Parcel Connect Ireland Avaliações 670

Super helpful employees, very convenient service and never hat any issues do far. Can only recommend!

With the service all perfect. But misleading information about printing labels, it's don't is existing

I paid for a collection on 24.10.2024, the collection was due to happen from Dublin on 25.10.2024 so the next working day. it is now 05.11.2024 and the collection still has not happened, there is no phone number on the Parcel connect web-site only a e-mail address, I have e-mailed several times with no response. the service and communication is very poor and it has me questioning parcel connects ability to do what they offer and what you the customer pays for!

I sent a parcel 10 days ago to Sports Direct. My parcel seems to be still in the Parcel Connect store. I'm really disappointed by the service provided by Parcel Connect.

Update: my parcel is still in the Parcel connect store. Luke, can you help me please?

I had written two 1 star reviews previously as I had a bad experience with the company.
This time is a 5 star as they have delivered the returned item within two days.

Thank you

No label on my parcel when it got to the hub.
Aisling kindly got in touch with me and she had it sorted in no time. Great customer service.

So helpful and quick to deal with it.

Super quick and lovely to deal with

Very helpful customer service. My package was missing the returns label and I was contacted by a member of staff who notified me of this issue. They were very pleasant to deal with and proactive with trying to help me rectify this issue.

Parcel returned “ paperless “. Parcel connect cashier refused QR return code on iPhone & scanned original barcode on parcel instead , saying “ I know as I do this all the time “ . The return seems to be “lost” in Ireland since 9th September & parcel connect won’t answer their WhatsApp ! €378 worth of goods missing 😩🤬🤬

After a mistake with delivery my parcel ended up being sent back for return before it was delivered to me. Thankfully A from Parcel Connect got in touch before it was returned and, after confirming a few details, has sorted things out & parcel returned to me. Quick, friendly service.

Hi. I had a lovely lady contact me regarding a recent return. Very efficient.

Nice customer service. Lovely to deal with people and not chat bots! Lots of drop off points available too very handy

Went above and beyond to get in contact with me and resolve my issue with returns

Driver stated he made three attempts to collect, total lies, never again total disgrace

Had a displaced parcel that had no return label. Parcel connect went out of their way to reach me and make the return happen .

Thanks for reaching out on your own and rectifying the mistake made at the point of collection who definitely are not your staff.

Got my return sorted quickly and have my money returned by ASOS.

Thanks for the service which is much beyond what I had anticipated.

Thanks

Leanne

Parcel recently got mislaid. Have contacted customer service a few times in relation to this and received excellent customer service. Efficient helpful and prompt

I had an issue with my parcel as there was no return label placed on it, Parcel Connect contacted me, and they quickly resolved it by asking me to provide a QR code for the return. Their service was efficient, friendly and they handled the problem promptly. Thank you!

They took to the time to contact me about an error made in the process of my return

Wouldn’t recommend for parcel returns. No response to multiple emails (despite an automatic response outlining a 48 hour response rate which doesn’t happen whatsoever). Returns can take over a month, parcels aren’t pick up from drop off point for weeks.