Pawsy Labs has charged me 96.00+ for parasite drops for the past three months. At my advanced age, I had no idea I was underwriting a subscription which involves sending me three bottles at a time. I... Ver mais
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Veja o que dizem as avaliações
Responding in a timely manner to my request, I cannot do revolving order for financial reasons. Thank you for refund of latest 66.99. Product seems to do well for dogs , But will not be doing... Ver mais
Tried the product as my dog has irritated and itchy skin on his belly. Unfortunately this did not alleviate the issue for my dog.
Very speedy to reply to help out with my decision to cancel my subscription and not use the product after further review. Thanks for being so good to work with!
Detalhes da empresa
Informações de contato
254 Chapman Rd, Ste 208 #24453, 19702, Newark, Estados Unidos
- +1 (302) 271-7528
- help@pawsylabs.com
- pawsylabs.com
4,5
Excelente
100 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
very helpful
Customer service has been very helpful, I had an issue and someone was able to help sort it out quickly.
19 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Michele! Sorting things out quickly when something comes up is exactly what we're here for. We're glad it was painless — reach out anytime. 🐾 — The PawsyLabs Team
Almost two weeks in
Almost two weeks in. Licking and scooting has decreased. Still has the odor emitting.
18 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Di — less licking and scooting at the two-week mark is right on track. Odour is often the slowest symptom to clear, so keep going with the full course; if it's still lingering by the end, email us at help@pawsylabs.com and we'll look at it with you. 🐾 — The PawsyLabs Team
Thank you for all the help with my…
Thank you for all the help with my cancellation and sorting out my refund thanks
18 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Sharon! Cancellations and refunds should never be a battle — we're glad it was smooth and sorted. All the best to you and your pup. 🐾 — The PawsyLabs Team
Really great after sales care
Really great after sales care
18 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Amy! After-sales care is where we try hardest — buying is easy, being looked after is what counts. We're glad you felt it. 🐾 — The PawsyLabs Team
Stopped scratching + chewing
After taking for a few days my dog suddenly passed lots of mucous followed by worms. It certainly worked to clear her of worms that I didn't know she had. There is a lot less scratching now + the chewing has stopped. Vet was going to do skin scrapes to check for mites, which she now doesn't need doing
11 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Carole, thank you for sharing this — what you saw is confronting, but it's the clearest possible sign the cleanse was doing its job on worms she'd been quietly carrying. Less scratching, no more chewing, and a skin-scrape appointment she no longer needs: that's a wonderful outcome. Give her a gentle pat from us. 🐾 — The PawsyLabs Team
A very timely response and very…
A very timely response and very understanding of my situation. Thank you so very much !
16 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Ann! Being timely matters, but being understanding matters more — we're really glad you felt both. Anytime you need us, we're here. 🐾 — The PawsyLabs Team
keep auto shipping 3 bottles and it is…
keep auto shipping 3 bottles and it is taking months to stop it. Never enrolled in auto ship and they keep hitting my card every month. Had to put a stop payment since past calls and emails did not work. Very fishy practices
15 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
John, we're sorry — months of unwanted charges is absolutely not okay, and we understand why it felt fishy. That's on us to fix, immediately. Please email help@pawsylabs.com with the name on your order and "Trustpilot" in the subject line: we'll confirm the subscription is fully cancelled and stop any further shipments. — The PawsyLabs Team
Resposta da PawsyLabs
Thank you, Lucy! Glad we could get it sorted for you 🤩 — we're here whenever you need us. 🐾 — The PawsyLabs Team
I hadn't had the product long enough to…
I hadn't had the product long enough to know if it would work before the next shipment was ready for packaging. I contacted customer service and requested that the order be cancelled and asked for a refund as I had signed up for the subscription to get the lowest price. They responded quickly and cancelled the shipment. They are refunding the payment as well. Customer service was very helpful and accommodating.
15 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Jill! Asking to pause while you see how things go is completely fair, and we're glad the team cancelled and refunded without any fuss. Whenever you're ready to pick it back up, we'll be here. 🐾 — The PawsyLabs Team
Post mix up to Happy Fur Baby.
Confusion with local post office said was delivered but taken back to post office with no notification.
I emailed Pawsy.
Lisa replied in a day and we worked out it was Post office mistake.
10 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Simonne! Delivery mix-ups are stressful enough without being left in the dark, so we're glad Lisa could dig in with you and get to the bottom of it quickly. We're always here if the post office keeps you guessing again. 🐾 — The PawsyLabs Team
Such knowledgeable
Such knowledgeable, swift, compassionate response to my questions!!
