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Pai Skincare Avaliações 41

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Order arrived very quickly! The tan is a lovely natural colour, so easy to apply and non streaky. Can be built up over a few days into a deeper tan…it is lovely.

Avaliado com 5 de um total de 5 estrelas

I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Hat leider bei mir keine große Begeisterung hervorgerufen. Sowohl phytofill serum als auch das Rosenöl Gesichtsöl. Das Öl hat einen gewöhnungsbedürftigen Geruch, der mich an modrige heuballen eri... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Clínica de Dermatologia
  2. Fornecedor de Produtos de Beleza
  3. Fábrica de Cosméticos
  4. Loja de Cosméticos
  5. Centro de Saúde e Beleza

Sobre Pai Skincare

Escrito pela empresa

Pai redefines what natural skincare can do. Through pioneering green chemistry, Pai transforms high-performing natural ingredients into clinically proven formulas that deliver powerful results while working in harmony with sensitive skin. Proving nature can outperform the synthetic standard.

Pai proudly formulates (and manufactures) all products in a dedicated West London lab - where the natural magic happens. Every product is independently tested for 96 hours - four times longer than the industry standard for safe, long-term use.

Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and warm and they gave me a refund for the product. They’re such a brilliant company, not just for their incredible products but also because of the team themselves.

19 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Only been using the product (Feather…

Only been using the product (Feather Canyon) a couple of days but I love it, its already healed my sore dry eye lids and the packaging is lovely. Its a pleasure to use. If I could afford it I would buy the whole range :)

19 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

I got my first pai product in a gift…

I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x

9 de maio de 2026
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Hi Wendie,

We're so happy to hear that you're hooked on our products! It's wonderful to know our range is making your sensitive, dry skin feel fabulous. Thank you for recommending us!

Best Wishes,
Pai Skincare

Avaliado com 1 de um total de 5 estrelas

Decepcionada por error no resuelto

Ha habido un error con la direccion de envío, no por mí parte, me he dado cuenta enseguida y he pedido el cambio de dirección pero no ha sido capaces de hacerlo. Incompetencia total. Muy decepcionada

26 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sensitive Skin 🌟🌟🌟🌟🌟

I've always had slightly sensitive skin but shortly after turning 40 it turned really sensitive! I tried multiple skin care ranges and I had a reaction to all of them.

I came across Pai from an advert on Facebook and after filling in a help form with a picture of my poor red reactive face I received a reply from Katya and a plan to try and sort my face out.

Its been 3 months now and my face is finally happy again...no more redness or reaction. The products are not greasy and thankfully do not make my face break out.

I have found Pai to be great from a customer service point of view as well they have always been quick in replying to emails and when I had an issue with a pump on a product a replacement was sent out immediately.

Only a couple of niggles is that the moisturiser is in a lovely bottle however it is a plastic bag in the bottle which isn't ideal. The products are expensive and there always seems to be an offer on for a free product over a certain spend amount...it would be great if they just lowered the prices a bit instead of the free product offer that you might not even use.

Anyway these are minor points and I'm just grateful to have a skin care routine that my face is happy with.

Thanks Pai 😍

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Hi Lottie,

Thank you for taking the time to leave such lovely feedback.

We're happy to hear that our products have helped your sensitive skin! It's great to know that our team provided a helpful plan. We're glad you're happy with your skincare routine now. Thanks for sharing your experience!

Best Wishes,
Pai Skincare

Avaliado com 5 de um total de 5 estrelas

Speedy service

I bought Rosehip oil and it arrived the next day - speedy service!

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Hi Veronica,

We're happy to hear that you received your Rosehip oil so quickly! Thank you for your lovely feedback.

Best Wishes,
Pai Skincare

Avaliado com 1 de um total de 5 estrelas

One star is far too high

One star is far too high, I’d like to give them a minus. Purchased a cream from Pai because they claim their products are for sensitive skin and they’re supposedly “there for you” if you need help. I had a very severe reaction to the cream in question and weeks later my skin is still not healed. I contacted Pai immediately, explained everything and sent photos. They asked me to return the product to them to investigate it and said they would give me a refund. Over two weeks later and I had heard nothing from them. I contacted them and after sending them the tracking number for the return, again, they refunded me. No mention of my reaction, no explanation as to any testing of the cream I’d returned, was there a mistake in the formula? Who knows, I doubt they’ll contact me ever again, they simply do not care. Disgusting.

