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Pacaso Avaliações 

198
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Complete Bait & Switch. I purchased a beautiful home based on the Home Share experience, only to find that the share part went completely out the window. Not only has the condition of the house a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Customer service has been extraordinary. I've felt like a VIP during my entire journey -- which started 2 years ago. Pacaso folks kept in touch, then proactively brought me a compelling opportunity.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is the future of second home ownership, and Pacaso makes it possible. We love Paris and have always wanted to own something there. However, it's very hard logistically and financially. Paris real... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Pacaso has a high quality bar. Our house has mostly Resotration Hardware furniture, and it has the feeling of a 5 star hotel. We love that our Pacaso is accessible for us, our families, parents an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Consultora de imóveis

Sobre Pacaso

Escrito pela empresa

Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.

Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.

Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.

With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.

For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.


Informações de contato

Promotion box for Pacaso

Own the way you live

Enjoy all the benefits of second home ownership for ⅛ the cost.

4,5

Excelente

O TrustScore é 4.5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(198)

21 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The Next Disruptor

My wife and I owned and rented a 2nd home for 15 years before we decided it’s too much hassle. We found ourselves spending more time repairing, cleaning, and restocking instead of enjoying our home.

When I came across the Pacaso listing for the share we ultimately purchased, I thought it was too good to be true. After going through the sales and purchase process I could only think how Pacaso is the next disruptor in real estate. Sorta like your first ride share experience when you get out and think, “wow, this is a game changer!”

Since purchasing our share early 2022, Pacaso has been everything we were hoping and more. Beautiful home (check), lower ownership costs (check), red carpet treatment (check), and no tools required!

Thanks, Pacaso!

30 de junho de 2023
Avaliação não solicitada
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Resposta da Pacaso

Hi Spencer, thank you for the review. The team is always here for you and we hope you enjoy your second home for many years to come!

Avaliado com 5 de um total de 5 estrelas

Top Notch Experience

My experience to date with Pacaso has been top notch. Their communication has been great. They have a real eye for detail and for making interactions with them special. It feels like a very personal connection!

4 de junho de 2023
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Resposta da Pacaso

Hi Lori, thank you for the review! We're glad you've had a great experience with our team.

Avaliado com 5 de um total de 5 estrelas

As a Pacaso homeowner

As a Pacaso homeowner, the experience has been fantastic. Purchase experience is seamless, and with their financing option, was totally hassle free. I’ve owned for nearly two years and we’ve always been pleased with our ability to get access the the house, as well as the condition of the property when we arrive. All in all, it’s been a very positive experience. Would highly recommend it!

28 de maio de 2023
Avaliação não solicitada
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Resposta da Pacaso

Hi Mat! Thank you for the great review! We're so glad you're enjoying your second home.

Avaliado com 5 de um total de 5 estrelas

Such helpful and professional people

Such helpful and professional people. Very personable. Made for a great experience in evaluating and choosing a 2nd home for great family vacations!

6 de maio de 2023
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Resposta da Pacaso

Hi Joe, Thank you for the review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!

Avaliado com 4 de um total de 5 estrelas

Very Good Process (w/ some suggested tweaks)

Overall, I would rate the buying experience as Very Good - just a slight notch below excellent. I have not stayed at the property yet, so I can't comment on full owner experience at this time. I thought that the primary interfaces (sales agent, home manager, finance lead) were very professional, straight forward, and responsive. I had a buyer's agent and attorney working with me on the deal, and all three of us felt the Pacaso team was great to work with.

There was one area where I felt there could be some space for improvement. Although the team seemed to be well intentioned, I thought it was a little more challenging to get property details / financials during Due Diligence period than it could be. I would've expected that some of the questions (e.g., balance sheet, details on the budget assumptions, documented list of property improvements made by Pacaso) would have already been prepared and packaged for buyer visibility. It seemed that some of this material was only pulled together and available because I asked for it. They were NOT being secretive, it just took a bit to get the info and it wasn't always packaged in easy to digest formats. I'd just be surprised if these are not common info requests from buyers.

Overall, I am very pleased and look forward to staying at the property. From what I can tell, the app and booking technology / process seems to be efficient and fair.

28 de abril de 2023
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Resposta da Pacaso

Hi Bruce, thank you for your review. While we're glad to read that you had great interactions with our team, we're sorry that some areas weren't as smooth as they could have been. Thanks again for the valuable feedback and reach out if you ever need anything - the team is always here for you. We're excited for you to start enjoying your new second home!

Avaliado com 5 de um total de 5 estrelas

Pacaso staff were all friendly

Pacaso staff were all friendly, transparent and accommodating. A special touch was helping us by providing a portable crib and being willing to set up gates before our visit to keep our grandchild from falling.

14 de abril de 2023
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Resposta da Pacaso

Hi Penny, thank you for your review. We love sharing these comments with the Crew. The team is always here for you and we hope you enjoy your second home for many years to come!

Avaliado com 5 de um total de 5 estrelas

Property exceeded my expectations and…

Property exceeded my expectations and the service was outstanding.

11 de abril de 2023
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Resposta da Pacaso

Hi Tim - thank you for the kind review. We hope you enjoy your Pacaso for many years to come. The team is always here for you!

Avaliado com 5 de um total de 5 estrelas

Our orientation to our Pacaso home

Our "onboarding" session and actual onsite house orientation was very informative and thorough, and all the staff were very friendly, supportive, and happy to answer all our questions.

