Payment Swap Avaliações 

68
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Easy to use and navigate, simple straightforward. Cars are limited to what you chose but if you find a car you like it’s straight forward process. Few things I have had issue with is with the actual... Ver mais

Avaliado com 5 de um total de 5 estrelas

So I contacted Paymentswap not even a week ago and I’m collecting my new car tomorrow! Nige has been fantastic throughout the process really knows what he’s talking about . Can not recommend enough my... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I enquired about a vehicle to which I had to input all my details and pay a £99 admin fee. Then It seems they simply passed my number to the dealership of the car and it wasn't a very helpful service... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Congratulations on a incredible Website! I found this site saved me so much time and effort in the usually painstaking task of finding a newer car, and who would of thought I could find a more family... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária
  2. Comércio online

Escrito pela empresa

The easy way to swap your car. Got a car on finance? Swap to any one of our 12,000+ approved used cars and drive something you love without any hassle. Just visit www.paymentswap.co.uk, enter your reg number and go!


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(68)

0 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Easy to use and navigate

Easy to use and navigate, simple straightforward. Cars are limited to what you chose but if you find a car you like it’s straight forward process.
Few things I have had issue with is with the actual car dealer with missing v5 log book, and locking wheel nut, has been rectified but has given a few frustrations

13 de novembro de 2022
Avaliado com 4 de um total de 5 estrelas

Not too much contact from them.

Not too much contact from them.
3 stars because of the Admin fee

22 de fevereiro de 2022
logotipo da Payment Swap

Resposta da Payment Swap

We appreciate you taking the time to leave us a positive review.
Thank you so much.
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Very smooth transaction very helpful…

Very smooth transaction very helpful staff and very easy process
I would definitely recommend

2 de dezembro de 2021
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Resposta da Payment Swap

We appreciate you taking the time to leave us a nice review! Thank you so much.
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Head gasket went on finance car i…

Head gasket went on finance car i thought i would be stuck with no car for two years, i found payswap online so i applied thinking it wouldn't be an option but i was accepted and it was all done very quickly within 12 days, I got my new car today and am very pleased and relieved. Excellent service when you feel there is no hope especially as i live in the countryside with no buses to get on. Thank you so much you have been a huge help.

26 de outubro de 2021
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Resposta da Payment Swap

Hi,

Thank you for your kind review, it means a lot to us :) We're thrilled that Payment Swap allowed you to swap cars earlier than you thought. Enjoy the new car and hopefully we will see you again!

Kind Regards
Payment Swap Team

Avaliado com 1 de um total de 5 estrelas

I enquired about a vehicle to which I…

I enquired about a vehicle to which I had to input all my details and pay a £99 admin fee. Then It seems they simply passed my number to the dealership of the car and it wasn't a very helpful service so I decided to cancel my order and look elsewhere. I asked for my £99 back because it was obvious they hadn't really done any admin as my enquiry never got further than asking a question and I was told I wouldn't be eligible for a refund. So unless you're definitely going to get a vehicle from them make your decision before you even enquire about a car. I've had to pay £99 for them to make a phone call.

13 de outubro de 2021
Avaliação não solicitada
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Resposta da Payment Swap

Dear Harvey

Thank you for your feedback.

I can assure you that all justified comments that are sent to help improve our customer experience are taken extremely seriously.

However in your case, we feel that your failure to communicate or indeed follow an easy and trusted process demonstrates that your feedback given in an attempt to warn others not to buy if they’re not serious is unjust and disrespectful to other users.

Also stating that we only make one phone call in the part we play to help customers swap their car is wildly inaccurate, as there are many behind the scenes actions required when we work with the dealership on your behalf.

You will see from our four-year track record that we delight in making genuine customers 100% happy, and therefore receiving your negative feedback comes as quite a surprise to myself, our online team and the dealership staff who had taken their car off sale for you and spent time chasing your finance acceptance and liaising with us.

Without reason, after everyone had done what was expected (which is far more than just making a phone call as you say), you said you had decided to go down a different route and cancel your order. We respected your wishes and unlike elsewhere, we did not pursue this any further. It is only after learning that Admin Fees are none refundable on cancellations that you decided to communicate with us.