8 de outubro de 2025
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Hi Susan, thank you for taking the time to share your feedback. We're really sad to hear of your recent experience, especially given the reaction you had and the length of time your skin has taken to recover.

As we explained in our email, all Pai products are formulated specifically for sensitive and reactive skin, and each one is independently patch-tested. However, even with very gentle formulas, individual allergies and sensitivities can still occur. This is why we offer a 90 Day Returns policy, so customers can shop confidently knowing they can return anything that doesn’t work for their skin.

We replied to your last message on 3rd November, which outlined our returns process for severe reactions, but it seems some emails may not have reached you. We ask customers to send a copy of their returns tracking number so that we can process the refund/exchange as quickly as possible. However, as soon as the returned product has been unboxed and processed, it is handed over to our Quality Assurance Team, who will review the batch.

We're happy to confirm that the batch you returned has now been checked, and no formulation issues or abnormalities were found, but we will follow up with you directly via email. Please keep an eye out for a message from us.

We never want any customer to feel ignored, and we're very sorry that your experience left you feeling that way. Your well-being is extremely important to us, and your feedback will help us improve how we communicate during the returns and investigation process.

Once again, we’re very sorry the product didn’t work for you and that your skin has taken time to heal. If there is anything more we can do to support you, please don’t hesitate to let us know.

Pai Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Fast delivery!

Ordered products the evening before and they arrived by the next afternoon which I was not expecting! No issues with any of the products contrary to other reviews.

8 de setembro de 2025
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Hi Jade,

We're happy to hear that you received your order so quickly! We appreciate you mentioning the products' condition. Thank you for taking the time to share your experience.

Best wishes,
Pai Skincare

Avaliado com 1 de um total de 5 estrelas

Las promociones DESCUENTOS NO SE APLICAN

Cuando te suscribes supuestamente te dan un código de descuento del 15%. Pues no funciona, pero los correos bien que llegan. Por otro lado te ofrecen 3x2 boosters, pues cuando los pones en el carrito tampoco se aplica la promoción. Me parece una estafa rastrera y que desprestigia a la marca.

1 de maio de 2025
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

¡Hola! Gracias por compartir tus comentarios y lamentamos tu frustración.

El 15% de descuento para nuevos clientes y la oferta 3x2 en potenciadores deberían funcionar como se anuncia, aunque no se pueden combinar.

Nos encantaría tener la oportunidad de solucionar esto y asegurarnos de que puedas disfrutar de las ofertas como corresponde. Escríbenos a support@paiskincare.com y con gusto te ayudaremos.

Pai Customer Experience Team

Avaliado com 3 de um total de 5 estrelas

Shower care

Purchased the new body wash and in shower moisturiser. It’s okay-nothing wrong with it but just underwhelmed really. Fragrance is ever so slight but I didn’t find it pleasant. The new in shower moisturiser didn’t feel to do anything really. Slightly disappointed.

16 de março de 2025
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Hi! Thank you for taking the time to share your feedback, we really appreciate it. We're sorry to hear our new Body Wash and In-Shower Moisturiser didn’t meet your expectations.

We understand that fragrance can be very personal, and we're grateful for your honesty. We will share this with our Product Development Team to help us make any necessary improvements.

We'd love to get more details on how you were using the In-Shower Moisturiser, as there may be something we can help you with to ensure you're getting the best results. Feel free to reach out to us at support@paiskincare.com and we would be happy to assist!

Pai Customer Experience Team

Avaliado com 3 de um total de 5 estrelas

Worst packaging ever - lost two fingernails!

Ordered the Instant Kalmer Serum and the Rosehip Facial Oil for my sensitive, rosacea-prone skin. The facial oil seems very good, and I think the serum will work for me too, but I have a big moan - the impossible, terrible packaging! Unlike every other skincare product I've ever tried, Pai packs its products in horrible, thick, coarse cardboard that is just like the stuff that huge Amazon boxes use. Not only is the cardboard very offputting, because it's not exactly the texture I'm hoping to achieve, it's also packaged in a counter-intuitive manner. Instead of easy openings at the top and bottom of the carton, Pai packages open at the side, and you have to prize open the thick cardboard and manoeuvre the lotion out sideways, which is a real nuisance. I lost fifteen minutes and two fingernails doing this! Unless the serum turns out to be a miracle worker I shall not reorder, as I don't fancy the hassle of opening the package. Why can't they use thin, card containers with sensible top and bottom openings, like everyone else? What are trying to achieve with their nasty, frustrating cardboard puzzles? Beats me.