14 de abril de 2023
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Resposta da Pacaso

Hi Leo - thank you for the great review and thrilled to read about your onboarding experience. May you enjoy your new home for many years to come - the team are always here for you!

Avaliado com 5 de um total de 5 estrelas

Very professional employees

Very professional employees. Made the entire experience enjoyable

1 de abril de 2023
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Resposta da Pacaso

Hi Gail, Thank you for the review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!

Avaliado com 5 de um total de 5 estrelas

The team works well together and makes…

The team works well together and makes it a pleasant experience doing business.

8 de abril de 2023
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Resposta da Pacaso

Hi Mark, Thanks for the great review! Enjoy spending time in your new home, and don't hesitate to reach out if we can be of service!

Avaliado com 1 de um total de 5 estrelas

so far awful

so far, just awful. the booking system is an absolute disaster with no ability to get the 44 days a year I was promised. It’s confusing and clunky. Why can we only get mid week dates? Why am I only entitled to the dates that my seller had booked? no on ever explained use prior. Obviously more homeowners getting more than 44 days a year. They game the system, book 6 days, and stay the 1 extra. No summer dates. We still have gotten our locker. This time house was a mess and then no hot water. Worse yet, impossible to speak with anyone on the team other than the house rep who seems to change monthly. Just a very disappointing experience for everyone and I want out. Would not recommend to anyone - be very careful with this.

30 de março de 2023
Avaliação não solicitada
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Resposta da Pacaso

Hi Brian - Thanks for letting us know about your experience. We appreciate your feedback. We care deeply about creating a positive owner experience, and a member our management team will be reaching out shortly to follow up.

Avaliado com 5 de um total de 5 estrelas

The team at Pacaso provided us a professional, fast and financially viable way to open a second home

The team at Pacaso provided us a professional, fast and financially viable way to own not just any second home, but an absolute diamond!! Combine that with an app to book, a home manager to handle things when they come up… lovely.

13 de março de 2023
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Resposta da Pacaso

Hi Amy! Thank you for the great review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!

Avaliado com 5 de um total de 5 estrelas

I bought one share in a home about 6…

I bought one share in a home about 6 months ago. So far I've loved the home and the process was easy. The house is perfectly clean each time we've used it, and we've been able to find a reasonable number of dates for a 1/8 share. If you are an extremely busy professional who wants the fun part of having a vacation home without dealing with the hassles and you have money to spare, this is a good option. I would not consider this an investment to make money though. It's a luxury pure and simple. My only complaints are pretty minor and would not prevent me from buying again. One is that the home manager had agreed to come meet us during our first stay but flaked. Second, Pacaso has moved the cleaning services in-house versus outsourcing to 3rd parties. Corporations being Corporations, my concern is that we may see some rather steep price increases relating to cleaning fees and home management.

24 de outubro de 2022
Avaliação não solicitada
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Resposta da Pacaso

Hi Troy, Thank you for providing your feedback. We're glad to hear that you've been enjoying your home and we've noted your concerns. Our management team has been made aware and will be reaching out to you. Again, thank you for your feedback, the team is always here for you.

Avaliado com 5 de um total de 5 estrelas

Everyone I have dealt with at Pacaso…

Everyone I have dealt with at Pacaso have been extremely helpful and any question or concern I had they answered with knowledge and honesty.

20 de fevereiro de 2023
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Resposta da Pacaso

Hi Robert, Thanks for the great review! The team is always here for you and we hope you enjoy your second home for many years to come!

Avaliado com 5 de um total de 5 estrelas

So far, so good!

We are new owners enjoying our first stay in our Pacaso house on Hilton Head. The house is fabulous and Hilton Head is fabulous. Our experience with Pacaso so far has been very impressive. Everyone we have dealt with (sales, house manager, admin, the CEO) has been extremely helpful and professional. The documents were reasonable. I sent the insurance coverage info to my broker and he said it was all good. The furnishings in the house (pots, pans, throw blankets, soap dispensers, grill tools, whatever you can think of) is extremely high quality and well thought-out. So far, a very impressive experience. Now, the house itself is practically brand new, and we are only the 3rd owners to buy a share, So the house has not yet seen heavy duty use. The real test will be if they are able to keep it pristine after a couple of years of wear and tear. Stay tuned for that evaluation sometime in the future. But so far, so good!

17 de fevereiro de 2023
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Resposta da Pacaso

Hi! Thank you for the great review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!

Avaliado com 5 de um total de 5 estrelas

All Pacaso individuals have been very…

All Pacaso individuals have been very personal…great experience

31 de janeiro de 2023
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Resposta da Pacaso

Hi SJR, Thanks for the great review! Enjoy spending time in your new home, and don't hesitate to reach out if we can be of service!

Avaliado com 5 de um total de 5 estrelas

Great communication.

23 de janeiro de 2023
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Resposta da Pacaso

Hi Nicolo, Thanks for your kind review! We're excited for you to start enjoying your new second home! Reach out if you ever need anything -- the team is always here for you.

Avaliado com 5 de um total de 5 estrelas

Everyone at Pacaso has been extremely…

Everyone at Pacaso has been extremely helpful, professional, and responsive. They made buying a fabulous second home easy and affordable! We have been impressed!

4 de fevereiro de 2023
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Resposta da Pacaso

Hi Elizabeth, Thank you for the review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!

Avaliado com 5 de um total de 5 estrelas

Great partnership

The intro calls have been super pleasant. The Welcome Team has been super helpful so far

18 de janeiro de 2023
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Resposta da Pacaso

Hi Don, Thanks for the review! We really appreciate it, and the team is always here for you.

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