essentially offered no remedy to my chronic leaking issue. I encountered further problems when using devices (briefly) in cold weather and then returning to a lightly heated space (65-69F). And they failed to provide sufficient remedy again, so yea not pleasant to deal with, and they'll stonewall you with AI replies.

Even when not taken outdoors tho the .8 pods have a very definite predilection for leaking, two in a row now that have chronic leaking issues.

21 de dezembro de 2025
Avaliação não solicitada
logotipo da Oxva

Resposta de Oxva

Hi G Smith, thanks for your feedback — we’re sorry to hear about the leaking and cold-weather issues you described. Our replies are written by real people, and sometimes we ask for photos or a short video so we can better understand what’s happening and help you properly. We’re always here to help — please contact us at SUPPORT@OXVA.COM

Avaliado com 5 de um total de 5 estrelas

OXVA Support has been truly outstanding.

They responded to my inquiry with professionalism and kindness, and the replacement cartridges arrived quickly and without any hassle. The issue was taken seriously, and a helpful solution was provided. That’s exactly how customer service should be.

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Customer services

I purchased a vape and it wasn't working properly. Emailed Oxva and after a couple of emails we have a solution. Will update if any issues.

5 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Performance

Honestly, this OXVA device feels really premium. The design is clean, it sits nicely in hand, and nothing feels cheap. Smooth flavor, easy to use, and perfect for everyday vaping. Simple but classy

7 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Life changer

Oxva is the brand that maybe saved my life by helping me quit smoking
Never a leak
Always great taste , the flavors are perfect whatever the Oxva you use , very reliable and easy to use and also high tech

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This brand is top tier and worldwide…

This brand is top tier and worldwide renowned for it's high quality and durability products. I highly recommend this brand and all their current and upcoming products. I am rating this five star for innovation and highly trusted vape brand.

15 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

OXVA is the best choice when it comes to vaping

I’ve owned a lot of vapes in the last couple of years but non were even close to the quality of OXVA. Besides the great, long lasting battery, the cartridges are just out of this world - they give amazing flavor for such a long time - I rarely need to buy a new one and even when I do they are easily accessible in any vape shop I come across. They don’t leak, nor have weird short circuit errors like I’ve encountered with my previous device. With the recent cartridge changes in Poland they were among the first ones to release adjusted versions of great quality which shows that they care about their customers and not only about making a quick buck like some other brands. The customer support is great and they truly care and listen to the feedback customers are giving them.

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

OXVA continues to impress with its…

OXVA continues to impress with its strong build quality and reliable performance.
The brand focuses on user-friendly designs, consistent flavor delivery, and smooth airflow. Their devices are well-crafted, durable, and thoughtfully designed for everyday use. OXVA has earned its reputation as a dependable brand that balances innovation, comfort, and quality.

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Très satisfait de la marque OXVA !

Très satisfait de la marque OXVA !
J’utilise une Xlim Pro 2 DNA et j’en suis vraiment ravi. Le design est soigné, l’appareil est pratique au quotidien et le rendu des saveurs est excellent. La qualité de fabrication est au rendez-vous et l’expérience de vape est très agréable. On sent que la marque porte une vraie attention à l’innovation et aux besoins des vapoteurs.
Je recommande OXVA sans hésitation !

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

OXVA is a highly reliable brand known…

OXVA is a highly reliable brand known for its outstanding quality and innovative design.
Their devices deliver excellent performance, smooth airflow, and long-lasting durability. OXVA products are easy to use, stylish, and suitable for both beginners and experienced users. Overall, OXVA stands out as a trusted brand that combines technology, comfort, and consistency in every product.

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

oxva is the best pod I have ever used…

oxva is the best pod I have ever used with a cool design and continuous improvements to keep improving the quality to make it even better, very nice

24 de dezembro de 2025
Avaliação não solicitada
logotipo da Oxva

Resposta de Oxva

Thanks for supporting OXVA.

Avaliado com 5 de um total de 5 estrelas

The service is excellent

The service is excellent, and the place is very comfortable. The staff are friendly and provide excellent, detailed answers to questions. The product offerings are comprehensive, and the prices are also reasonable. I think the room design is very attractive and Instagrammable. I'll definitely be back.

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful Review Service

Helpful Review Service. They sent a new product, without having to send back the previous one.

26 de novembro de 2025
Avaliação não solicitada
logotipo da Oxva

Resposta de Oxva

Thank you for supporting and choosing OXVA.

Avaliado com 5 de um total de 5 estrelas

My Oxva Prime had stopped charging…

My Oxva Prime had stopped charging after being purchased just one month ago, this was the second unit to stop charging within 2 months. I contacted Oxva directly and found out my unit was covered under the Warranty. I sent evidence of purchase, picture of the box with the S/N Code and Batch Number with full details of the issue.
Oxva replaced the unit immediately, very impressed !

11 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company with best support

Great company, i contacted to support about my NeXlim, great peaople from support helped me and sent a new device completely for free in next few days.
Respond from them was fast and went straight to the point.
I'm so happy that i can use OXVA devices, best company with great support.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Oxva

Resposta de Oxva

Thanks for supporting OXVA.

Avaliado com 5 de um total de 5 estrelas

Calverton Nottingham

Calverton Nottingham
Excellent customer service care, Nick certainly went the extra mile explaining the wide range of products made available.
I was well overdue for a Mod update & my choice was VPRIME straight out the box fill & 💨 an added bonus being on my doorstep.
Even fits nicely in the hand, from out the box battery lasted all day with half battery 🔋 still left.
First impressions 10/10

22 de novembro de 2025
Avaliação não solicitada

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