5 de janeiro de 2025
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Hi! Thanks for sharing your feedback. We're thrilled the products have been working well for you so far!

Our unique box design is part of our commitment to sustainability. It opens fully to reveal all legally required information, removing the need for extra leaflets.

While the opening method isn’t immediately obvious, it’s quite simple once you know how! Just flip the box upside down (with the barcode facing up), locate the top flap, and gently pull it upwards to release it from the tuck-in slot. You can then open the box fully and access the contents inside.

Thanks again for sharing your experience!

Pai Customer Experience Team

Avaliado com 3 de um total de 5 estrelas

Durchschnittlich

Hat leider bei mir keine große Begeisterung hervorgerufen.

Sowohl phytofill serum als auch das Rosenöl Gesichtsöl. Das Öl hat einen gewöhnungsbedürftigen Geruch, der mich an modrige heuballen erinnert.

Beides lässt sich gut auftragen und zieht auch gut ein. Hautverbesserung könnte ich nicht erkennen.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Pai Skincare

Resposta da Pai Skincare

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Ihnen der Duft unseres Phytofill Boosters und Hagebuttenöls nicht gefallen hat. Der natürliche, erdige Duft unseres Hagebuttenöls kann anfangs etwas ungewohnt sein, aber wir freuen uns, dass Sie es ausprobieren.

Es freut uns zu hören, dass die Produkte gut einziehen, aber wir bedauern, dass Sie nicht die gewünschten Hautverbesserungen feststellen konnten. Jeder Mensch hat eine andere Haut, und manchmal dauert es etwas, bis sich Ergebnisse zeigen.

Wir besprechen gerne Ihre Routine oder empfehlen Ihnen andere Produkte, die besser zu Ihren Hautbedürfnissen passen. Sie können uns jederzeit unter support@paiskincare.com kontaktieren.

Nochmals vielen Dank für Ihr Feedback. Es hilft uns wirklich bei der Weiterentwicklung unserer Produkte.

Pai Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

They offer an over the phone consultant who listens to your skin concerns/issues and helps you to find what products will help with no pressure to buy any or all of it. They actually listen to you. And everything I have ordered has worked well with my sensitive skin. It is pricey but does last a long time and I feel it's worth it. I honestly can't remember when my first order or my consult was, so I put May 1st. I've ordered a few times with them, the latest being through their Amazon store.

1 de maio de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Long delivery

I really do like Pai skincare products especially the featherweight eye-cream. The only problem is the delivery - Pai really needs to choose a different courier service. Once it was delivered to a random shop instead of my home address and all the other times I have ordered it’s taken almost 14 days to receive the products. This is too long in my opinion, especially when you’re delivering within Europe.

16 de outubro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Terrible delivery

Im a fan of Pais products but the delivery is really bad. My first order never arrived. I orderd again and it again didnt arrive. I found out it was dropped at Some random store. Had to drive 30 minutes to find it there. Not worth the hassle.

5 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Received a bloody pad instead of product

Instead of a sample of sunscreen, a sampler gave me a bloody tissue/pad packed inside the sunscreen pack. Once I sent a friendly email to their customer service notifying them about the error, they offered no replacement for the sample or any other compensation for the rather traumatising experience with their products. Would definitely not buy!

19 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent all round service

Excellent all round service. Ordered a whole skincare routine for day and night. Items were shipped FAST! And arrived perfectly packed. A few comments said about the plastic bag being inside the bottle? This is for easier recycling and you still get the amount per gram you paid for even if you think the bottle is a bit big. Too early to comment on how good the products are for my skin but just for the shopping experience alone it gets 5 stars. If a product doesn't suit me doesn't mean there's an issue. The products have a light/no smell and have loads of excellent ingredients in so I am really happy. Can't wait to see how it goes over the next few weeks/months.

5 de maio de 2024
Avaliação não solicitada

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