I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and w... Ver mais

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Veja o que dizem as avaliações
Order arrived very quickly! The tan is a lovely natural colour, so easy to apply and non streaky. Can be built up over a few days into a deeper tan…it is lovely.
I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x
A empresa respondeu
Hat leider bei mir keine große Begeisterung hervorgerufen. Sowohl phytofill serum als auch das Rosenöl Gesichtsöl. Das Öl hat einen gewöhnungsbedürftigen Geruch, der mich an modrige heuballen eri... Ver mais
A empresa respondeu
Detalhes da empresa
- Clínica de Dermatologia
- Fornecedor de Produtos de Beleza
- Fábrica de Cosméticos
- Loja de Cosméticos
- Centro de Saúde e Beleza
Sobre Pai Skincare
Escrito pela empresa
Pai proudly formulates (and manufactures) all products in a dedicated West London lab - where the natural magic happens. Every product is independently tested for 96 hours - four times longer than the industry standard for safe, long-term use.
Informações de contato
Reino Unido
- support@paiskincare.com
- paiskincare.com
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and warm and they gave me a refund for the product. They’re such a brilliant company, not just for their incredible products but also because of the team themselves.
Only been using the product (Feather…
Only been using the product (Feather Canyon) a couple of days but I love it, its already healed my sore dry eye lids and the packaging is lovely. Its a pleasure to use. If I could afford it I would buy the whole range :)
Order arrived very quickly
Order arrived very quickly! The tan is a lovely natural colour, so easy to apply and non streaky. Can be built up over a few days into a deeper tan…it is lovely.
Pode usar a ajuda de IA para as respostasVer mais
I got my first pai product in a gift…
I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x

Resposta da Pai Skincare
Decepcionada por error no resuelto
Ha habido un error con la direccion de envío, no por mí parte, me he dado cuenta enseguida y he pedido el cambio de dirección pero no ha sido capaces de hacerlo. Incompetencia total. Muy decepcionada
Sensitive Skin 🌟🌟🌟🌟🌟
I've always had slightly sensitive skin but shortly after turning 40 it turned really sensitive! I tried multiple skin care ranges and I had a reaction to all of them.
I came across Pai from an advert on Facebook and after filling in a help form with a picture of my poor red reactive face I received a reply from Katya and a plan to try and sort my face out.
Its been 3 months now and my face is finally happy again...no more redness or reaction. The products are not greasy and thankfully do not make my face break out.
I have found Pai to be great from a customer service point of view as well they have always been quick in replying to emails and when I had an issue with a pump on a product a replacement was sent out immediately.
Only a couple of niggles is that the moisturiser is in a lovely bottle however it is a plastic bag in the bottle which isn't ideal. The products are expensive and there always seems to be an offer on for a free product over a certain spend amount...it would be great if they just lowered the prices a bit instead of the free product offer that you might not even use.
Anyway these are minor points and I'm just grateful to have a skin care routine that my face is happy with.
Thanks Pai 😍

Resposta da Pai Skincare
Speedy service
I bought Rosehip oil and it arrived the next day - speedy service!

Resposta da Pai Skincare
One star is far too high
One star is far too high, I’d like to give them a minus. Purchased a cream from Pai because they claim their products are for sensitive skin and they’re supposedly “there for you” if you need help. I had a very severe reaction to the cream in question and weeks later my skin is still not healed. I contacted Pai immediately, explained everything and sent photos. They asked me to return the product to them to investigate it and said they would give me a refund. Over two weeks later and I had heard nothing from them. I contacted them and after sending them the tracking number for the return, again, they refunded me. No mention of my reaction, no explanation as to any testing of the cream I’d returned, was there a mistake in the formula? Who knows, I doubt they’ll contact me ever again, they simply do not care. Disgusting.

Resposta da Pai Skincare
Fast delivery!
Ordered products the evening before and they arrived by the next afternoon which I was not expecting! No issues with any of the products contrary to other reviews.

