870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Ver mais
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Veja o que dizem as avaliações
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Ver mais
A empresa respondeu
I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Ver... Ver mais
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust. Alas, despite having had very limited use, the locking mechanism on both has come apart -... Ver mais
Detalhes da empresa
Escrito pela empresa
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Informações de contato
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Reino Unido
- support@packeddirect.com
- packeddirect.com
4,1
Muito Bom
634 avaliações
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good price for a great product
24 de janeiro de 2024
Delivered quickly and unit is good…
Delivered quickly and unit is good value for money. Took longer to assemble than I was led to believe.
23 de janeiro de 2024
Product delivered efficiently and on time.time
Kept informed of progress up to delivery.
Efficient service
20 de janeiro de 2024
Excellent product with fantastic service
20 de janeiro de 2024
Very helpful
Very helpful, drivers were great and we're happy to put the product I brought exactly where I needed it to be.
19 de janeiro de 2024
Arrived on time and looks great.
26 de dezembro de 2023
Missing screws …
I ordered a storage unit for the garden. It turned up missing a lit of the screws. Unfortunately, we had started to put it together, so our living room was taken over by it.
There was no way of calling them, so we had to communicate online, this took extra time. They promised to send the screws, 3 days later, we received one of each of the types, not the 29 that were missing. So after 1 week, we received the correct amount.
2 de janeiro de 2024
Avaliação não solicitada
Resposta da Packed Direct
Dear Dorte
We hope this message finds you well. First and foremost, we want to express our sincere apologies for the inconvenience and frustration caused by the missing screws in your recent order of the garden storage unit. We understand the frustration of having to deal with assembly challenges, especially when essential components are missing.
We deeply regret that our initial response and the subsequent shipment of the correct screws did not meet your expectations in a timely manner. We understand the impact this situation had on your living space and the extra time it took to communicate and rectify the issue online. We genuinely appreciate your patience and understanding throughout this process.
We also want to acknowledge that we offered you a discount code as a gesture of goodwill for the inconvenience caused. We understand that you found the discount code unsatisfactory, and we want to express our sincere apologies for any disappointment this may have caused.
Customer satisfaction is our top priority, and we take your feedback seriously. We have taken steps to improve our internal processes to prevent such occurrences in the future. Your experience has been a valuable lesson for us, and we are committed to providing better service moving forward.
Once again, we apologise for any inconvenience you experienced and appreciate your understanding. If there's anything else we can do to make things right or if you have any further concerns, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards
Packed Direct.
Granddaughter picked computer desk
Granddaughter picked computer desk, ordered , delivered and built all within 3 days during Xmas . Great product and idiot proof to build.
25 de dezembro de 2023
Fast delivery and excellent service
Fast delivery and excellent service. Product is really nice too, my son is over the moon!
22 de dezembro de 2023
Got delivered in time for christmas
Got delivered in time for christmas
Trolley looks good was a perfect gift
20 de dezembro de 2023
Ordering easy delivery on time perfect
Ordering easy delivery on time perfect, just what you want
19 de dezembro de 2023
Easy ordering
Easy ordering. Very good and competitive pricing. Quick delivery. Very happy with my new Xmas tree
17 de novembro de 2023
An excellent experience all round
An excellent experience all round. A great product for my 96 year old mother - a four wheeled shopping trolley. Ordered one day, came the next. Fabulous! Thank you.
1 de novembro de 2023
Easy to order and arrived promptly.
2 de novembro de 2023
Got what I ordered next day Christmas…
Got what I ordered next day Christmas tree wenybup on 14th November great value for money
1 de novembro de 2023
Ordered Christmas 🎄
Ordered Christmas 🎄
Good price and excellent delivery service.
Would order from them again
29 de outubro de 2023
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