Like all our customers, you were given all the relevant information needed prior to placing an order, and this was done not only to help you make an informed decision, but abide by strict FCA regulations. In our communications, it clearly states on what grounds Admin Fees are refunded. We show this same information on each page of our website and within other communications sent at the point of your order.

To recap, we explain that our fixed admin fee is only refundable under two scenarios. First, if we are unable to get finance approval, and second is if the vehicle ordered is no longer available and a suitable replacement (at our discretion) cannot be supplied. Cancellations do not qualify as it clearly states, and had you taken the time to read this, then it’s likely you would not have casually ordered a car from us.

We feel you also failed to inform us of your intentions until it was too late. Had you have done so, we could have helped. Since then, we have contacted you twice but similarly, we have not had a reply.

You also accused the dealership (winners of countless industry awards for customer care) of not treating you well. Based on this, again had we have known, we could have looked at refunding your Admin Fee partially or in full. Having spoken to them however, they too feel your comments are unfair and do not accept your approach in this very busy time.

We wrote to you to explain we may be able to refund your Admin Fee if you could indeed expand on what you meant, but instead, you chose to ignore us once again and blame us and our trusted process for your failings.

In closing, we are sorry that you chose to cancel your order but we do wish you well and hope you find your ideal car elsewhere.

Regards
Payment Swap

Avaliado com 5 de um total de 5 estrelas

Very helpful staff and everything…

Very helpful staff and everything explained in detail. I felt free to go through questions on matters that i did not understand.

28 de junho de 2021
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Resposta da Payment Swap

We appreciate you taking the time to leave us a nice review! Thank you so much.
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Thankyou you for helping swap my car…

Thankyou you for helping swap my car really happy to be getting a bigger better car for my family and now enjoy our summer in style

24 de junho de 2021
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Resposta da Payment Swap

Emily,

We're so happy that we could help you swap cars - especially in time for Summer!
Thanks for using Payment Swap, and enjoy your new car.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

I applied for a larger car

I applied for a larger version of my car having only purchased in October last year. I thought it would likely be impossible to swap to the newer car. Payment swap introduced me to quality dealer/lender who made it happen. Likely turn around would have been 5-7 days but the original car I went for had already gone. The new vehicle was not actually in the dealership so the process took around 2 weeks.
Only had the car a few hours but I am pleased with it. Very happy

4 de abril de 2021
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Resposta da Payment Swap

Allan,

Thank you for the lovely review :)
We're really pleased that we could help you swap.

Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Really good service

19 de março de 2021
logotipo da Payment Swap

Resposta da Payment Swap

Syd,

Thanks!
Enjoy your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very easy and straight forward I couldn't rate them higher enough!

Thanks
Con

4 de março de 2021
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Connell,

We appreciate you taking the time to leave us a nice review :)
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

A million thank you's

I had only had my car for a couple of years but after having a baby the car was too small, it was no longer practical and was causing a massive amount of stress for my family. I had been to two dealerships before trying paymentswap and no one could help. We was preparing to take a hit on our finance's to purchase another car. I came across payment swap whilst doing an online search and it has been a life saver. We now get to have the family car we really needed.
I honestly can not thank Nigel enough for sorting it all out for us, car rides and family holidays are about to become so much easier!
Will 100% recommend to other people i know in similar situations.

4 de janeiro de 2021
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Yasmin,

Really appreciate you taking the time to leave us a nice review :)
We're so pleased our service helped you - that's what we're here for!

Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

A really quick and easy process

A really quick and easy process. Found the exact car I wanted and the website just let me swap my current car that I had only bought in January for a much lower mileage one for similar payment. Buying
online saved me all the time visiting car dealerships. Will use Payment Swap again.

13 de setembro de 2020
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Ioanna,

Really appreciate you taking the time to leave us a nice review :)

We're thrilled you've enjoyed using Payment Swap to find your next car.
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, I would definitely use this company again.

