They will take your money and never send you anything, they're just thieves and liars. Do not expect consumer organisations to help with this, either.
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Veja o que dizem as avaliações
Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone... Ver mais
The GPS system is the perfect size for cats - our english shorthair is not bothered by the collar at all. It is easy to recharge (with two batteries you can swap between one empty and one charged) and... Ver mais
Glitzy website does not a good service make. Having been searching for various cat trackers we stumbled across Pawtrack and their glitzy websitrle and false claims. A month later we still await... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
5 Years ago Monty, our half Burmese half Tonkinese cat went missing for 10 days. It was the longest 10 days of our lives. Ever since then I have made it my mission to develop a GPS cat tracking system which will safely track your cat, allowing you to s...
Informações de contato
TQ6 0DY, Kingswear, Reino Unido
- pawtrack.com
2,0
Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Failed promise to fix the issue
After Pawtrack replied to my previous negative feedback and asked that I emailed them *again* referencing their response here on Trustpilot, I did and gave them 24 hours to at least acknowledge my email and provide my full refund.
24 hours later I have had no response so my formal dispute through Visa will continue through to its natural conclusion.
Pawtrack; here's some suggestions for better customer service;
- If you ask a customer to contact you again because you can't be bothered to find any of the previous TWENTY emails sent... make sure you look out for it and respond promptly.
- don't wait until a customer resorts to complaining through a 3rd party site before you meet your LEGAL OBLIGATIONS for refunds.
- Stop hiding the negative feedback on your facebook page, having 15 comments but only 1 visible makes it very obvious that you're deleting complaints (including mine). All that happens is that customer make the same complaint on independent sites such as Trust Piliot.
And Pawtrack; please don't insult me by asking me to email you again - if you can't be bothered to find any of my previous emails or Messenger communications which all have my name attached to them why should I waste more of my time?
Customers; avoid this product and this company.
It's a poor performing product with inaccurate tracking and poor battery life for the function it is supposed to perform. Basic configuration (like WiFi) often needs you to send pawtrack your home wifi password (don't do this - I work in cyber security; it's really bad practice) - the product should be easy enough that a home user can do it yourself.
And the company doesn't meet it's legal obligations for returns and refunds.
23 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Kevin,
I am sorry for the confusion here and the fact we missed this. As you replied to the ongoing email thread, this was not highlighted for us and went straight to the returns and refunds department. I have found this for you now and refunded this amount for you and cancelled the subscriptions. You should have had an email confirming this. As trust pilot does not show up people's emails, we find it hard to track down the person leaving the review for us to respond to.
The reason that we ask for these wifi details is solely so we can see if the collar is accepting them or not. Many people can put in the wrong details or make a spelling mistake and the wifi does not work. Alternatively, their provider may not support 2.4ghz wifi on their wifi so we need to check this as well. We do not store this information, and if the collar runs diagnostics it does not store this information either. We are changing this feature so it is more user-friendly in the near future as we understand a lot of customers have problems setting this up.
Regards,
Team Pawtrack
Takes a bit of time to set up
Takes a bit of time to set up, and I did need some help. Getting WiFi is important as this really helps with battery life. Once it was set up it did work ok. Looking at where your cat has been overnight is really interesting, can go miles!
21 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Anne,
I am glad we managed to get this set up for you! I understand that a few people do have problems getting this into wifi but thank you for reaching out to us so we could help. If there is anything else we can do for you now or in the future, do not hesitate to reach out to us at help@pawtrack.com.
Have fun tracking your cat!
Regards,
Team Pawtrack
Avoid avoid avoid
After my last review they finally got in contact re sending the collar back due to it not working.
We return the collar recorded delivery then nothing! No refund for the collar or the subscription. Nothing. Avoid this company at all cost
21 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Louise
I am so sorry about this. We are happy to refund this payment for you if you could please email in at Help@pawtrack.com and refer to this reply? I am so sorry that you have had this lack of response but our team will be working on this now for you.
