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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Ik kreeg duidelijk bericht wanneer die zou worden bezorgd maar ik was niet thuis, maar toen ik aankwam bij me appartement lag het paket rustig in de hal op mij aan het wachten op de grond. Terwijl hij... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Snelle en vriendelijke bezorger. Nog eens duurzaam op de fiets. Enige is wel dat de tijdsindicatie van bezorging heel breed is, handiger zou zijn in realtime volgen of een betere indicatie van ochte... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Ik kreeg keurig bericht via de mail wanneer het pakketje bezorgd zou worden met de mogelijkheid een andere datum te kiezen , wat ik ook gedaan heb. Pakket kwam op aan gegeven dag en tijdstip,dat was p... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Vandaag zou mijn pakket volgens de mail en track and trace bezorgd zijn en nergens een pakketje te vinden. Buren gevraagd, om het huis gezocht en in de brievenbus past het niet en dus raadsel waar mij... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de logística

Escrito pela empresa

We ship parcels extremely fast and sustainable to your front-door! We aim to make your delivery experience amazing and make you smile with every parcel we deliver.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

package left unannounced in porch

the doorbell rings, whereupon my package is simply left in the porch downstairs. this is then within reach of everyone who walks through the porch. if you ring the bell, at least tell me that I have to come down 4 floors myself to pick up my package. I don't think this is nice. 1. paid articles are there. 2. my personal details visible to everyone

17 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi! We are sorry to hear this! This is not supposed to happen. Can you share which parcel this was about via support@packaly.com?

Avaliado com 5 de um total de 5 estrelas

Always friendly

Always friendly

16 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Thanks Anke! Nice for sharing. Enjoy your parcel.📦

Avaliado com 1 de um total de 5 estrelas

First it was supposed to arrive…

First it was supposed to arrive Saturday and i really needed the items for sunday however i got an email saying i wasn’t home but i was and today monday he left the packages OUTSIDE the building so anyone that walked passed could have stolen it. I sent my husband downstairs after i got email saying it has been delivered. again he had not rang the bell!! PAC8EC4JX7

16 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Dilaz, Thank you for your feedback. Please note that this is not how our couriers should be delivering packages and we are so sorry that you have had this experience. I'll address this with our delivery manager to avoid this in the future.

Avaliado com 2 de um total de 5 estrelas

Left package un-attended at the front…

Left package un-attended at the front door, luckily it was still there when we arrived. Bad service!

12 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Natalia we are sorry to hear this! This is not supposed to happen. Can you please share which parcel this was about via support@packaly.com? Thanks a lot.

Avaliado com 1 de um total de 5 estrelas

Nothing delivered

I didn’t receive my package while I got a mail that it was delivered at my home. I wasn’t home, the delivery service didn’t gave me a note at the mailbox or email. I can’t find my package and I still don’t know where it is….

16 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Janneke, The driver made an error in the system and we didn't deliver your parcel yet. Apologies for the confusion. The driver has confirmed that your parcel is currently on its way. As we informed you earlier this morning. If you have any further questions, please don’t hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

Canceled twice and then chose another address

They canceled my delivery twice because ‘my address doesn’t exist’. Later I received an email the package is delivered (I was home all day and no one rang the door). Turns out… somehow they went to MY OLD ADDRESS WHERE I DON’T LIVE ANYMORE!! The new address is on the sending label! This is a whole new level of stupidity.

14 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Roos, we are sorry to hear this, we have asked for more information as we would like to see how we got a different adres in our system

Avaliado com 5 de um total de 5 estrelas

Excelent service!!

Excelent service!!! Exactly what i told and how they leave my packacing just perfect!!!

14 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

So happy to hear this Egle! Enjoy!

Avaliado com 5 de um total de 5 estrelas

Prima bezorging

Prima bezorging! Pakket lag exact op de plek die ik had omschreven!

14 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Fijn om te horen Jeroen! Geniet van het pakketje!

Avaliado com 1 de um total de 5 estrelas

Waardeloze bezorging er word aangebeld

Waardeloze bezorging er word aangebeld.
Het word niet eens naar boven gebracht.
Ik sta uren boven te wachten bij de deur.
Volgens loop in naar binnen om in de camera te kijken of de bezorger daar nog staat of het busje. Zie ik dat ze weg zijn.
Ik naar benden met een baby en een kind. Om het pakketje beneden te pakken
Kon me kinderen ook niet even snel boven laten om het te pakketje te pakken.
Waardeloze bezorging.

