The actual site is good, if you can log in at all... I need to access payslips from a previous employer, and I can get halfway through the login, until it asks for a one time passcode which never co... Ver mais
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Veja o que dizem as avaliações
Excellent service and a fantastic team! I have been working with Payescape for over 8 years, and with Nikki for the last 7. The service and communication are always great. Nikki makes running payroll... Ver mais
A empresa respondeu
Whenever I have a query or need assistance, the team is always incredibly responsive, knowledgeable, and genuinely happy to help. They completely take the stress out of payroll and make sure everythin... Ver mais
A empresa respondeu
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de folhas de pagamento
- Escritório de Contabilidade
- Serviço B2B
- Instituição Financeira
- Assessoria em Recursos Humanos
- Serviço financeiro não-bancário
Escrito pela empresa
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Informações de contato
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, Reino Unido
- 02827641060
- info@payescape.com
- payescape.com
4,6
Excelente
182 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lauren has been really helpful in…
Lauren has been really helpful in accommodating our requests and changes, and has always responded promptly.
7 de julho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your lovely review.
We're delighted to hear that Lauren has been able to support you so effectively. Providing prompt, flexible service and responding quickly to our clients' requests is something we pride ourselves on, so it's wonderful to know this has been your experience.
We'll be sure to pass your kind words on to Lauren, she'll really appreciate the recognition!
Thank you again for taking the time to leave your feedback
Exceptional Customer Support from Start to Finish
Overall, my experience with PayEscape has been very positive. Like any payroll system, it had its ups and downs, but it always did what we needed it to do and supported our payroll processes effectively.
What really sets PayEscape apart is the exceptional customer service. Our Payroll Consultant, Charlotte McLeod, has been outstanding throughout. She is incredibly knowledgeable, always took the time to explain processes clearly, responded promptly to any queries, and consistently kept us updated. She is genuinely one of the best payroll consultants I have ever worked with and has been an absolute pleasure to deal with.
The wider PayEscape team have been just as impressive. Every consultant we interacted with was friendly, professional, knowledgeable, and always willing to help. No matter who we spoke to, we received clear guidance and excellent support, which made managing payroll so much easier.
A huge thank you to Charlotte and the entire PayEscape team for all of your support over the years—it has been greatly appreciated.
9 de julho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear that your experience with PayEscape has been such a positive one. We know payroll can have its challenges, so it's fantastic to know our software and, more importantly, our team have been able to support you every step of the way.
A special thank you for recognising Charlotte. She will be absolutely delighted with your feedback.
It's also fantastic to know that the wider PayEscape team has consistently delivered the friendly, professional, and knowledgeable service we strive for.
Thank you again for your continued trust and support over the years. It's been a pleasure working with you, and we look forward to supporting you for many years to come.
We have used Payescape for many years
We have used Payescape for many years, Always a pleasure to deal with. Patient with me and my many questions:)
I would highly recommend
7 de julho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you so much for your lovely review.
We're incredibly grateful for your continued trust and support over the years. It's wonderful to hear that you've consistently had a positive experience with our team.
Providing friendly, patient support is something we take great pride in, so it's fantastic to know this has made a difference.
Thank you again for your recommendation and for being such a valued PayEscape client. We look forward to supporting you for many more years to come!
The actual site is ok, but...
The actual site is good, if you can log in at all...
I need to access payslips from a previous employer, and I can get halfway through the login, until it asks for a one time passcode which never comes through. I called to ask why this is happening, and they said they can't help me as I am not the employer. So I can't access my own documents due to a technical issue on their side. This is making it very difficult to get my new employment signed off.
30 de junho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for taking the time to share your feedback. We're sorry to hear you've had difficulty accessing your payslips, and we understand how frustrating this must be, especially when it's delaying your new employment.
For security and data protection reasons, we're unable to make changes to employee accounts without authorisation from the employer. However, we do want to help you get this resolved.
If you're still experiencing issues with the one-time passcode, we'd recommend contacting your previous employer, who can work with us to verify your details and help restore access. If they reach out to our support team, we'll do everything we can to resolve the issue as quickly as possible.
We appreciate your feedback and apologise for the inconvenience you've experienced.
The team is always professional
The team is always professional, reliable, and extremely responsive. Emails are answered promptly, and any payroll queries or issues are dealt with efficiently and accurately.
Thank you to the entire Payroll Team for your hard work, dedication, and excellent customer service. Your support is greatly appreciated.
30 de junho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you Ashish for your wonderful review
We're delighted to hear that you've had such a positive experience with our Payroll Team. Providing professional, reliable, and responsive support is at the heart of what we do, so it's fantastic to know that our team has consistently delivered the service you expect.
Your kind words about our responsiveness, accuracy, and customer service mean a great deal to us, and we'll be sure to share your feedback with the entire team, they'll really appreciate the recognition.