These people are excellent!!
10 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Laura, thank you — knowledgeable, swift, and compassionate is exactly what we train for, so this is lovely to read. Your questions are always welcome! 🐾 — The PawsyLabs Team
This company is very supportive of…
This company is very supportive of their customers and their pets. They are transparent and honest. They sincerely care about pets. Their products are great and provided the assistance that we, the customers ask for. Thank you PawsyLabs for everything!
10 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Trinity, thank you for this — transparent, honest, and genuinely caring about pets is exactly the company we're trying to be, so reading it back from a customer means a great deal. Thank you for trusting us with yours. 🐾 — The PawsyLabs Team
The product is great and is working for…
The product is great and is working for my dog. However, I did not agree to having my order on auto reorder! This is the second order placed by your Co. that I did not ask for a repeat. I still have almost 2 bottles left. Thank you for being able to cancel quickly but that was just not a necessary procedure for your Co. I am extremely happy with the results but need the time to assure myself that weaning off is working. Thank you for your support. I have great pics of my dogs' legs that show the fabulous results and would be happy to share with your Co. Thanks!
10 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Donna — both for the kind words about the results and for the honest feedback on the auto-reorder. You're right: a repeat order you didn't clearly ask for shouldn't happen, and we're glad cancelling was at least quick. We'd truly love to see those before-and-after pics of your dog's legs — send them to help@pawsylabs.com anytime. 🐾 — The PawsyLabs Team
Parasite Cleanse confusion
I was confused about the amount to give my dog and what to do after the 21 day’s cleanse. I sent an email and received a quick reply, which cleared up the confusion.
8 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you! Dosing questions are the ones we most want you to ask — getting the amount and the after-cleanse routine right matters. We're glad a quick email cleared it all up, and we're here for any follow-ups. 🐾 — The PawsyLabs Team
Less scooting
Less scooting. Visual evidence of parasites within 1 week with less abdomen bloating. Stools are now returned to normal after 14 days.
Thank you 🙏
8 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Margaret, thank you 🙏 Less scooting, less bloating, and stools back to normal by day 14 — that's the cleanse doing exactly what it should. We're so glad your pup is feeling better. 🐾 — The PawsyLabs Team
My little French Bulldog is finally…
My little French Bulldog is finally having some improvement in her ears and less paw licking.
The only time I see her scooting now is in the morning after her breakfast containing the drops and in my opinion the drops are most likely disrupting the parasites and that’s why she is doing it.
8 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Phebs! Better ears and less paw licking for your little Frenchie is lovely progress. A bit of morning scooting after the drops can indeed happen mid-course — keep going with the full protocol, and if anything changes or you'd like us to take a look, we're at help@pawsylabs.com. 🐾 — The PawsyLabs Team
Great communication from website
Great communication from website. Dogs love the product( parasite cleanser
Dramatically better stools. Paw licking slightly improved.
21 de julho de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Duncan! Dogs that love taking it, dramatically better stools, and paw licking on the way down — that's a great trajectory. The licking often takes the longest, so stay the course. Thanks for keeping us posted! 🐾 — The PawsyLabs Team
Sarah is amazing.
Sarah is amazing. On starting these drops I was asking her so many questions. She was so patient with me. I'm sure she must have dreaded seeing messages from me again. Sorted out things for me everytime. Cancelled my subscription order and refunded me. Decided with 3 dogs best to order when needed. Lovely lass.
3 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Anne, this made Sarah's week — truly. And just so you know, she never dreaded a single message; questions mean you care, and that's our favourite kind of customer. We're glad everything got sorted for you and your three, and we're here whenever you need to order again. 🐾 — The PawsyLabs Team
I had a question for them and they gave…
I had a question for them and they gave me an answer the next day that's what I call service great
3 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Roy! A clear answer by the next day is the standard we hold ourselves to — glad we could deliver it for you. 🐾 — The PawsyLabs Team
All questions answered promptly
All questions answered promptly. Dogs are handling the parasite cleanse with no issues. It has helped a lot with my Australian cattle dog butt scooting and itchy back. I see less licking of the paws of my Frenchies. All in all I’m very satisfied with the outcome.
1 de agosto de 2026
Avaliação não solicitada
Resposta da PawsyLabs
Thank you, Colleen! A cattle dog and Frenchies all doing better — less scooting, less itching, less paw licking — is exactly what we hope to hear. We're glad the whole crew is handling the cleanse so well, and thank you for letting us know how it's going. 🐾 — The PawsyLabs Team
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