Parcelly B2B Software Solutions Avaliações 

Brilliant service

Parcelly are a great partner for my business. The processes are easy, they supply the scanning device and they have a really good helpdesk system where the staff are always friendly and helpful.

When stuff go wrong its a pleasure to deal with Parcelly who always go above and beyond, great service

Great company to work with if ever there a problem help desk are very helpful

I had a very positive experience with Parcelly. The registration process was straightforward, and the platform was clear and easy to use. The team was professional, responsive and helpful whenever I had questions. Overall, Parcelly provides a convenient and reliable service for businesses, and I would be happy to recommend them.

Everything is easy to use . The staff are super friendly and helpful.

Well not sure how but my item came via parcelly using DHL Express. Which was rubbish again re collection point, parcel was not at all there despite the gazillions of notifications for 4days 3x daily it's ready to collect. Long story short I also enquired via phone, 1st call didn't succeed for technical reasons I believe plus Judith voice wasn't even convincing she wants to work there no offence but then Cameron picked it up 2nd time amd he was so ok it to help.
We only could just guess though what went wrong but Cameron called the collection point while me on line he didn't waste a minute to find out what insanity happening, thanks again. Never mind the chaos again from DHL Express or we never know now who what but bottom line is Cameron has perfect attitude and voice for cx service ;) take care

We had my sons anniversary celebrated 10 days ago and of course the last minute present I bought online did not arrive on time before we left for a short holiday trip. Luckily the courier was able to leave it with my local parcel shop where we collected the present safe and sound this morning.

Very simple efficient service - no stress. Simply dropped off scanned in. Lots of drop off points in local area. Recommended.

I have used parcelly at my local Costcutter for a lot of deliveries through eBay and Amazon for quite a few years. Amazing service. I never had a problem. What more can I say. Would definitely recommend.

Thank you Parcelly! Black Friday shopping sorted :)

Parcel refused from destination store twice despite email after first refusal from Laura G at Parcelly stating: "We have called (the store) and they have confirmed they will accept your parcel if you wish to get it redelivered.

We have gone through a retraining with them to make sure your parcel will not get rejected again."

Have now redirected to local post office and demanded a full refund.

DON'T USE PARCELLY!

UPDATE: I sent the requested information to Dan and Laura at Parcelly but now cant get responses to emails. Strangely they responded quickly when they got negative reviews on review sites.

UPDATE 2: email sent 12:45 25/11/19 -reply 20:01
Email sent 15:27 29/11/19 - no reply
Email sent 8:45 3/12/19 - reply 10:40 (after trustpilot update)... might want to check your facts.

Parcelly’s inefficient administrative processes meant that between July and October 2019, they were oblivious to the fact that some of their agents had stopped operating for them. I chose two locations separately -one after the other was closed down only to have the other reject my parcel claiming they had not ordered a parcel, knowing fully well that they are a Parcelly agent. This has been to my detriment as I ordered a health appliance which I now have to wait a further 3 weeks for. They are unwilling to disclose who their regulatory body is but I have reported them nonetheless. Avoid this company as they do not even know who their agents are.

Seller provided parcel information was not full. After a week of searching my parcel it has been finally found. Thanks to the Parcelly customer service for fast reaction.

I couldn't agree more with Suhail Rizvi. I don't normally make the effort to write online reviews but Parcelly is really exceptionally cool. The point is exactly that, you're no longer bound to certain couriers, Royal Mail, certain drop-off points etc. - all irrelevant, you can just have everything shipped to that ONE address!!

The world has been waiting for this solution if you ask me.

And here's another cool use:
Yesterday my daughter texted me on the way to school that she had forgotten her keys at home. I put a spare set in an envelope, wrote my Parcelly ID on it and dropped it off at my Parcelly shop. They weren't even open yet, all I had to do was stick it in their letter box. An hour later I received confirmation and a PIN. I texted that PIN to my daughter and told her to pick up the envelope with the keys after school. Worked like a charm!! Super convenient.

I collected my parcel yesterday it was the first time I had used Parcelly. It was quick and hassle free at my local Banardo's Charity Shop. Easy to book, I will be using the service again

After 3 failed deliveries to my home address I redirected to a parcelly location and was absolutely delighted that not only did it arrive right on time, but I was given immediate notifications from the parcelly app so I could pick it up that same evening. Really happy customer!