Resposta da Pai Skincare
Las promociones DESCUENTOS NO SE APLICAN
Cuando te suscribes supuestamente te dan un código de descuento del 15%. Pues no funciona, pero los correos bien que llegan. Por otro lado te ofrecen 3x2 boosters, pues cuando los pones en el carrito tampoco se aplica la promoción. Me parece una estafa rastrera y que desprestigia a la marca.

Resposta da Pai Skincare
Shower care
Purchased the new body wash and in shower moisturiser. It’s okay-nothing wrong with it but just underwhelmed really. Fragrance is ever so slight but I didn’t find it pleasant. The new in shower moisturiser didn’t feel to do anything really. Slightly disappointed.

Resposta da Pai Skincare
Worst packaging ever - lost two fingernails!
Ordered the Instant Kalmer Serum and the Rosehip Facial Oil for my sensitive, rosacea-prone skin. The facial oil seems very good, and I think the serum will work for me too, but I have a big moan - the impossible, terrible packaging! Unlike every other skincare product I've ever tried, Pai packs its products in horrible, thick, coarse cardboard that is just like the stuff that huge Amazon boxes use. Not only is the cardboard very offputting, because it's not exactly the texture I'm hoping to achieve, it's also packaged in a counter-intuitive manner. Instead of easy openings at the top and bottom of the carton, Pai packages open at the side, and you have to prize open the thick cardboard and manoeuvre the lotion out sideways, which is a real nuisance. I lost fifteen minutes and two fingernails doing this! Unless the serum turns out to be a miracle worker I shall not reorder, as I don't fancy the hassle of opening the package. Why can't they use thin, card containers with sensible top and bottom openings, like everyone else? What are trying to achieve with their nasty, frustrating cardboard puzzles? Beats me.

Resposta da Pai Skincare
A lovely lightweight sunscream for my…
A lovely lightweight sunscream for my face that doesn't make my face look white and pasty. Thank you Pai x
Durchschnittlich
Hat leider bei mir keine große Begeisterung hervorgerufen.
Sowohl phytofill serum als auch das Rosenöl Gesichtsöl. Das Öl hat einen gewöhnungsbedürftigen Geruch, der mich an modrige heuballen erinnert.
Beides lässt sich gut auftragen und zieht auch gut ein. Hautverbesserung könnte ich nicht erkennen.

Resposta da Pai Skincare
Great Customer Service
They offer an over the phone consultant who listens to your skin concerns/issues and helps you to find what products will help with no pressure to buy any or all of it. They actually listen to you. And everything I have ordered has worked well with my sensitive skin. It is pricey but does last a long time and I feel it's worth it. I honestly can't remember when my first order or my consult was, so I put May 1st. I've ordered a few times with them, the latest being through their Amazon store.
Long delivery
I really do like Pai skincare products especially the featherweight eye-cream. The only problem is the delivery - Pai really needs to choose a different courier service. Once it was delivered to a random shop instead of my home address and all the other times I have ordered it’s taken almost 14 days to receive the products. This is too long in my opinion, especially when you’re delivering within Europe.
Terrible delivery
Im a fan of Pais products but the delivery is really bad. My first order never arrived. I orderd again and it again didnt arrive. I found out it was dropped at Some random store. Had to drive 30 minutes to find it there. Not worth the hassle.
Received a bloody pad instead of product
Instead of a sample of sunscreen, a sampler gave me a bloody tissue/pad packed inside the sunscreen pack. Once I sent a friendly email to their customer service notifying them about the error, they offered no replacement for the sample or any other compensation for the rather traumatising experience with their products. Would definitely not buy!
Excellent all round service
Excellent all round service. Ordered a whole skincare routine for day and night. Items were shipped FAST! And arrived perfectly packed. A few comments said about the plastic bag being inside the bottle? This is for easier recycling and you still get the amount per gram you paid for even if you think the bottle is a bit big. Too early to comment on how good the products are for my skin but just for the shopping experience alone it gets 5 stars. If a product doesn't suit me doesn't mean there's an issue. The products have a light/no smell and have loads of excellent ingredients in so I am really happy. Can't wait to see how it goes over the next few weeks/months.
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