Thank you again for taking the time to leave a review and for trusting PayEscape with your payroll. We look forward to continuing to support you!
Outstanding Support and a Seamless Transition to PayEscape
We recently moved to PayEscape for our Time & Attendance, HR, and Payroll systems, and the experience has been excellent from start to finish.
The implementation process has been well managed, and the support we've received has given us confidence every step of the way. A special thank you to Alex Livingston, who has been an absolute pleasure to work with. Alex has been knowledgeable, responsive, and incredibly supportive throughout the entire process, always taking the time to ensure everything ran smoothly.
We would also like to recognise Helena Scott from the HR team and Johnny Cummings from the Time & Attendance team. Their expertise, professionalism, and willingness to help have made the transition seamless.
It's been a pleasure working with the PayEscape team, and we look forward to continuing our partnership. We would highly recommend PayEscape to any organisation looking for a reliable, professional, and customer-focused HR, Payroll, and Time & Attendance provider.
30 de junho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you so much for taking the time to leave such a fantastic review
We're delighted to hear that your transition to PayEscape for Time & Attendance, HR, and Payroll has been such a positive experience. We know implementing new systems is a significant project, so it's wonderful to hear that the process felt smooth and well supported from start to finish.
A huge thank you for recognising Alex, Helena, and Johnny. They'll be thrilled to know their knowledge, professionalism, and commitment made such a positive impact. We'll be sure to pass your kind words on to each of them.
Thank you again for your recommendation. We look forward to supporting your organisation for many years to come.
I've been using PayEscape for the past…
I've been using PayEscape for the past 18 months and have consistently found their service to be excellent.
The payroll consultants are knowledgeable, responsive and always willing to help. Whilst PayEscape provides plenty of support materials and self-service resources, what really sets them apart is the personal service.
A special mention must go to Terri Kelly, who has been absolutely fantastic. Nothing is ever too much trouble, and her patience, professionalism and willingness to help have made a real difference during my time using the system. Terri is a real credit to PayEscape, and I can't thank her enough for all of her support.
I would have no hesitation in recommending PayEscape to other businesses looking for a reliable payroll provider backed by a genuinely supportive team.
23 de junho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for such a thoughtful review
We're delighted to hear that you've had an excellent experience with PayEscape over the past 18 months. Providing knowledgeable support, responsive service, and access to helpful resources is incredibly important to us, but it's especially rewarding to know that our personal approach has made the biggest difference.
A special thank you for recognising Terri. We'll be sure to pass your kind words on to her. She will be absolutely thrilled to read your comments.
Thank you again for your recommendation and for placing your trust in us. We look forward to continuing to support you and your business for many years to come.
Excellent service and a fantastic team
Excellent service and a fantastic team! I have been working with Payescape for over 8 years, and with Nikki for the last 7. The service and communication are always great. Nikki makes running payroll completely stress-free. She is highly professional and goes above and beyond to ensure everything runs smoothly. The rest of the team is also incredibly helpful, especially the P11D team. Thank you all for the brilliant service you provide!
22 de junho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your wonderful review
We're incredibly grateful for your loyalty over the past 8 years and delighted to hear that you've continued to receive such a positive experience from our team.
A special thank you for recognising Nikki. She will be thrilled to hear your kind words. Making payroll stress-free for our clients is exactly what we strive for, and Nikki's professionalism, dedication, and willingness to go the extra mile are qualities that truly reflect our values.
It's also fantastic to hear that the wider team, including our P11D specialists, have been able to support you so effectively. We'll be sure to share your feedback with everyone involved.
Thank you again for taking the time to leave such a thoughtful review. We look forward to supporting you for many more years to come!
UK Payroll reccomendation
I’ve been working with Donna and Karina at PayEscape for around a year on a large UK payroll, and they have both been absolutely fantastic. They are consistently patient, kind, and highly efficient, making the whole process smooth and stress-free. Overall, my experience with PayEscape has been excellent, and I wouldn’t hesitate to recommend them.
15 de junho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your fantastic review and recommendation
We're delighted to hear that you've had such a positive experience working with Donna and Karina over the past year. Managing a large UK payroll requires accuracy, efficiency, and strong communication, so it's wonderful to know that their patience, kindness, and expertise have helped make the process smooth and stress free for you.
We'll be sure to share your kind words with both Donna and Karina.
Thank you again for taking the time to leave a review. We look forward to continuing to support you and your payroll requirements in the future!
The service, the staff, response time.
The service, prompt response.
1 de abril de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your review.
We’re delighted to hear that you’ve been pleased with both our service and response times.
We really appreciate you taking the time to share your feedback. Thank you for choosing PayEscape!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Your team is professional
Your team is professional, responsive, dedicated and courteous. Whenever we have queries or new topics arise, Payescape is there to support us every step for every need. We greatly appreciate you!!
10 de junho de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you so much for your wonderful review.
