Crystal Care Collection Avaliações 

53
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Staff who hands on look after my father are great - but communication on a management level is poor. Decisions are made without family consultation - if you want to complain - it is very hard to get... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful homes and a team picked not only for their skills but for the size of their hearts ! Joining the team at Oyster is like finding a long lost family as you are welcomed with open arms from abs... Ver mais

Avaliado com 5 de um total de 5 estrelas

Somer Valley house in Somerset has been a breath of fresh air to progress my career in care. The recruitment process was quick and easy with friendly smiles and a warm welcome. The induction was en... Ver mais

Avaliado com 5 de um total de 5 estrelas

The interview process was positive. I then had 2 weeks training which I found so interesting and engaging. I learned so much through the training. From my very first shift I can honestly say that the... Ver mais


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

53 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,1

Todas as avaliações

(53)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disgusted

Staff who hands on look after my father are great - but communication on a management level is poor. Decisions are made without family consultation - if you want to complain - it is very hard to get information on who to complain to above management level. They are only interested in the money making PR events - not the individuals in their care.

28 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tealwood Grange 10/10 👏🏻

My dad has just moved to Tealwood Grange Care Home in Waddington, Lincoln. From the very first visit, we knew this was the right place for our dad. Moving into a care home is never an easy decision, but the kindness, compassion and professionalism shown by everyone has made the transition so much easier for both him and our family.
A special thank you to Emma, the Manager, whose warmth, reassurance and dedication have been outstanding from day one. Emma has gone above and beyond to ensure dad has settled in comfortably and has always taken the time to answer our questions and keep us informed.
We would also like to recognise Sarah and Tass ( Care Manager ) for their exceptional support, professionalism and genuine care. Their commitment to providing the highest standard of care is clear to see, and it gives us complete confidence that Dad is in the very best hands.
Every member of staff has been welcoming, attentive, and respectful, treating Dad with dignity and kindness, while making us feel part of the homes extended family. The atmosphere is warm, friendly and reassuring, and it’s obvious that the residents wellbeing is always the top priority.
We genuinely can’t recommend this care home highly enough. It has exceeded all of our expectations. We are incredibly grateful to Emma, Sarah, Tass, Reece, Gayle, Adele and the whole team for everything they do. Thank you for making such a difficult time so much easier and for caring for our Dad as though he were one of your own.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Late payment or none payment of invoices

I have worked as an entertainer for this company for 10 months and they often ignore my invoices and I am often left to chase up my payment. If you're an entertainer for this company be careful as they don't pay on time.
The residents are more likely to miss out on exercise and mental health stimulation without entertainment which is very important. Just be careful as they don't pay on time .

7 de maio de 2026
Avaliação não solicitada
logotipo da Crystal Care Collection

Resposta da Crystal Care Collection

Thank you for taking the time to share your feedback, and I am genuinely sorry to hear about your experience.

We absolutely recognise how important entertainers and external activity providers are to the wellbeing, stimulation and happiness of our residents, and we truly value the contribution you make within our homes.

We also appreciate your comments regarding invoice payments. Whilst our payroll and finance processes are normally robust, it is clear that on this occasion we have fallen short of the standard we would expect, and I apologise for the frustration and inconvenience this has caused you.

Please be assured this feedback will be reviewed internally so we can better understand what has happened and ensure improvements are made where needed.

Thank you again for bringing this to our attention, and for the support and entertainment you have provided to our residents over the past 10 months.

Avaliado com 5 de um total de 5 estrelas

Our charity

Our charity, Say Aphasia, has started a Drop In group at Potters House. Zac and the staff have been brilliant and welcoming to all of us. Thank you so much for helping us to have a wonderful space for our meetings in the local community. Your excellent team has helped to make a difference to the lives of people with the communication difficulties of aphasia. Thank you from Say Aphasia

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tudor House

The interview process was positive. I then had 2 weeks training which I found so interesting and engaging. I learned so much through the training. From my very first shift I can honestly say that the General Manager Amanda has been so helpful throughout and my work life has been fantastic. The staff are amazing and we all make a great team together. The residents are happy and well cared for. So if your considering a role at Tudor House go for it. You won't be disappointed.

