Parcelpoint Avaliações 

Product collected from Amazon on 3/12 & told would be delivered on 10/12. No updates since then.Got a msg today would have it by 8pm. At 8.10pm informed wouldn't have it until 13/12. No contact to talk to & tracking number not recognised.

Parcelpoint Surfers Paradise/Gold Coast couriers working for Amazon seem to be running a scam where they use their scanners to show the parcel as delivered to a pick up point when it’s the pick up point that needs to scanned them as received and ready for collection.
Then, they aren’t delivering some of the parcels at all.
And when I’ve spoken to Amazon, they’ve simply said, this shouldn’t be happening.
If it was just a parcel here or there, one would put it down to incompetence of their countries.
But as it’s been the same product (an iPad screen protector) multiple times in a row, it would appear to be theft by parcel points couriers.
Amazon Australia have launched an investigation into this.
But my point here is, avoid any delivery that has anything to do with Parcelpoint. They are at best, completely incompetent and at worst, well you make your own mind on that. Just don’t want others to get completely scammed by them

Zero stars! Zero stars! Zero stars!
Parcel point for amazon returns, non existent.
2 weeks uncollected returns despite calling them everyday.
Amazon company please do not use this company ever again.
Item is still uncollected!

For those using Parcel Point for Amazon returns, please reconsider. Parcel Point does not issue receipts or scan parcels upon drop-off, leaving you without proof of delivery. If issues arise, Amazon directs queries back to Parcel Point, who often provide little assistance. This can lead to lost parcels and funds. To avoid such risks, it's advisable not to use Parcel Point.

When you book a return they advertise that the drop off point will print out the label. Then after dropping off they say they don't and you need to drive back to deliver the delivery company's label to the delivery company? Use Australia post if you want your label printed.

Avoid. Avoid. Avoid.

Ignore any positive review and think 'Oh it's only a small minority who have issues', You WILL get experience HELL dealing with these jokers.

You pay premium price for A delivery service and when the money grubs get you $, you'll receive NO updates, NO communication and NO help.

They don't do anything on time, Don't deliver ANY sort of customer service ( Literally none, you get hung up on if you call the 1300 number and follow proper prompts - they tell you either to leave your details for NO ONE to respond to or to email them)

How is a delivery service operating like this in 2024? Where you can't get a single person on the phone or to do what you PAID for?

For the love of god, Do NOT give these scammers a chance or the benefit of the doubt - You WILL be put through the ringer and endure a few good headaches.

Only one attempt was made to deliver my parcel to the parcel point locker associated with a local news agency. The tracking states ‘no one was home’!!!! The parcel was ‘out for delivery for over a week before this. No communication or further updates - feels like a scam!

It was great and safe to use. Parcel was on time and securely packaged.

Very slow. Customer service is nonexistent. No one to call and they have no online chat system. Don't use this company if you need something by a certain date.

I work away on a 2/2 week rotation

My parcel was delivered on the 8th. There was no notification sent, apparently I should have been tracking the app more closely.

The parcelpoint location decided not to be a collection point anymore and my package was sent back. That's about 2 weeks ago (less than 5 days after it had arrived).
No updates on the app and no phone number to get in contact.

This is just frustrating ...

Is anyone else unable to register a pickup? I am not sure what is happening at Parcelpoint right now. Online they have removed the ability to register a pickup and instead only allow returns. Their click and collect is far superior to their returns abilities so unsure why they are focusing on that. I keep getting told they are shutting down as a company but this was a year ago and it was still working fine until recently. Also, there has not been any announcement in the media.

Terrible experience. I dropped my parcel off to return to SheIn and never got an email receipt. Store where I dropped it off say they have no responsibility and have left me hanging. It was more than $500 worth of lost goods. Terrible

Parcel point at the moment is a let down. Something gone wrong preventing parcels from being entered into the system. This means the parcel point location can refuse to take and hold your parcel.

Nothing is working, system and humans. Called customer service (twice) they said the problem has been rectified but it’s not. I would say that they lies so they can get me off the phone. As well as the staff at National Storage Nerang on Lawrence Dr, Two staff, one was helpful and the other clearly displayed she doesn’t want to help, I had to come back after spoken to the customer service and this female staff sneered at me after I asked for help, didn’t respond and didn’t even try to help until the male staff came out from the back. Sadly he couldn’t help due the system’s fault.

Took over a week for a return parcel to be picked up after booking a specific date which they blamed the courier for. Was told during 2 seperate phone calls that their fee would be refunded within 24hrs.
Then was told 3 weeks later that I had to wait for it to be received by the company I was returning to before they would refund. Then asked for refund once the parcel was received via email, got no responses just notifications that they had closed the inquiry. Now a month later
after having to call they're saying it's the other companies issue and I have to speak with them. So frustrating and absolutely no accountability.

The worst delivery service! I paid for delivery (from Brisbane to Sydney). It’s been almost two month the parcel still have not been delivered.
The support service useless, did not provide any excuse for the delay just said that it’s still on its way.

My refund has not been processed, still awaiting refund. Return lodged on 17 December 2022.

It seems we are not the only one's that have had a parcel go missing. We were instructed to use interparcel to arrange delivery of an item for return and we're given parcel point as an option.

The item was dropped at the designated pick-up point on Friday 20 January 2023. It was not even collected until Monday 23 January 2023. There has been no tracking since.

We have just lodged an enquiry with interparcel and have been told it will take approximately 24-48 hours to receive a response. This item worth $350 in refund.

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This return has been floating around since 12 DECEMBER 2022. It is now 31 January 2023.

MYER says it is Parcelpoint responsibility and tells me to contact them whenever I ask on line or in store.

I am due a refund for this package.

What happens now? Does anyone take responsibility for lost products when sent with Parcelpoint?