Regards,
Team Pawtrack
Wish I would of seen this site before I…
Wish I would of seen this site before I ordered. I received my collars in about a week. They sent me the wrong items. They sent me the "old version" not the one that matches their website. They told me they where sold out....I emailed them requesting to return them... they refuse to pay for shipping back to them. I figured fine. let me see if i even like these. Got one set up.....then when I went to add my other cats. It requires a subscription. I PAID FOR A 3 year Subscription....I went online to verify i didn't miss that subscription is per cat. Well Looks like this will be a battle for my credit card. I am not playing these games.
18 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear TK
Sorry for the confusion here but it is one subscription per cat. As for the collar, we are happy to get a black one out to you now but we are still out of stock on the new white ones at this point. If you are still having these problems with the subscription please can you email in again at help@pawtrack.com and refer to this review so we can work on this right away for you.
Regards,
Team Pawtrack
Avoid!!
Avoid!!
Bought 2 for my kittens a year ago which I was never able to connect to the app and therefore they were totally useless. Help from their support staff was unsuccessful and I eventually gave up and decided to cut my losses. A year later the renewal money has been taken from my account without warning (just received an emailed receipt today) and they are refusing to reimburse me even though they can see from the account that the gps signals have never been activated! No warning that monies were going to be taken was received, no ability to see on the app whether I had unwittingly signed up for automatic renewal, no contract sent to me advising me of such but apparently that’s not their fault and they wont reimburse me. Unbelievable customer services! They provide you with a telephone number on the receipt if you have a problem but then advise you they don’t have a phone service when you email in desperation when you can’t get through! Avoid at all costs!!
16 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Julie,
I can only apologise for this experience that you have had. Our terms and conditions are found on the app when you first sign up so you can agree to them. They are also found on our website and request you agree to them then as well at purchase. A subscription is a recurring payment that you can sign up for either annually or monthly and this information is found on the subscription page at checkout as well. If you had asked to cancel this previously please do get in touch with us again at help@pawtrack.com and we are happy to look through this again.
Regards,
Team Pawtrack
Pawtrack is a scam - beware!
I agree with all the comments below. This is a scam company. The collar never worked and despite a 14 subscription cancellation policy - we emailed them in days, they have refused to refund anything and have been literally THE WORST! Avoid avoid avoid
16 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Davnina,
I have looked into this for you again now and am sorry that you have had these issues. We did send you the return slip for the collar to the email that you responded with and are happy to send this again to you if you would like to email in at help@pawtrack.com. We would not be able to refund or cancel anything without this product returned to us, as stated in the 14-day agreement. We are happy that you honored this time period and therefore are more than willing to refund you for these problems you have had if you could please get the collar back to us with a receipt or tracking number for this at your earliest convenience.
Regards,
Team Pawtrack
The company charged me before even…
The company charged me before even shipping. Didn’t receive collar for 2 months after placing order. Collar didn’t even have the correct pieces for setup. Had to contact company to get help setting it up. Once setup the collar didn’t work - would bounce all over the map when my cat was right in front of me. Tried to cancel membership and never got reply. They charged me again the following year automatically then told me they couldn’t reverse charge unless I had email proof it was cancelled. Terrible company. Terrible customer service.
15 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Johanna,
If you are referring to the subscription charge prior to receiving the collar, we do not activate any subscriptions until the collar is with you. I am so sorry that you had issues with set up but I am glad that we sorted this for you. The issue you seemed to have after this was due to wifi not having been set up with the right details.
As for the subscription payment, if you have tried to cancel this with us before then no worries we are happy to refund this to you. Please can you email in at help@pawtrack.com with this cancellation request and we can sort this out for you? Without this, we would not know whether you had wanted this cancelled previously.
Regards,
Team Pawtrack
Do not deal with this outfit
Do not deal with this outfit. Bought a collar some time ago and never managed to get it working despite being tech literate. Threw it away. They have just taken £59.99 from my credit card as a renewal of the annual service-charge. No notice of renewal, just took the money. They say you must write to then a month prior to renewal otherwise they will take the money for another year. They have refused requests for a refund.