21 de agosto de 2020
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Tracey,

Really appreciate you taking the time to leave us a nice review :)

We're thrilled you've enjoyed using Payment Swap to find your next car.
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Really great company with fantastic service and friendly staff!!

Really great company with fantastic service from Tony to Nige. I’m not one to normally write reviews but from my experience in the way I’ve been dealt with particularly from Nige has been amazing!!

What’s surprising is the only negative comment I’ve read about this company and that being about “Nige”, whom I think has been brilliant with helping me find a new car!

I run my own business which is customer service based and if I could, I’d ask Nige to supervise my staff also to ensure my customers get the best service possible as I did from this company.

I find it shocking to see such rubbish written about a person that is ever so friendly and professional in making sure that I found a car that I really liked and to do any sort of justice I felt like I had to make my opinion known also.

This company is highly recommended!!

Thank you so much for all of your help Payment Swap in getting the right car for me.

I wish you all the very best in the future, keep up the great work!

Kind Regards

Mr Ali

2 de junho de 2020
Avaliação não solicitada
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Resposta da Payment Swap

Mr Ali,

Really appreciate you taking the time to leave us a nice review :)

We're thrilled you've enjoyed using Payment Swap to find your next car.
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Really helpful company to deal with…

Really helpful company to deal with would recommend them to anyone.

16 de março de 2020
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

James,

Thanks for the kind review, sorry for the late reply!
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Best service and very supportive staffs

Really happy with the service I had from the team of Payment Swap, Never thought the staff at payment swap will make the process so easy. From Liam to Nige all were very supportive and made it very easy and quick for me. Thank you very much guys.

5 de março de 2020
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Kas,

Thank you for the kind words, we're thrilled you found the process easy!
Enjoy your new car!

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Brilliant company got me the swap I…

Brilliant company got me the swap I wanted with ease.

7 de fevereiro de 2020
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Alex,

Thank you so much for your kind review, it means a lot.
Enjoy your new car!

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

One of the best car companies ever !

Payment swap was truly legendary and fantastic for me, I had a car I already had on finance and within few months of owning this car (Ford s max diesel) has spent over £800 ! Fixing all the faults as the dealership I bought it from didn’t want to touch it or help, so it left me try gutted and out of pocket and just basically wanting to change the car.

So after thinking about refinancing I found payment swap and all I can say is wow ! So simple and easy to use, just put in your details and what you owe on your car and then go hunting for a new car, it’s truly that easy, Emily and Nige were fantastic and exactly what the car industry needs more often, good people who go out there way to help and not try to sell you any rubbish or not understand what they are selling.

They explain the process and each step, you have constant communication with them and when you do find the car you want like I did will do everything they can to get you driving in your car ASAP, with 5 days I have picked a car, finance had been sorted and be collecting it ASAP ! I’m truly over the moon.

Now you may read this review and think it’s too good to be true or I’ve been told to write such a great review but trust me I’m a honest man with a family and just when I felt stuck in a car that gave me nothing but grief, payment swap have truly saved me and I can thank them enough for there kindness their respect and support and for a fantastic deal on my new car !

So don’t think about doing it just do it and you won’t be disappointed and be smiling as much as I am now !

Well done Emily and Nige and thank you for all your help I’m over the moon !

28 de janeiro de 2020
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Bobby,

Thank you so much for your kind review, it means a lot to all the team.
We're thrilled that you've found a car you really like and no longer feel "trapped" - car buying should be fun and exciting not stressful!

Enjoy your new car!

Kind Regards
Payment Swap Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service!

So I contacted Paymentswap not even a week ago and I’m collecting my new car tomorrow! Nige has been fantastic throughout the process really knows what he’s talking about . Can not recommend enough my mums even now looking cause of how easy the change has been! Many thanks Nige really have appreciated the cracking service you have provided! Miles

22 de janeiro de 2020
Avaliação não solicitada
logotipo da Payment Swap

Resposta da Payment Swap

Miles,

Glad you found the experience stress free - that's what we try and do for our customers!
Have a great time in your new car and hope to see you again in the future.

Kind Regards
Payment Swap Team

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