Had a few issues with my first order and also when came to ordering the advent calendar but after abit of back and fourth Gina the manager contacted me directly on the phone to resolve this I felt h... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Had a few issues with my first order and also when came to ordering the advent calendar but after abit of back and fourth Gina the manager contacted me directly on the phone to resolve this I felt h... Ver mais
A empresa respondeu
Amazing products and amazing value for money and I orderd two subscriptions instead of one and at 5.30am I emailed customer service and they sorted it out by 9am amazing 👏
A empresa respondeu
1st order and will not be ordering again! Mystery bundle free worth £30 when you spend money. I was sent a packet of refillable wipes which is in date for 1 month and a discontinued lip gloss. N... Ver mais
A empresa respondeu
Cheyanne was great, so helpful ! I understand that in this day and age of internet purchases things can be confusing however the customer service reps with PLouise are some of the most helpful when so... Ver mais
A empresa respondeu
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience over all, my 8 year old daughter had a fab time!!
I had a problem today with an unexpected customs charge..I contacted Jess in Customer Service..and what a Fantastic service I received..the problem was not that of plouise but customs but guess what?..they so kindly refunded me IMMEDIATELY the extra charge as just a kind gesture of goodwill.. won't get customer service and goodwill to their loyal customers like that from many companies..VERY IMPRESSED with this company..
Gloss in the garden experience was loads of fun for my 12 year old daughter and the assistant helping her was so friendly and engaging.
We travelled down today from Middlesbrough had a brilliant time emmy the host was brilliant nothing was to much trouble and very helpful
Been to p Louise in stock port today as part of my daughters birthday it’s amazing we travelled from Dublin we where greeted by gabby today at the host desk who helped us through all the process
Valentines treat for me and my girl, great service from Charlie, thank you
The customer service was excellent especially from Emmy, who treated us lovely!
Awful business never ordering again. didnt get whole order called girl said they had cctv of package being filled calling me a liar. £65 order only got £25. said they would send video as I have to now try and claim lost money from Royal mail instead. Haven't got video yet. Then asked her to delete my account and my details from their website and she said no they cannot do that. Do not order from them very terrible all round

Resposta da P Louise
Product sent was different to product advertised, sent various emails and facebook messages but never get a reply. Awful customer service

Resposta da P Louise
Amazing service maddie was lovely and seen us through the day . Only downfall was the signal in the building! Had the best time with my daughter for her birthday
The staff are so helpful and mad it such a nice experience for my two girls also the products and lay out of the place Is 10/10
My two girls had such an amazing experience they loved every minute and they’re so looking forward to seeing the Manchester Trafford Centre store when it opens
My daughter said she had the best day off her life
Great experience. Guy doing pass the parcel was great ! Such an enjoyable experience for the kids & adults, thank you x
I’ve never ordered from TT shop before but heard good stuff about this brand so gave it a go.
Ordered arrived in less than 24 hours! Box was beautiful and the items look great. Look forward to trying them.
Many thanks😊

Resposta da P Louise
Ho fatto un ordine il 31 dicembre. È passato più di un mese e non è arrivato. Ho provato a contattarli via mail ma non rispondono. Ho buttato 200 euro perché mi sembra veramente una truffa.
Nonostante abbiano mandato il tracciamento del pacco è fermo da un mese.

Resposta da P Louise
Christmas present for my 3 daughters, absolutely amazing will definitely be back. Staff are so friendly and the decor is stunning! #glossinthegarden
Brilliant experience with gloss in the garden

Resposta da P Louise
Very good experience loved every minute of it all staff are great

Resposta da P Louise
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