13 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear IPS
We are happy to refund this payment if the subscription was cancelled at any point throughout the entire year, even a day before the continuation. All we would need is an email from you to state this and this would be not a problem at all. If you have this email, please let us know at help@pawtrack.com and we can refund you for this. Furthermore, we would not have been able to help you get this working if you had not let us know, and are more than happy to try with you now if you still have the collar for this. If not, we are also able to offer you a 50% discount on a new collar to go alongside this subscription.
If you do have any form of cancellation proof, please let us know at your earliest convenience so we can refund this for you.
Regards,
Team Pawtrack
Highly disappointed by customer service
I worked with Pawtrack for 3 years without any trouble. Then in april, the collar stopped working, and they offered me a new one at reduced price. It took a while to arrive, having to pay for additional custom import duties; The new collar did not work. They sent again a new one, for which I again had to pay for custom duties and again, not working; Eversince, I sent back the last collar, for which I was paid back only for the sending costs; I have been chasing them to get the price of the collar paid back and to confirm the cancellation of my subscription, without ANY reply in 2 months!!! I am highly disappointed.
4 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Audrey,
I can only apologise for the recent situation you have had with us. Please can you email in again at help@pawtrack.com in reference to this review and we are happy to work with you on cancellations. I am not sure what this charge was for import and am happy to look into this for you as well. Our prices are covered at checkout and they should not be contacting you about any issues with this shipment. Please let us know what this was at your earliest convenience.
Regards
Team Pawtrack
Horrendous product
The collars appear lightweight and comfortable enough for my small cats with long, skinny necks.
That's the best thing I can say.
They take a week to arrive. Bear this in mind, when your subscription is activated at point of purchase. So you lose a week from your first month. Not that it's really relevant, since tracking fails anyway.
They're dreadful to set up. It takes hours of your time. H.O.U.R.S. And that's not it if you've got more than one - they repeatedly require collar diagnostics running to snap them out of whatever software loop they get stuck in. That means hours off your cat's neck, sat in direct line of sight of the sky, so they can chat to the GPS and mobile network. Dunno about chat, looks to me like they've had a chat, gone on for drinks and dinner, more drinks and an impromptu drunken holiday to Magaluf. My are all offline and have been for 48 hours. One believes it's sat in a field. Thankfully, the cat brought it home, and it's on my patio table.
The app is buggy at best. It has a score of 2.2 on the play store. This may reduce when I put my review up.
Battery life is SHOCKING. I mean, terrible. You need to change the battery over, daily. Which is fine, if your cat comes home. But if your cat comes home, why do you need a tracking collar?
I've had several bits of advice from Kira at support. She was really responsive.
Until I mentioned I was exercising my right to reject the collars, under the consumer rights act. I haven't been able to get a response out of them in 5 days, now. I've emailed support(at), help(at) and j****y(at) ...pawtrack.com, and heard nothing.
I've just emailed for a last time, giving them 24 hours. Then I'll be speaking to my bank and reporting the company to trading standards.
Don't waste your money. This company is a scam.
3 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Hana,
Our subscriptions are not activated until the collar arrives with you so you need not worry about that.
As for the setup process, we are working on cutting this time down considerably and we recommend that you leave this outside overnight so you do not need to worry about what it is doing during that time.
With the app, we are working on making improvements on this in the near future and can only apologise for how buggy it has been with you.
When asking for returns or refunds, your query is sent to our other department and I am not sure why this has taken them so long to respond. If you are within your 14-day return period from when you received this collar, we would have no issues with refunding this once returned. Please contact them again at help@pawtrack.com in reference to this review and they should get this sorted for you if it has not been already.
Regards,
Team Pawtrack
Took a bit of time to set up
Took a bit of time to set up, and did have communication with help desk, allowing us to get there in the end. Just took a few hours to get sorted. Tracking is ok, WIFI is a nice feature.
3 de agosto de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Miles,
I am glad that you managed to get this up and running! I am so sorry that you found this difficult but I am glad that we could help. If you do have any other concerns please let us know again at help@pawtrack.com and we are more than happy to have a look at this with you. If there is anything that we can do for you at any point please let us know.
