Hands down the worst place I have ever ordered from. I thought this company would be trustworthy due to the amount of influencers promoting their products. I ordered in June, after two weeks one packa... Ver mais
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Veja o que dizem as avaliações
love my PAPER London swimsuits — especially the new halter neck style. The fabric is incredibly soft and comfortable, and the fit feels so considered. The team were also amazing when I needed to... Ver mais
I absolutely love my new Maxi Laura dress in Sundae Sun. The quality is amazing and I have already had so many compliments whilst wearing it over the Easter weekend! The perfect colours for spring and... Ver mais
A empresa respondeu
I bought 2 swimsuits on March 31st, I have emailed their customer service twice & messaged them on their website to get an update on my order & have received no reply at all. I’m heading off on holida... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The fashion industry needs to change.Faster, cheaper and trendier have taken over. They have melted our ice caps. Burned down our forests. Tricked us into thinking we always need more, more, more. So if you think fast fashion should be outlawed, you’re right. If you think every business on Earth should be trying to have a positive impact, you’re right. And if you think your clothes should make you feel good and happy, we think you’re right about that too. For us, it starts with a blank piece of Paper. Then, we pick a colour. Everything else bubbles up from there… Striking patterns. Structured shapes. Unique details (sea-shell cups anyone???) Timelessly chic. Always joyful. 100% sustainable. Created from scratch every time to find the best possible way, to make the best possible clothes. Because PAPER clothes are not designed to be worn twice and tossed aside. They are designed to turn every wardrobe into a gallery of well-worn and much-loved statement pieces. To become the favourite coat slipped on for the next twenty winters. The ever-complimented bikini still snug wash after wash. The stuff your future daughters will steal when they think you’re not looking. All designed to be re-sold, repaired and recycled. All thoughtfully created right here in London.. We exist to make high fashion slow.
Informações de contato
Third Floor, 207 Regent Street, , W1B 3HH, London, Reino Unido
- care@paperlondon.com
- paperlondon.com
3,2
Bom
92 avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They won’t refund my money.
I returned a dress as it wasn’t suitable and 3 weeks after they received it back I am still waiting for a refund. They blame a change in management but this is completely unacceptable. They are now not replying to my emails and there is no telephone number. Don’t buy anything as you may not get your money back.
10 de março de 2022
Avaliação não solicitada
Resposta da PAPER London
Dear Lindsay thank you so much for your feedback -we are so sorry to hear of the issues. Could you kindly share your order number and we will look into this today to resolve any outstanding issue.
Quality bikini...bad customer service.
I ordered a bikini from Paper. It didn't arrive with UK Next Day delivery as was my only option at the checkout. Once I chased it up they sent it same day delivery and refunded my delivery. That was about 3/4 days after my order. I then returned the bikini top as the size guide on their website is inaccurate for bra-like tops, and 3 weeks later I haven't received the money or notification that my refund is being processed even though UPS confirmed it arrived at the company. Overall, I think their customer service is terrible. The bikini is good quality and I'm pleased with that, but you expect a lot more from any company these days let alone when you are paying quite a lot for their products.
25 de setembro de 2021
Avaliação não solicitada
Resposta da PAPER London
Dear Esme, thank you so much for your feedback and sincere apologies for the issue you experienced with our customer services. We will make sure the bra like tops size guide is reviewed to ensure more accurate information is given. Kind regards
Received a dress covered in threads and…
Received a dress covered in threads and badly made. Slowest returns.
5 de setembro de 2021
Avaliação não solicitada
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