I’m so sorry to be writing this about what appears to be a small, female owned company but I am so disappointed with my experience. My item arrived broken, and not really of the quality I would have e... Ver mais
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Veja o que dizem as avaliações
The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Ver mais
Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Ver mais
I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... Ver mais
Detalhes da empresa
- Joalheria
- Joalheria Especializada em Itens Personalizados
- Joalheiro
- Designer de jóias
- Fabricante de jóias
Escrito pela empresa
Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.
Informações de contato
4 Queensberry Street, DG1 1BL, Dumfries, Reino Unido
- pegasusjewellery.net
4,3
Excelente
82 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bad Service high shipping cost and still waiting to receive the product
Ordered a necklace which also came with a €9 shipping cost and am still waiting over 3 weeks later. Every time I contacted them, they make an excuse or tell me that it was sent and that their emails must have “bounced back”?
No tracking or details on delivery or when I will receive this item, so I’m not sure what the high shipping cost is for?
Absolutely would not recommend this brand based on their service. Yet to see what the product is like, but based on one of the excuses they gave for why the shipping was delayed (because they didn’t like the quality of the ones they had) I am not optimistic.
7 de março de 2025
Avaliação não solicitada
Resposta da Pegasus Jewellery
Hi Emily , I'm really sorry for the delay and poor experience. Your order was returned from Irish customs, which caused the unexpected hold-up. We charge 9 Euros, which is less than what Royal Mail charge us for International postage.
I'm also investigating why our emails may not have reached you. The item was refunded including the postage cost. We never want to disappoint, and I completely understand your frustration. As a small firm we work very hard and we will learn from this, reviews are very important to us and I'm fortunate in ten years of business to have hundred of happy customers, so I am sorry for your experience.
Kindest Regards,
Kim Wilson, Director
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