Regards,
Team Pawtrack
DO NOT BUY THESE COLLARS!!!
The collars don’t work with 5GHz Wi-Fi which they don’t tell you about before you buy. My subscription stopped working when I moved. They then took an unauthorised renewal fee and I bought a new collar in the hope it would work - it didn’t. They have ignored all my requests for a refund and I will have to take them to the small claims court if they continue to ignore me.
I have reported the company to Watchdog and would recommend that others do the same.
AVOID AT ALL COST!!!
30 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Grace,
I am sorry for these issues that you have had with the collar and know that it is incredibly rare for someone to not have 2.4ghz wifi as well as 5.
As for your refund on the collar, please can you email in again at help@pawtrack.com and refer to this review so we can look into this for you again if you have let us know in the 14 days.
Regards,
Team Pawtrack
Terrible customer service
Terrible customer service! The collar has not worked in 4 mos and the customer service has been no help. I am trying to cancel my subscription but having difficulty. Buyer Beware!!
29 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Eileen,
If you have had this collar for 4 months and have not gotten this to work for you, we are more than happy to replace this for you under warranty and I can see that you are already down for this. Our new collars do have an improved antenna since June so I believe this will work a lot better for you. We can not cancel subscriptions after the first 14 days and under a year without the collar being returned to us first. This is found in our terms and conditions. I am sorry for all of these issues and we hope that you get in contact with us again at help@pawtrack.com if you have any more questions!
Regards,
Team Pawtrack
Collars did not work and I was never reimbursed
I ordered two Pawtrack collars in June of 2021. It took several days just to get the app to stop crashing and several more for the collars to sync with the technology. Once they finally did, they did not track well in real time and were not helpful in tracking my cats. The battery life was very short (less than half a day) and one of the two batteries never charged properly at all. And, because of the time difference (I am in the USA and they are in the UK), tech support was a nightmare. They would only communicate via e-mail, even though I asked for a phone number, and there was always a 6+ hour delay in reply. Once I finally decided to return the collars, I sent them back to the indicated address and got a tracking number. Despite providing the company with the tracking number, which provided proof the package was delivered successfully, they never reimbursed me for the cost of the collars or the subscription fee. I have been trying to resolve this issue for over a year and have never received a reply to any of my messages. It was a horrible, frustrating experience and I would not recommend this company. Try Whistle instead; their collars work great.
27 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi Julie
I can see from our records that you did not cancel this subscription in time for us to refund the payment but we have done so for you now anyway. You had two active subscriptions, so when you sent the link to cancel one we did and did not realise that you wished for us to cancel these both. This should have been sorted for you now and refunded.
As for your collar, I can see you were using our old collar and this had not been set up correctly on our new app. As the wifi was not set up, this would have been the cause of the short battery life.
For the returned products, it does state in our terms and conditions that you have a 14 day return period after purchase to get these back to us for a refund of the product. As this was not in that time frame, this would have been why you were not reimbursed. If in fact these were, we refunded you these payments and if they had not gone through please contact us again at help@pawtrack.com.
Our collars now, especially those in America, are greatly improved with better antenna and GPS tracking. When set up correctly with wifi, these do last longer than a day and have not had any of these old issues since.
Please contact us again at our email if you have any questions or queries!
Regards,
Team PawTrack
Lied to then ignored….
Once again being lied to then ignored….
After replying to my original review almost instantly to try and make themselves look good. I had a 2 email conversation with (Pawtracks only 2 employees) don’t be fooled into thinking this is a big company!!!
I have since been ignored again after asking for a refund. They tried to tell me that it was lost in their finance department( which they don’t have)
26 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi again Andy,
We have sorted this out for you and prior to this second review we did refund both the subscription and the device, we just were not aware that you wanted the second subscription refunded as well. I am so sorry for this miscommunication. We do have a team of people but it alternates who is doing what each week. This must have been were the confusion came from and we apologise for this too. I hope everything is sorted for you now.
