Pedibal Bikes Ltd - Electric Bikes Avaliações 182

O TrustScore é 5 de um total de 5

4,9

Unit 4 Maple Grove Business Centre, Lawrence Road, TW4 6DR Hounslow, UK, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Five ⭐️⭐️⭐️⭐️⭐️ Next Day!!! Was surfing the net for weeks. Came across the Navigator with throttle assist. Amazing bike, folds down into its own garage. Me and Wifey Love our bikes. Everyone co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent communication with Mark throughout who answered all our questions quickly. The Navigata folding bikes arrived well packaged on the day we asked for. One bike required some derailleur adjus... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited Pedibal's retail outlet unannounced. We were warmly welcomed by Martin, who demonstrated the bikes to us including the folding mechanism and instructions for use and allowed us a short supe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From placing the order plus accessories all went smoothly. A request to change the delivery date worked out perfectly. Assembling the bike very straightforward - impressed by the quality of the mat... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Bicicleta
  2. Concessionária de veículos motorizados

Escrito pela empresa

The UK born full-throttle folding electric bike brand


Informações de contato

  • Unit 4 Maple Grove Business Centre, Lawrence Road, TW4 6DR, Hounslow, UK, Reino Unido

  • 020 3874 1355

4,9

Excelente

O TrustScore é 5 de um total de 5

182 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

My Pedibal bike is brilliant

My Pedibal bike is brilliant. I have had it for nearly 2 years now and it has been absolutely reliable. Servicing is reasonably priced as well as being courteous and friendly. It has been a great buy.

21 de junho de 2023
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Denise, many thanks for your continued support and so encouraging to hear your Naviagata continues to provides the reliability we intended

Avaliado com 5 de um total de 5 estrelas

New Pedibal Bike was deliver :-)

The bike was deliver quickly and is a great design and feels well put together. A little issue was sorted wit no drama or prolonged emails so fantastic.

8 de maio de 2023
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Miles, thanks for your feedback, glad we were able to help sort things swiftly for you

Avaliado com 5 de um total de 5 estrelas

Bought a second Navigata

Bought a second Navigata to add to the one we purchased last year. Nothing we found could match the Navigata for spec and price.
Great bikes, next day delivery as advertised.

2 de maio de 2023
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Steven, so pleasing to hear that you are happy with your initial purchase so once again we thank your for your second purchase and continued support to our brand

Avaliado com 5 de um total de 5 estrelas

I decided to try before I brought

I decided to try before I brought, as I was looking at different options. I found the staff on site very helpful. About two weeks after trying one I got in touch and brought one. It arrived a few days later. Very helpful when I had a problem I was video called and the problem was sorted. I only wish it had suspension, it can be a bit bumpy!

27 de abril de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Marc, many thanks for the feedback and your cooperation in sorting over the video call, we have been asked for suspension and upon investigation with the demand for this upgrade minimal and the folding geometry designed with the existing forks as well as to maintain the price point we deemed it not available at this point.

Avaliado com 5 de um total de 5 estrelas

Perfect commute thanks to pedibal (& cyclescheme)

From both a service and product perspective, I am so pleased I chose Pedibal. My initial enquiry was greeted with enthusiasm and supportive and once my order placed, clear comms on delivery received. Now for the bike which I use to commute from West London to Bankside (@7miles each way) on low power assist - I've made 3 trips so far on one charge and arrive having worked out (@250 calories) a little but not sweaty to the point of needing a shower. Purchased via cyclescheme with @35% discount, a perfect commute!

24 de abril de 2023
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Erol, we thank you for taking the time to offer such positive feedback offering a true reflection of both our bike and brand performance and commitment to provide our goal of value and customer understanding.Continue to enjoy your commute and stay safe.

Avaliado com 5 de um total de 5 estrelas

After a lot of research I kept coming…

After a lot of research I kept coming back to this bike as really liked the look of it and spoke to Steve, who was very helpful, to get more info, specifically as I am 5ft tall, I had tried other bikes and struggled to get on them and had not been on a bike for about 40 years. Took the plunge and am very pleased I purchased. Have been using for approx 3 weeks and have only just needed to charge the battery, so getting a good range especially as I live in a very hilly area. Fast delivery and seems to be well built. Wouldn’t hesitate to recommend.

12 de abril de 2023
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Nicki, so good to hear that your research proved effective and that you are happy with your new Navigata, its always encouraging to hear when customers benefit from their investment and we thankyou for sharing your experience

Avaliado com 4 de um total de 5 estrelas

Due to the excellent service given by mark is sorting my complaint very swiftly, I have now given my review 5 stars, it’s very rare to receive such fast and efficient service these days when problems

Why I have given it four stars as the settings information is not included. My bike came with the kilometre setting after saying that bikes were checked before dispatch , obviously not mine, this led to me fiddling which led to losing my throttle , anyway contacted mark who was very helpful which got the bike into working order . I enjoy the bike and the throttle is excellent for starting off . I find that it could do with a higher gear ratio, as in 5 setting you have to pedal rather quickly, on the bonus side I do not have to touch the gear control for starting off, setting 7 is perfect for setting 1 to 3, but 4 and 5 , peddling rather quickly , anyway for around village setting 2 is adequate, other than these points, I love the bike.

5 de abril de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Disappointing on our part completely, on this one Bryan SORRY! 100% our fault in the setting up and test prior to dispatching, fortunately with your cooperation we managed to sort this with minimal inconvenience and pleased that you are enjoying your new bike.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, on a very one to one personal basis. Can't fault the bikes or the service at all.

