I would rather hack off my leg with a blunt saw than deal the pure incompetence and negligence of this company again. That said, when I finally got some sense out of a lovely person called Ioana, she... Ver mais
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Veja o que dizem as avaliações
Bunch of thieves. Unwilling signed me to 4 a year agreement . Anyway worst service you can get, unauthorised transaction payments , un helpful. Id rather pay double in fees than go with Paytek. He... Ver mais
I realised after one and half years I was still being charged for a contract I cancelled. Dianah looked into this and was very helpful and professional and got full refund of overpayments. She was exc... Ver mais
A empresa respondeu
I have had no end of issues with closing my account. I spoke with Tania Woodward about my account she was professional and friendly and explained everything thoroughly so there was no misunderstandin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Administration of Payment Processing Contracts for the Independent Sales Sector. We provide fully integrated administrative support for the entire contract life-cycle.
Informações de contato
10 Whites Row, E1 7NF, London, Reino Unido
- 02031763200
- office@paytek.uk.com
- paytek.uk.com
2,6
Ruim
67 avaliações
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Complete sharks,,terminal failed and…
Complete sharks,,terminal failed and although notified they did nothing about it, except still trying to charge monthly fee for something that doesn't work, avoid this company at all cost
25 de fevereiro de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Hello Andrew,
We are very sorry to learn you are having problems with your terminal. Kindly note that we are not your terminal service provider and do not offer technical support. We provide administrative and billing management on behalf of your terminal service provider.
Nevertheless, we would like to investigate and help resolve the issue as soon as possible. So that we can get to it, please contact our Customer Service Team with your agreement number on 0203 176 3200 between 10am - 3pm, Monday to Friday.
Kind regards,
SA
Resposta de Paytek Administration Services Ltd
Hello Chardstock Community Shop,
Many thanks for your kind review. We are pleased to know that you find our services efficient and that we were able to assist you with your enquiry.
Kind regards,
SA
Disgraceful company
Disgraceful company - Corporate bullies, we have not been using their card machine, as the payments were late and could never get hold of any assistance:
signed 4 year contract in september 2022, when they new the legislation was changing to 3 years maximum term.
they have been charging me for the following elements
Pax A920Pro Mobile
Faster Payments
PCI Compliance
I've asked them to remove the faster payments & PCI compliance as its not relevant as I'm not using their machine.
they refuse to adjust the payments to just the supply of the card machine, which I don't need.
Stay away from this company!!!!
3 de fevereiro de 2025
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Ray,
We are very sorry to read your review. Please be assured of our commitment to customer care and assistance, and we would like to investigate your complaint further.
Please note, Paytek act as the billing agent and appointed administrator by your Service Provider. Therefore, your PCI and any legislative compliance enquiry will need to be forwarded to your Service Provider.
Can you please call our office on 0203 176 3200 between 10am - 3pm quoting your agreement number and ask to be put to our Collections Department, in order for us to investigate your complaint with your Service Provider?
Kind Regards.
SA.
Stay away from this small mafia…
Stay away from this small mafia company.don’t believe any of them they are cover each others.they are thief,they gonna looting people pocket.ill take them to court.
15 de janeiro de 2025
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Gulla,
We are very sorry to read your review.
Please note that Paytek provides billing and administrative services for Independent Sales Organisations.
If you have a query regarding your service and would like to discuss with someone at Paytek, please feel free to contact us on 0203 176 3200 between 10am - 3pm quoting your Service Agreement number.
Kind reagrds,
SA
I took out a three year contract via a…
I took out a three year contract via a third party !. My business folded after 18 months. They are holding me to the end of the contract. Not helpful. I would never recommend them. Will be taking up with the financial ombudsman
26 de dezembro de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Alison,
We are very sorry to read your comment regarding your service agreement. Please note that Paytek are billing administrators on the service agreement on behalf of your service provider.
If you have any query regarding your agreement's terms and conditions and would like to discuss, please feel free to contact us on 0203 176 3200 between 10am - 3pm quoting your agreement reference number.
Kind regards,
SA
The lady on the end of the phone said…
The lady on the end of the phone said she would deal with this for me and she did.
15 de novembro de 2024
Very helpful
Helpful, informative member of staff. Knew exactly what information we needed to complete our request.
18 de outubro de 2024
Resposta de Paytek Administration Services Ltd
Hello Jeff,
Many thanks for your review. Glad we were able to provide you the required assistance.
Kind regards,
SA
Prompt and really helpful
Prompt and really helpful . All sorted in one phone call and email confirmation!
4 de outubro de 2024
Resposta de Paytek Administration Services Ltd
Hi Luciana,
Many thanks for your positive remarks. Glad we were able to sort out your enquiry to your satisfaction.
Kind regards,
SA
AVOID AVOID
Didnt process a single transaction with them yet when contract up they still took another two payments. No communication from them to state that contract was up and that payments would still be charged if not personally cancelled.
Avoid like the plaque at all costs
26 de setembro de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Hi Brenda,
We are sorry to read about your cancellation query.
In order for us to review and resolve your complaint, can you please contact our Customer Service or Collections Manager on 0203 176 3200 between 10am to 3pm?
Kind regards,
SA
Check the tiny small print
Unfortunately due to their relationship with PaymentSense (card terminal provider) we are in a monthly contract for "Card Processing Service Charges" with PayTek. We cancelled the contract with PaymentSense several months ago (no major issues with PaymentSense cancellation), and have therefore not done any card processing via this contract since then, but PayTek insist we are still in a separate monthly contract with them to pay for monthly "Card Processing Service Charges", despite the fact that we have done NO card processing.
