large order of many varying sizes / specifications and finishes required , all arrived earlier than even originally scheduled all panels protected and wrapped well and all installed so far of... Ver mais
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Veja o que dizem as avaliações
Order placed and dispatched in super quick time. Can't fault the service we receive from Palco.
A empresa respondeu
First panel arrived which was an incorrect size. Second panel arrived which was the correct size. From the beginning to end, the team were extremely professional and helpful. They wavered the... Ver mais
A empresa respondeu
Customer service was brilliant. I dealt with Lauren Precious who provided me with a competitive quote, a decent delivery time and answered any questions I had. We are a construction company that deals... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in 1990, The Panel & Louvre Company (Palco) has grown over the years to become one of the first companies you consider when looking for your Access Panel for the construction sector. With sector leading customer service, backed up by a team of specialists in the design, development and manufacture, there is nowhere better for all of your Access Panel challenges. Our UK headquarters occupies a large site in Nuneaton, Warwickshire and incorporates our manufacturing, product test and development workshop, alongside a large warehouse facility. Palco has a global customer base, across the internal fitout specialist and drylining markets to name just a few, and are always committed to supporting our customers needs. Standard industry sized Access Panels are available for same day despatch, whilst bespoke are supplied with competitive 3 to 5 working day lead times.
Informações de contato
Unit 1 Secton Court, CV11 6RT, Nuneaton, Reino Unido
- 024 7518 7518
- sales@palcouk.com
- palcouk.com
4,8
Excelente
177 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Palco
Thank you for your feedback :)
great service
20 de março de 2024
Resposta da Palco
Thank you Yvonne :)
Great service!
as always very responsive to emails, very quick delivery turnaround, great customer service!
31 de janeiro de 2024
Resposta da Palco
Thank you very much Aldona 😊
Quality Products and great customer service
Always great service, quick deliveries and huge choice of good quality products. Customer service is also very good. Thank you
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Palco
Thank you for your feedback Stan!
First Time Use
Very fast efficient service. this was all done by e-mail. I will certainly use Palco again.
26 de janeiro de 2024
Resposta da Palco
Hi Neil,
Thanks for your feedback, we're glad to hear that you're happy with your experience!
Resposta da Palco
Thank you Nicole!
Lauren is a real gem
Lauren is a real gem, the business should appreciate how much she goes above and beyond to look after her customers..
12 de janeiro de 2024
Resposta da Palco
Thank you for your feedback, she's a great part of the team :)
The panel did not arrive as planned
The panel did not arrive as planned. This is the 3rd time on this site that there have been delivery issues. The couriers you use do not attempt to find or contact our guys or even find anyone from the site team to take delivery. These items are expensive and if lost or damaged it causes programing issues. We now have to return to site to complete our works once the panel arrives.
11 de janeiro de 2024
Resposta da Palco
Firstly, thank you for your feedback.
We are sorry your experience of purchasing from Palco has been so painful. We are generally very proud of our products and services, however, on the odd occasion things go wrong, in this case three times, all carrier problems. All your orders had been dispatched on time and should have arrived as expected.
We have escalated this with our carrier to try and understand why things have gone so wrong.
We hope once our products arrived you were happy with the quality of our product and may be able to see past this difficult experience and give Palco the opportunity to show our normally excellent service.
If there's anything we can help with, please reach out to our team.
Great experience
Great experience, staff really helpful and communication is brilliant. Products are also very good and have used this company for many years now.
Keep up the good works, from all at BDM :-)
14 de dezembro de 2023
Resposta da Palco
Thank you Ben, great to hear from you :)
Resposta da Palco
Thanks for the review Rachael :)
Resposta da Palco
Great to hear from you, thank you Jemma! :)
Excellent service
31 de outubro de 2023
Resposta da Palco
Thank you for your feedback Karen! Great to hear :)
Very good service and customer care
21 de setembro de 2023
Resposta da Palco
Thank you so much for leaving us a review 😀
Speed and Kasey is always a pleasure to…
Speed and Kasey is always a pleasure to work with.
14 de setembro de 2023
Resposta da Palco
Thank you for your feedback Jason, I will be sure to give your feedback to Kasey 😁
Always been my go to access panel…
Always been my go to access panel supplier. Reliable and easy to deal with
12 de setembro de 2023
Resposta da Palco
Thank you Tony, we appreciate the review 😀
Resposta da Palco
Thank you for your feedback Brad 😁
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