Regards,
Team PawTrack
Better off lighting cash on fire
If you live in the States in a rural area even with a decent cell signal this device will not work. It’s also worth mentioning that I have a wifi mesh network that can likely be detected from space. Tech support from paw track wanted me to hand over my SSID and password so they could assist me. No, no and no.
It’s also worthy to note they make it nearly impossible to cancel the subscription without some type of awkward human interaction via email.
If you’re in the states, DO NOT BUY. Product is a hot steaming pile of garbage.
22 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Brian
I am so sorry that you have had these issues. We only ask for these details as we only work on 2.4 wifi networks and a lot of people make spelling errors when typing this information. The only thing we do with these details is entered them ourselves and look at the logs to ensure these have gone through. We do not store this information anywhere at all and our app does not keep a log of them either. So much so if you run diagnostics or reset the wifi, the details would need to be entered again. They are never saved and we can not do anything aside from entering them ourselves with them. Our app also does not scan for wifi, so any errors made whilst typing this in means it would have accepted the information but not connected.
Furthermore, please do reach out to help@pawtrack.com for us to continue to help you. We do respect the decision that some customers do not feel comfortable handing this information out for whatever reason, so getting back to the email we sent would have meant we could continue to solve this problem in another way. We are still more than happy to help and understand that this setup process can be hard for some people. For that reason, we are continuing to make improvements to the wifi capability and we hope you stick around until then.
Regards,
Team Pawtrack
Cat tracker experience
I found cat tracker a really good product, when bought one as a present for a friend she was so pleased with it. That she recommended to a friend. I was looking after her cat when she was on holiday and found it very good.
21 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Carole,
Thank you for your kind words! We love to be able to keep cats safe so the more people who are able to spread awareness on cat our cat tracking collar the better! I also really hope they were able to track their cat from their own phones whilst they were away, as we do have a 'share cat' feature that allows people to track their cats from anywhere in the world. Or if their cat goes traveling with them next time, our collars do work across borders too!
Next time you know someone who can recommend this product or you do so yourself, drop us a line at help@pawtrack.com and we can offer you both a month's free subscription along with this. As always, if you need any help with the product please let us know and we are happy to help!
Regards,
Team PawTrack
Worst company and device ever.
Customer Service = Poor at best
Product = Poor at best
Similar to other poor reviews. In terms of positioning devices, this is the most laborious to get working, gives consistently poor performance and is by far the worst of the devices I have used for outdoor positioning.
After getting poor data when used by the cat I took the device on a cycle ride to compare location data with a cycle gps device and a phone. The difference was incredible. In terms of finding out where your cat is, you are likely better off with a local map on a dartboard.
I gave up attempting to use it last year - and refrained from posting a poor review as I live in a fairly rural area, so cut them some slack. (although the other devices all manage it perfectly).
However I recently had my renewal direct debit taken for a second year! With no prior notification. There are no indications for billing data on the pawtrack app. My email address used for purchasing the device has no account linked to it on the pawtrack website.
In short, no way to check / stop the driect debit.
My initial email when contacting pawtrack was responded to - but once "refund" was mentioned, all responses stopped.
Calls to the support telephone number indicated on the receipt go unanswered.
So essentially you have no way of stopping the direct debit without your banks involvment "after" you realise its been taken.
This is by far the single worst company I have ever dealt with. The device itself is likewise the worst positioning device I have ever used.
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RESPONSE TO PAWTRACK'S RESPONSE
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The fact is your product performs incredibly poorly.
When taken on a cycle ride, it was neither hidden under bushes, cars or inside derelict buildings.
In terms of T's & C's for a direct debit, if you migrate to a new platform which inhibits a customers ability to check or cancel any subscription with you - surely you have an obligation to let your customers know?
That is pretty much basic customer service.
The fact that you have so many poor reviews, ALL complaining about the same thing is unfathomable. Just sort yourselves out or stop selling crap products.
I have done you a favour here by editing my original review with this response rather than giving you ANOTHER 1 star review.