13 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

HI Ikram,

We hebben voor meer informatie gevraagd, we kijken hier graag verder naar wat hier gebeurd is!

Avaliado com 5 de um total de 5 estrelas

I love bike delivery

I really love that the delivery was by bike :) and on time.

13 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Glad to hear that Janne, thank you for sharing!

Avaliado com 1 de um total de 5 estrelas

Left package un-attended at the back…

Left package un-attended at the back door, even though I was at home. The delivery person didn’t bother going around to the front door to ring the doorbell. And they also didn’t “leave it with the neighbors” like it said in the e-mail. Horrible service.

14 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Myrddin, we are so sorry to hear this, we have requested more information so we can further pick up this feedback!

Avaliado com 4 de um total de 5 estrelas

Package came on time but was ripped and…

Package came on time but was ripped and open. Nothing missing though.

13 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi there! Glad to hear that it was on time, we have asked for more information so we can see why it was received opened!

Avaliado com 5 de um total de 5 estrelas

Fijne ervaring

Fijne ervaring, goede track en trace en zooo blij dat pakketje tot aan de voordeur op de verdieping is bezorgd! Door een aardige bezorger ook nog!
Met andere pakket diensten gebeurt het laatste nauwelijks meer!

13 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Super fijn om te horen Gerda! Bedankt voor het delen en geniet van je pakketje!

Avaliado com 1 de um total de 5 estrelas

Een mail ontvangen dat pakket is bezorgd! Echter….. niets ontvangen!

Een mail ontvangen dat pakket is bezorgd!
Echter…. Niets ontvangen!

12 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Connie, wat vervelend! Had je in je brievenbus gekeken? Kun je via support@packaly.com contact met ons opnemen. We ontvangen graag het PAC order nummer, zodat wij kunnen achterhalen waar het pakket is bezorgd. Alvast bedankt.

Avaliado com 1 de um total de 5 estrelas

Misselijk dit

Misselijk dit, heel misselijk! Hele dag thuis met meerdere personen om uiteindelijk een mailtje te ontvangen met 'we hebben je gemist, we proberen het morgen weer.'
De volgende dag na 20u een mail ' pakketje bezorgd '.
Ik heb helemaal NIKS ontvangen. NIKS in de brievenbus. DHL bezorgt keurig volgens afspraak. Packycrap stelletje cowboys. Ik wist aan mn voelwater dat dit scenario zich zoi ontvouwen. Bah!

12 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi! Het spijt ons om te horen dat het lijkt alsof het niet helemaal goed is gegaan met de bezorging.
Had je toevallig gekeken in de brievenbus? Het kan zijn dat het daar bezorgd is.

Mocht het pakket niet in de brievenbus liggen, wil je dan contact met het Support team opnemen, via Support@packaly.com, zodat wij direct een onderzoek kunnen starten en de bezorger kunnen vragen waar het pakket is bezorgd.
Alvast bedankt!

Avaliado com 2 de um total de 5 estrelas

First they promised me the package…

First they promised me the package would be delivered on Monday, but they left my package at the depot, then they said next workday but no sign of a package. Wednesday they again promised my package would be delivered between 09:30-11:30PM (way too late) and then at 10PM they said they were not gonna make it. It's now Thursday and I finally got my package

12 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Annemarie, 😣 So sorry about the delays here with your delivery. We hope that this wasn't too much of an inconvenience for you. Please feel free to contact our team if you wish to discuss the delay further.

Avaliado com 1 de um total de 5 estrelas

Worst delivery service ever

Worst delivery service ever. First time I ordered my package was immediately returned after 1 attempt. Second time it says it was delivered to my address. No package in sight and also not with the neighbors. You can never edit or add anything, no pick up point. Very very very bad.

12 de setembro de 2024
Avaliação não solicitada
logotipo da Packaly

Resposta da Packaly

Hi Roosmarijn, we are so sorry to hear this! We’ve requested more information and are looking into what happened to locate your parcel as soon as possible. Please contact our support team, so they help you further. (support@packaly.com)

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