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New employee

As a new employee to this company I have been welcomed and embraced by the company not only by management but by all staff, it's scary starting a new career/job but they have ensured everything and have been in-depth and easy to understand. The training process has been very good learning all aspects that the company and job will intake. For someone personally who has worked in restaurants for over 15 years the change of scenery has been overwhelming at times but through good management and fantastic training those worries have disappeared. I am now looking forward to the future and to further my career.

7 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have just started working for the…

I have just started working for the company and recently joined the ponbay lodge home, so far I've had a really good experience with plenty of knowledge and learning provided to provide the upmost care, the team at ponbay is amazing, the thoughts and details that have gone into building there homes down to final touches is truly gorgeous, it really does feel luxurious! When I first walked through the door I was truly amazed

7 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing company!

Amazing start to working for the company! I joined as a GM just under six months ango and still on point in every area! Our MD is personable and our Regional directors are supportive. Can’t fault this team they do go the extra mile For you

11 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A disgusting policy job opportunity

I applied for 2 jobs now I’m 63 and on both occasions they told me within 4 days that I had been unsuccessful. My wife and her friend both applied at the same time who are both 17 years younger than me … They got the job my wife started working there and quit the same day I applied again and still they said I had been unsuccessful . They are running a disgusting policy of not giving jobs to the senior people which is illegal

6 de junho de 2025
Avaliação não solicitada
logotipo da Crystal Care Collection

Resposta da Crystal Care Collection

Dear Stephen, Thank you for your feedback, in order for us to review this in further detail please could you email info@oystercarehomes.co.uk and a member of the team will come back to you. Best wishes, Oyster team.

Avaliado com 5 de um total de 5 estrelas

My amazing 1yr growth at Furzefield manor

Have been with Oyster Care Homes Furzefield manor for a year, what an amazing company to work for and the team members i cant appreciate you enough , i have grown tremendously in my position as a care assistant through trainings and team member support . Oyster Care Homes has given me a platform and opportunity to showcase what i can do without limitation, I love working for Oyster Care Homes they value and give each and everyone attention and support.

2 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Job role

Joined the company a month ago and I have to say I've never been welcomed with friendly faces like I did here. The home is beautiful and elegant. Managers have been amazing and kept me upto date whilst I was joining them. Training has been in depth and knowledgeable. Highly recommended.

31 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Working at Furzefield manor has been an…

Working at Furzefield manor has been an incredibly rewarding experience from day one I have been welcomed into a culture that values collaboration, innovation and personal growth. I have achieved so very much since day one within oyster care, and continue to grow within the company

1 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing onboarding experience

Amazing onboarding experience, best I have experienced in the last few years in care. Kept me up to date. Great communication. Made so welcome when I started, everything was planned and ready. Induction programme was incredibly comprehensive. Definitely set up for success.

29 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely welcoming team

Lovely welcoming team! Excited to start. Induction process was very insightful and provided us all with a good understanding!

8 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company to work for

I have been in post as general manager now for 4 months and I can say with certainty I have never felt so supported. Tim, the CEO, has fantastic values which is cascaded down and ensured at every stage. The training and development for staff are fantastic and there are many support systems in place. I am very lucky to be working for such a good company and I am excited to be part of the Oyster journey.

7 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A+++++++++

A+++++++++

Work Experience Review – Potter House

During my time at Potter house, I had the privilege of working in a truly outstanding environment dedicated to the comfort, dignity, and wellbeing of its residents. From the moment I arrived, I was welcomed by a warm and professional team who were passionate about providing the highest standard of care.

The experience offered me valuable insight into the day-to-day operations of a care facility and the level of compassion, patience, and attention to detail required in such a setting.

The team always treated individuals with respect and kindness, creating a homely atmosphere that fostered trust and positivity.

This experience has deepened my admiration for the care profession and strengthened my desire to pursue a career in healthcare or social work. I’m incredibly grateful for the opportunity to learn from such an inspiring team, and I would highly recommend Potter house to anyone considering a similar placement.

7 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company to work for!

Wow what a fantastic place to work! The training has been incredible, and I feel so lucky to work in such a beautiful environment. You really feel that the company cares about its staff, right the way up the chain! 10/10 would recommend working for Oyster Care :)

7 de abril de 2025
Avaliação não solicitada

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