Which incidentally - for anyone reading, it seems the only reason you have such a high review is because reviewers are posting multiple 5 star reviews. I will be contacting Trust Pilot about this. Honestly, the first 2 pages of 5 star reviews have 11 reviewers who account for 31 x 5 star reviews for this product!
20 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear bbq boy,
As for the product, I am so sorry that you have had this experience. Unlike phones, tags or any sort of GPS you can have in hand, cat collars are so much smaller than getting a position is harder as is. In addition to this, cats hide under bushes, cars, inside abandoned buildings, and generally places where we don't think to put our phones. Because of these two factors combined, GPS signals can waver and take some time to come through.
However, our collar does store the data and send it across to your app every 6 minutes and this can be lowered or higher for better battery life. If the collar fails to connect on that 6th minute, it will continue to try every minute after until the information goes across. I.e, when your cat gets up again. We do also offer a built-in one collar, meaning we have to keep everything as small and lightweight as we can for the cat's comfort. Anything bigger would hang around the cat's neck too heavily and cause more situations where the collar may get stuck. As stands, the only bulk of our collar is the rechargeable battery.
Unlike some other cat collars, we have our antenna facing the sky at all times to give this the best chance. We do also offer an 'update' button on our app that allows you to get this position immediately and send across this command constantly before it goes through. This means that you can find your cat when it is out and about on the spot if you need to get to them in an emergency.
As for the renewal debit, this is a repeat subscription and this is found in the terms and conditions when you both sign up and pay for this product. Your email address would likely have been linked to our old website and you would have to sign up again on our new one as it does not store that same information. To stop this credit, you would have to email in or message us on social media so we can sort this out for you. This is also found in our terms and conditions.
As for the emails, once you have been labeled as needing a refund, we pass you to our finance team to sort this out. I am so sorry about their late responses and we are working on a bigger team for this. I can only apologise.
We do not offer phone support and never have, any number found online would no longer be linked to us. Just like some of our competitors, phone service is not something that we offer as it would take too long for the customer to be on hold whilst we do things behind the scenes. I am so sorry about this too.
In short, if you need to get in contact with us please let us know your email in direct messages or email in again letting us know who you are so we can fast-track this for you. I am so incredibly sorry about all of this and we hope to sort this out.
Regards,
Team PawTrack
The scam that keeps going
I don't know how long this is going to take for people to realize this is a HUGE scam. Do yourself a favor, call them, and see if they answer the phone. Do it for a few days in a row before buying. Funny how the reviews are either 5 stars or 1 star. Wonder why.
20 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Dear Pate,
We do not offer phone service for this company. We offer both responses on social media and by email, though through social media your response time will be quicker. I am so sorry about this experience you have had and we hope to resolve this issue. Please can you email in at help@PawTrack.com or, even better, let us know your email on our Facebook messages and we can sort out whatever has happened. I am incredibly sorry about all of this and we do want to keep cats safe around the globe.
Just like our competitors, we simply do not offer phone services. The number you may find is outdated and no longer connected to our services. We found phone calls took too long and that the customer was on hold whilst we did things behind the scenes for them. To prevent this for the customer, we offer Mon-Fri 9-5.30 UK British Summertime for responses via email and direct message.
Again, I apologize for this and I will let our team know that you may be coming in so they can fast-track your problems.
Regards,
Team PawTrack
I have come to the realisation that…
I have come to the realisation that this company is most likely a SCAM!! Zero stars. Took 4 days just for it to set up after multiple tries. Tracks sporadically and very unreliably. I have messaged the company multiple times with photographic evidence to show that the collar is not working satisfactorily. My (more than 10) requests for return / refund information have been ignored completely. Because I am not in the UK, escalating to a UK ombudsman/ fair trade organisation is complex (but I will continue to try). Do not purchase if you are in Australia.
19 de julho de 2022
Avaliação não solicitada
Resposta da Pawtrack Cat GPS
Hi George,
I am so sorry about this. I have contacted a member of our team and they have replied to this email for you now. Please go to that email thread to find out the next steps on getting this refund to you.
Regards,
Team PawTrack
A Experiência Trustpilot
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