10 de abril de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Thankyou Wendy, for your continued support, we have definatley learned from the benifits of responding to our customers, and having someone on the end of the line or swiftly responding to an email certainly makes a difference, and this feedback reinforces that. Thank you

Avaliado com 5 de um total de 5 estrelas

Excellent service ordered two folding…

Excellent service ordered two folding bikes and came next day. Packaged excellent no damage or skuffs on bikes

28 de março de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Thanks Ian, initially for your order and for your time to offer this positive feedback

Avaliado com 5 de um total de 5 estrelas

Great customer service

I had a test ride before I ordered the bike. Mark and Martin were very helpful I am really happy with my bike.

30 de março de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Quoc, always nice for customers to visit our facility in Hounslow and many thanks for your kind words enjoy your Navigata and stay safe

Avaliado com 5 de um total de 5 estrelas

Well I don't normally leave…

Well I don't normally leave reviews.....the company give you all the the information you need to decided whether you want the bike or not...if you can afford it get it it's the best bike you will ever have for the money....that said this company go the extra mile....the first bike I received was damaged in transit I rang pedibal and they arranged to have the bike collected and a new one delivered...and the very next day I received my second new bike which was perfect and was fully charged ready to ride ...so don't put off buying this bike..they say it's the things that you don't buy that you regret the most .....it does what it says on the tin !!!!

13 de março de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Michael, thanks for time to wright such a glowing review and encouraging to see the bike meets your expectations and we wish to offer thanks for your cooperation and patience in getting the replacement bike arranged on this occasion.

Avaliado com 5 de um total de 5 estrelas

Quick delivery,and a good product.Will…

Quick delivery,and a good product.Will buy another soon.

20 de março de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear John, that's great to hear you are happy with your purchase and we welcome your decision to buy a second Navigata

Avaliado com 5 de um total de 5 estrelas

I phoned to order the bike

I phoned to order the bike. very helpful. answered all the questions I had and they phoned back to discuss the courier options and it arrived the next day without any issues.
I've had very limited time to ride the bike, but first impressions very good.

6 de março de 2023
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Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Barry, many thanks for your choosing Pedibal, glad your initial experience went smoothly and hope you continue to enjoy and benefit from your Navigata purchase

Avaliado com 5 de um total de 5 estrelas

Quality product

Great experience from ordering to deliver. Such a quality product and very impressed with bike after a few rides.

18 de janeiro de 2023
Avaliação não solicitada
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Thanks, Dean for your order and we are pleased to hear that the Navigata is meeting your expectations and thanks for taking the time to share your experience

Avaliado com 5 de um total de 5 estrelas

Orders

Quick response to my order.

24 de novembro de 2022
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Mrs. Brooks, many thanks for your purchase and time for the positive feedback

Avaliado com 5 de um total de 5 estrelas

Navigata bike initial review

Excellent communication with Mark throughout who answered all our questions quickly. The Navigata folding bikes arrived well packaged on the day we asked for. One bike required some derailleur adjustments.
They are lovely to ride as a normal bike with the added bonus of the power assist ,which is amazing, if needed.
We love the bikes , both of them fit easily into our car and we’re looking forward to taking them away with us in our camper van next year.

1 de dezembro de 2022
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Andrew, it was a pleasure dealing with you, and appreciate your cooperation but so pleasing to hear when a customer is genuinely pleased with their purchase, certainly makes us feel like we are achieving our goal of providing a quality product at a fair price

Avaliado com 5 de um total de 5 estrelas

I have been out on my bike once and the…

I have been out on my bike once and the tyre was flat on my return! Now have to find a bike shop to hopefully fix it!
Well disappointed! 😎

19 de novembro de 2022
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Paul, sorry to hear about his experience, unfortunately, this can happen the tyres are easy to remove like any standard cycle but hopefully, you got the puncture repaired ok and there are after-market puncture-resistant gell/slimes available to treat the tyre to help them become more puncture-proof which may help on future trips.

Avaliado com 5 de um total de 5 estrelas

Excellent product matched by excellent customer service

Mark at Pedibal provided nothing short of 5 star customer service. From first contact to delivery of my Pedibal bike and then beyond Mark was extremely helpful and accommodating. I am extremely pleased with my bike which is a perfect addition to campervan getaways and is a great option to commuter journeys. Easy to fold and great functionality. I have and will continue to recommend Pedibal bikes and products.

1 de novembro de 2022
Avaliação não solicitada
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear Hayley, certainly a pleasure dealing with you, and always great when customers do genuinely enjoy using our bikes and even more so when we receive further orders from recommendations (especially family members) Thanks again for the time to offer us your feedback and sharing your experience with our Brand.

Avaliado com 5 de um total de 5 estrelas

The Pedibal Navigata Cite bike is Brilliant!!

My wife and I picked up our 2 bikes yesterday directly from Mark who has given us excellent, personal service. We are absolutely delighted and impressed at how comfortable the ride is with such responsive power - both from pedalling and the separate throttle. They are so easy to fold down and will easily go in our car for our foreign touring holidays. Well done Mark and his team for such a well designed and quality product. Thank you.

2 de novembro de 2022
Avaliação não solicitada
logotipo da Pedibal Bikes Ltd - Electric Bikes

Resposta da Pedibal Bikes Ltd - Electric Bikes

Dear David, pleasure meeting both of you at our facility for your test ride, and always pleasing to meet our customers in person and thank for such a positive feedback

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