1 de maio de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Hello Damien,
We are sorry to read your query. We have reviewed your service agreement, and the file notes indicate we have not been able to contact you to discuss your cancellation request.
Can you please contact our office at your earliest possible convenience on 0203 176 3200 in order for us to complete your cancellation request?
Kind regards,
SA
Lina went above and beyond very helpful.
3 de setembro de 2024
Prompt professional and helpful
The support provided by Lina Miah was prompt, professional, helpful and polite, and all done with a friendly tone. Couldn't ask for more really.
27 de agosto de 2024
No words scammers and cheaters all
No words scammers and cheaters all . Avoid
31 de agosto de 2023
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Hello Dora,
We are sorry to read your remarks. If you have any complaint you want us to deal with, please contact our office on 0203 176 3200 between 10am - 3pm with your agreement number, and we would be happy to review and provide you with a detailed response.
Please note, Paytek is a registered company in England (Reg No 09382408) and act as billing administrators to Independent Sales Organisations.
Kind regards,
SA
Avoid this company Scam and Fraud
“Paytek Administration Services Ltd is the worst company I have experienced in my life. They are trying to sell card terminals through their broker and have created fake email IDs and contracts, signing them themselves. I have been trying to explain to them about the scam and fraud, but they never admit to the problems, just trying to claim money even though their service has not been used. Now, I have instructed my solicitor to deal with these scammers and am prepared to take this to court in the future.”
The Paytek generic response doesn't make any sense. Than who are you responding or asking money from people!! Now the issue escalated to my solicitors. Paytek is scammer will pay back damage made on people. I wish people will read this reviews to avoid future problems.
15 de julho de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Customer,
We are very sorry to read your comments.
Please note that Paytek provides administrative and billing management on behalf of Independent Service Organisations, and do not sell card terminals or contract brokers or resellers.
However, Paytek take seriously claim of fraud, miss-selling and we would like to investigate your complaint further with the relevant Service Provider.
Can you please contact our office at your earliest possible convenience on 0203 176 3200 to speak to the Collections Manager? Please quote TRUSTSA when you contact us.
Kind regards,
SA
If I could give no stars I would
If I could give no stars I would. Their machines never worked from when I first got them. Made several phone calls with no success. After several months I cancelled my direct debit now 18mths later I have received a county court judgement. They can clearly see no transactions have been made.
19 de junho de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Hello Christine,
We are very sorry to learn of the problems you had with your terminal service.
Please note, Paytek act as billing agent on behalf of your service provider, and do not provide terminal service.
Nevertheless, if you want us to investigate this further, please call our Collections Team with your agreement reference/SA on 0203 176 3200 (Option1) We would be happy to follow it up your service provider, and provide you a written response.
Kind regards,
SA
I took a contract for my shop
I took a contract for my shop. The agent told me that the contract is only for 18 months and there is no cancellation fee after that. Unfortunately I did not look deeply into the contract which said 48 months instead. No I have to pay around £1000 to close the account. same happened with my another shop and I had to pay nearly £2500 to cancel.
12 de junho de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Shaiju,
We are very sorry to learn you were misinformed by the reseller that represented your terminal provider.
Please note, the Terms of Agreement is attached to a Service Agreement for customer to review.
However, if you have documentary evidence in support of your claim against the reseller, please contact our office at your earliest possible convenience on 0203 176 3200 and we would be happy to escalate to your terminal service provider.
Alternatively, please call our office and speak to the Collections Manager for a review of the cancellation fees, quoting SA/your agreement number(s)
Kind regards.
SA.
Charges
You need to be aware of charges even if you close or sell your business, they will ask to pay for the full contract, other companies, such as energy providers, broadband suppliers, even Elavon or any other card payment suppliers will cancel your contract and no fees to be paid, on the other hand there is no need to get things complicated and get this type of companies on board, just get a direct card payment supplier with no more parties involved, you have been warned
12 de junho de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Mr Rodriguez.
Please note that Paytek are appointed billing agents on behalf of your service provider. Charges are collected as stipulated on your signed Service Agreement.
If you have any query regarding the Terms and Agreement of your Terminal Service, please contact our office on 0203 176 3200 to discuss.
Kind regards.
SA.
Overcharged
I ended my contract and they continued to charge me two more times. Not going to chase after it, hope it was worth losing future business.
31 de março de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Yasin,
We are sorry to read your complaint on this platform.
If you have been incorrectly charged additional fees, please contact our office immediately to discuss.
Please call our office on 0203 176 3200 between 9am to 3pm with your agreement reference. Alternatively, you can send us an email at office@paytek.uk.com and we would be happy to review and act accordingly.
Kind regards,
SA.
Resposta de Paytek Administration Services Ltd
Hello Exelby Shoes,
Thank you so much for your kind remarks.
Kind regards,
SA.
Paytek is very very bad
Paytek is very very bad , I stop contract with them , but they still take money , DO NOT INVOLVE
22 de abril de 2024
Avaliação não solicitada
Resposta de Paytek Administration Services Ltd
Dear Hoa,
We are very sorry to read your comments. Please be informed that Paytek provides administrative and billing management services on behalf of your Service Provider.
Nevertheless, we would be happy to investigate your complaint, and provide a written response.
Kindly contact our office on 0203 176 3200 quoting your service agreement number.
Kind regards,
SA.
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