Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is my 2nd purchase from them and God the package came in pretty mint condition! and It took very fast to ship the parcel! Love you Pack turtle from the Philippines!

Avaliado com 3 de um total de 5 estrelas

The FJ40 diecast vehicle was new in package as described. The specific color wasn't given and I was only interested in Capri Blue (light blue w/ white roof and silver bumper). On my monitor it looked... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered the Hot Wheels City Expansion Track Pack and it was shipped the same day. Very carefully packaged and in perfect, new condition. This item is frequently sold out at Target and Amazon and Pack... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchase, payment, delivery - everything went smoothly from A to Z. The action figure was so well packaged that it arrived in perfect condition. In addition, the contact with Pack Turtle was very frie... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Colecionáveis

Escrito pela empresa

Selling everything fun and collectible. Toys, action figures, collectibles, games, t-shirts, pet toys and more!


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good deal

Good deal! Packaging was awesome 👌 shipping was right on time! Thanks

21 de novembro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you for the great review! We're glad to hear you were happy with the packaging and quick shipping. Thanks again for supporting us at Pack Turtle, and we hope you enjoy your purchase. We look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

Timely responses

Timely responses and great customer service. Received my package way sooner than expected.

15 de novembro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you for the wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that your package arrived earlier than expected. We’re grateful to have you as a customer and can't wait to assist you again!

Avaliado com 5 de um total de 5 estrelas

Great and easy site

Great and easy site. Great updates through email.

12 de novembro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you for the fantastic review! We're so happy you had a great experience with our site and enjoyed the email updates. We appreciate your support! If you need anything, feel free to reach out. We look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

I love your site.

I love your site.
Everything always arrives well packed and intact.

29 de outubro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you for your kind review! We're so glad to hear that you’re happy with our site and that your orders always arrive well-packed and in great condition. We strive to provide excellent service, and your feedback means a lot to us. We truly appreciate your support and look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

Great communication and packaging

Great communication and packaging. I appreciate you!

29 de outubro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you so much, Sandra! I'm so happy to hear you were pleased with the communication and packaging. It's amazing customers like you that make what we do so rewarding. I hope you enjoy your action figures, and I look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

Great service and communication

Great service and communication

29 de outubro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you for your positive review! We aim to provide the best experience, and we're happy we could meet your expectations. Looking forward to your next visit!

Avaliado com 5 de um total de 5 estrelas

Great experience

I ordered the premium finish ss03 megatron and loved it. Packaging was amazing and so was the figure. Pricing was the best I could find as well. 5/5 would recommend

25 de outubro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you for the awesome review! We're so happy to hear you loved the Premium Finish SS03 Megatron Figure and that both the packaging and pricing exceeded your expectations. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Thanks for choosing Pack Turtle!

Avaliado com 5 de um total de 5 estrelas

Shipping was fast and the product was…

Shipping was fast and the product was delivered not damaged. Thank you so much! Will be making another purchase soon!

25 de outubro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you, Alysia, for your review! We're pleased to hear your order arrived quickly and without any issues. We truly appreciate your support and look forward to your return. Feel free to reach out with any questions.

Avaliado com 5 de um total de 5 estrelas

Very nice

Very good experience

22 de outubro de 2024
logotipo da Pack Turtle

Resposta de Pack Turtle

Thank you so much for your kind review, Shihab! We truly appreciate having you as a customer and look forward to welcoming you back soon. If you need anything at all, don’t hesitate to reach out. Thanks again!
Cheryl

Avaliado com 1 de um total de 5 estrelas

I paid extra for fast shipping and did not get fast shipping.

I paid extra for fast shipping. I didn't receive it any earlier than normal so I asked for the fast shipping fee back of $10.23 .This company didn't even ship my package until late the next day then wanted to blame it on the hurricanes. Now they are ignoring me and blocked me from their website. I don't recommend. Horrible service. My item was late. When you said Thursday or Friday and it showed up Saturday. What is that called? I paid 10.23$ for 2-4 day shipping. I received it in 5. Can you do the math? They also blocked me from their website and refuse to reply to me on email but can reply to my review. It's $10.23 if a company is this greedy over that then they need to shut the doors. Amazon and eBay have all the figures they have with a better price and now that I've experienced them the same shipping date. Also the box to the figure was damaged. And my figure was opened and taken out of the box. Horrible service. Scam artists

7 de outubro de 2024
Avaliação não solicitada
logotipo da Pack Turtle

Resposta de Pack Turtle

As explained in our shipping policy, orders placed after 11:00 AM are shipped the next day. Your order was placed after 11:00 AM on Monday, and it was shipped at 2:20 PM on Tuesday. You received your order on Saturday, 4 days after shipment. This is within the estimated USPS Priority Mail delivery estimate of 2-4 days. Despite the weather delays in your area due to Hurricane Helene, your order still arrived on time. Even though your order was delivered within the estimated time frame, you insisted on a refund of your shipping costs. We offered a full refund for your order upon return of the product, which you declined. Demanding a shipping refund when your order was not late is considered an attempt at fraud. We have a zero-tolerance policy against fraud and also harassment.

Avaliado com 5 de um total de 5 estrelas

Just ordered 80 hot wheel cars for my…

Just ordered 80 hot wheel cars for my business and Pack Turtle did great! Amazing prices, better than everything arose online. They Also shipped out very fast and got here way faster than expected with great packing quality and not missing any cars! Thank you pack turtle team!!

20 de novembro de 2023
Avaliação não solicitada
logotipo da Pack Turtle

Resposta de Pack Turtle

Hi Zachary,
Thank you for your Trustpilot review and for taking the time to share your amazing experience with others! We understand the importance of quick delivery, and are proud to offer fast, reliable shipping. Hope to see you again soon and Happy Holidays! Cheryl

Avaliado com 5 de um total de 5 estrelas

Stood by their product, overall very positive experience

Ordered a D&D Black Dragon Trophy Plaque (originally made by WizKids, a WOTC subsidiary) from PackTurtle and the order shipped quickly and was incredibly well-packaged.

When it arrived I had some questions about the paint job on the model not matching the promo images from WizKids (the dragon heads do not have the green overtone shown in WizKids' promo images) and reached out to PackTurtle to ask about it. Despite PackTurtle only being a reseller and not manufacturing original item, Cheryl sent photos of each of the Black Dragon Trophy Plaques they had in inventory and offered to either do an exchange for any of the heads in their inventory or a refund if I was unhappy with the paint job on the trophy I had received.

After looking at each of the items in inventory I could tell it was a quality control issue on WOTC's end and not an issue with the specific item sent by PackTurtle so I kept the one I had, but PackTurtle's willingness to back the quality of their products, even when they weren't the original manufacturer, is something I don't usually see with resellers.

Additionally, Cheryl was incredibly polite and helpful throughout the entire process. I wouldn't hesitate to shop from them again in the future and highly recommend them as an online merchant.

18 de outubro de 2022
Avaliação não solicitada
logotipo da Pack Turtle

Resposta de Pack Turtle

Hi Corwin,
Thank you so much for the thorough Trustpilot review! It is important to us to receive positive feedback through reviews like this. It was such a pleasure helping you and I am looking forward to seeing you again soon. Let us know if there is anything you may need. Thanks again, Corwin and have an amazing week!
Cheryl

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais