Panama Hats Direct Avaliações 

497
•
O TrustScore é 5 de um total de 5

5,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The care that Panama Hats Direct showed was exceptional. The advice given throughout the whole ordering process was extremely clear and supportive. There was a problem involved with the delivery of th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Casey, the owner, was *extremely* responsive; an expert in his work. My hat just arrived; wore it last night to an event, and was 100% pleased! Yay! So much better workmanship than the panama hats I h... Ver mais

Avaliado com 5 de um total de 5 estrelas

The finesse of their hats is top notch. You get exactly what you see on their website. I know it's sometimes easier to buy from high street stores and brands, but you could easily end up paying two or... Ver mais

Avaliado com 5 de um total de 5 estrelas

The real deal in Panama hats. I’ve bought 4 so far. Incredible selection and customization. Fair price. The best customer service I’ve ever gotten. From the moment you order, you get regular progres... Ver mais

Detalhes da empresa

  1. Loja de chapéus e bonés
  2. também em
  3. Loja de Roupas

Escrito pela empresa

Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

497 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as avaliações

(497)

23 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

All good but puzzled by hatband change.

In terms of this order - it was all good. The thing I couldn't figure out was how to change a hatband. Would have liked to have the flexibility to have one or two others, but it seemed to be too difficult and potentially destructive to remove and install another.

8 de setembro de 2017
Avaliação não solicitada
logotipo da Panama Hats Direct

Resposta da Panama Hats Direct

To remove a band will not damage your hat it is a semi-permanent attachment so that it can be taken off
we have a video on attaching bands at:

https://www.panamahatsdirect.com/landing/AttachingHatBands.php

Please let me know if this helps or if you need further help with this.
Casey

Avaliado com 4 de um total de 5 estrelas

4 Star Greatness

I'm happy to give 4 Stars for the hat I ordered my Father for his Birthday In March. There was a follow up email after shipment to let me know it was on the way and another to make sure it arrived. Great Customer Service.

8 de setembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The hat I bought filed a long-held wish …

The hat I bought filed a long-held wish to have such a hat. Ordering from and dealing with Panama Hats was a more than pleasant experience. They provided a way of getting my size right, the website has excellent images of designs and gives good descriptions. Following my order, they sent emails to let me know where they are up to in the making. After receiving the hat (in good condition) I had follow up questions which were dealt with personally, very promptly, and politely. If there were six stars, I'd give them.

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Panama Hats Direct is a very …Panama Hats Direct is a very responsive, helpful and their product is phenomenal.

Panama Hats Direct is a very responsive, helpful and their product is phenomenal. Although I inadvertently gave them the wrong size the hat was beautiful and I decided to keep it and give it to my brother. My husband's hat is also very attractive and he loves it. I believe I made the right decision in choosing Panama Hats Direct.

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Panama Hats Direct Is A Superior Source for Quality Hats

Panama Hats Direct is without question, a superior source for genuine Panama Hats. I have, in the past, purchased a Panama Hat from a local retailer. I received a sub-fino, Cuenca hat that did not fit perfectly. The cost was equal to what Panama Hats Direct charges for a custom made fino, Montechristo hat.

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleased, received many compliments

First hat wasn't the correct size but they were quite excellent in fixing the mistake. Have had the hat now for over a year and love it. I've received many complements on the hat while out and about as well.

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I still have not received my …

I still have not received my replacement hat. I ordered it in Oct. last year. They sent it to my former address. It has been forwarded to our new address which we will not see until October

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Made selection easy

Made selection easy , size determination was accurate , and made prompt delivery. What more can you ask ?

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love the high quality and great fit

Love the high quality and great fit. I got a slightly wider brim and love it when being in the the sun. Will definitely order another hat from Panama Direct!!!

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I would not buy another hat from this company

The first hat was a cuenco; that experience was good enough that I decided to upgrade to a better panama. The first one came though with the box badly smashed. USPS would not allow me to inspect, so I refused shipment. PHD then said I should have accepted delivery. In any case, many weeks later, they shipped me a replacement.

After several years and not excessive use, the crown of the good hat is cracking.

7 de setembro de 2017
Avaliação não solicitada
logotipo da Panama Hats Direct

Resposta da Panama Hats Direct

You ordered from us in Aug 25, 2010 that is 7 years ago!

A lot has changed since then!

Yes i do remember you and rejecting your package you created a huge delay in service, the hat was probably not even damaged you overreacted and did not let us have a chance to help yo. on top of that a rejected package used to take months to return to Ecuador.

So what has changed? (in 7 years! since you ordered)

We do not ship direct to a customers from Ecuador anymore (unless requested to do so)
instead we use a faster method shipping express mail to Florida in a batch of hats where all hats are inspected for international shipping problems and fixed if needed and/or replaced then repacked and shipped within the USA to you.


1 - This insures no problems will be passed on to end user from international shipping
2 - Makes returns faster and easier
3 - Faster delivery and overall service
4 - Shipping cost is reduced both ways

We have made numerous changes including a New website professionally designed and programmed that helps on internal problems a lot we have a more streamlined workflow as many have commented on with pictures as we progress threw the building process!

better shipping options - faster service - more overall options .... their is so much it is hard to list it all ...

Casey

Avaliado com 5 de um total de 5 estrelas

The Customer Service was Without Glitches

The customer service was efficient and uneventful. I have purchased six or seven hats over the last few years from PanamaHatsDirect and I've had no issues with the delivery or the quality of the product. The hats were received as represented in the online photos and descriptions. I think it goes without saying that I must've been satisfied if I returned as many times as I did.

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Real Deal! From the initial purchase experience …

From the initial purchase experience through to the delivery, the process couldn't have been smoother.
It exceeded my expectations, in that I was able to customize and understand all the choices and aspects of hat production that would impact my final selection.
Staff were in touch to update on delivery and overall, I'm very pleased with this hat. Very high quality and authentic. I've gotten many compliments!

7 de setembro de 2017
Avaliação não solicitada

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