We're delighted to hear that you've found our team professional, responsive, dedicated, and courteous. Providing ongoing support and guidance for our clients is at the heart of what we do, so it's fantastic to know that we've been able to support you every step of the way.
Thank you for taking the time to share your feedback, we truly appreciate it and look forward to continuing to support you in the future.
Whenever I have a query or need…
Whenever I have a query or need assistance, the team is always incredibly responsive, knowledgeable, and genuinely happy to help. They completely take the stress out of payroll and make sure everything is managed accurately and on time. It is rare to find a service provider where nothing is too much trouble. So so friendly and engaging, honestly a pleasure to deal with :)
11 de maio de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you so much for this amazing feedback
We’re delighted to hear that our team has been able to make payroll feel less stressful and more manageable for you, that’s exactly what we aim to do. Knowing you find the team responsive, knowledgeable, and genuinely helpful means a huge amount to us.
We’ll be sure to share your kind words with the team.
Thank you again for your support and recommendation
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Excellent all round
The team are always helpful patient and friendly, it's always a pleasure to talk to them.
18 de maio de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your lovely review
We’re delighted to hear you’ve had such a positive experience with the team. Being helpful, patient, and friendly is at the heart of what we do, so it’s fantastic to know that comes across in every interaction.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great service on Pensions set up
Donna provided consistent communication on the set up of a new pension scheme we required. She helped with said set up and a few other adjustments in time for our monthly payroll.
15 de maio de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your wonderful feedback
We’re so pleased to hear that Donna was able to support you throughout the setup of your new pension scheme and ensure everything was ready in time for payroll. Consistent communication and making what can be a complex process feel straightforward is exactly the level of service we strive for.
We’ll be sure to pass your kind words on to Donna , she’ll really appreciate them.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Always friendly and happy to help
Always friendly and happy to help. Carol and Lorraine are a pleasure to work with. We have a laugh but get things done when we need too. Happy to recommend them.
21 de maio de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your review
We’re so pleased to hear you’ve had such a positive experience with the team. Building great relationships with clients while still getting the job done is exactly what we aim for. we will pass your feedback on to Carol and Lorraine
A bit of laughter along the way always helps too
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Highly recommend
PayEscape have been so supportive during our move to their payroll system, especially as I had absolutely no knowledge of payroll beforehand! Joanna, Sebastienne, Anna and the rest of the team are always so patient and helpful with all my millions of questions and nothing is too much trouble. Would highly recommend :)
22 de maio de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you so much for your lovely review
We’re delighted to hear that your move to PayEscape has been such a positive experience, especially starting out with no previous payroll knowledge. Changing payroll systems can feel overwhelming, so it’s great to know the team helped make the transition smoother and more manageable for you.
Joanna, Sebastienne, Anna, and the wider team will be so pleased to hear your kind words.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Fantastic Support
They are very helpful and their support is fantastic. They are up to date with all statutory changes regarding payroll.
20 de maio de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for your review.
We’re so pleased to hear you’ve had a positive experience with our support team. Providing helpful, reliable support and staying fully up to date with all payroll legislation and statutory changes is incredibly important to us, so it’s fantastic to know this has stood out to you
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
The PayEscape team have made our…
The PayEscape team have made our payroll a dream. The staff team behind the scenes are always very helpful and the platform itself is very easy to use. Definitely value for money with the service provision.
14 de maio de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you for such a fantastic review
It’s great to hear both the team and the platform are making things easy for you. We work hard to keep everything simple and well supported, so it’s brilliant to know that’s coming through in your experience.
Really appreciate you highlighting the value too that means a lot to us.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape has been a great payroll…
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I speak with her. She’s knowledgeable, patient, and genuinely goes above and beyond. Her support, along with the wider team’s efficiency, makes payroll run much smoother.
9 de abril de 2026
Avaliação não solicitada
Resposta da Payescape
Thank you so much for your wonderful feedback.
We’re delighted to hear that PayEscape has been a great fit for your business and that our team has been able to support you so effectively. Making payroll smooth and stress-free is exactly what we aim for.
A special thank you for highlighting Charlotte she’ll be absolutely thrilled to hear your kind words. We’re really proud of her knowledge, patience, and commitment to going the extra mile, and it’s great to see that reflected in your experience.
We truly appreciate you taking the time to share this, and we’re always here if you need anything!
Payroll
Overall, it was the team who made the experience truly great. Nothing was ever too much trouble, and they always did their best to ensure every payroll run went as smoothly as possible.
4 de março de 2026
Avaliação não solicitada
Resposta da Payescape
Hi Audrey, Thank you for your kind feedback
We’re really pleased to hear that our team helped make your experience such a positive one. Payroll can be complex, so ensuring every run goes as smoothly as possible is something we take great pride in, and it’s fantastic to know the team’s support made a difference.
Your comments mean a lot and will certainly be shared with the team. Thanks again for taking the time to leave a review!
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