My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Ver mais
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Veja o que dizem as avaliações
I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens. But Luxsy jewels was recommended to me and by far the best customer service I have receiv... Ver mais
I must begin by complimenting the speed at which the ring I ordered from this website was delivered. arrived within a day, and they regularly offer clear, timely customer service. They constantly get... Ver mais
A empresa respondeu
The item's received were amazing quality however the customer service is poor! Sent three emails since 25th December and no reply to any also sent a return request for the replacement of bracelet in... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Informações de contato
Reino Unido
- support@luxsyjewels.com
- luxsyjewels.com
3,7
Bom
379 avaliações
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very Nice quality especially the…
Very Nice quality especially the moissanite collection
6 de maio de 2026
Avaliação não solicitada
dont like it they dont gave me free…
dont like it they dont gave me free gift with purchase but some glitch come i delete my order in cart but free gift can’t delete i gonforward and order it that free gift claim i got massage its shipped and come on that day but never if they not want to shipped wht they send massge that shipped track here ?
6 de maio de 2026
Resposta da Luxsy Jewels
Hello Javaria,
Your order did not qualify for a free gift as you only spent £28. To qualify for our free gift promotion you needed to spend £55. This promotion was evident all across our website. Hope this helps. We have sent you an email explaining this to you.
Thanks.
Resposta da Luxsy Jewels
Hello Juliana,
Your order is a custom order and can take between 2-4 weeks to complete as stated on our website policies. Your item is within the timeframe and you will receive it within the timeframe :)
Paid extra for 1-2 day delivery and it…
Paid extra for 1-2 day delivery and it came in a week. Waste of my money.
25 de abril de 2026
Resposta da Luxsy Jewels
Hello Mona,
I’m really sorry to hear about the delay with your order.
Our Tracked 48 service is a priority delivery option, but unfortunately it isn’t a guaranteed timeframe, so delays can occasionally happen with the courier. That said, if this had been brought to our attention, we would have done our best to resolve it for you straight away.
Purchased the Moissanite Heart ring for…
Purchased the Moissanite Heart ring for my wife and she absolutely loves it. It also came with the certificate. Quality 10/10 and service was 10/10. Highly recommend!
23 de abril de 2026
Avaliação não solicitada
Great Customer Service
I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens.
But Luxsy jewels was recommended to me and by far the best customer service I have received in a while.
Honest & straightforward, I can’t wait to surprise my sister with bracelet for her birthday ☺️
Thank you Luxsy
29 de abril de 2026
Avaliação não solicitada
I emailed them regarding my tracking…
I emailed them regarding my tracking number and nobody got back to me.
21 de abril de 2026
Purchased the ottoman ring and love it
Purchased the ottoman ring and it is stylish and fits like a glove. Definitely getting few more items.
22 de abril de 2026
Avaliação não solicitada
I purchased a few things for myself and…
I purchased a few things for myself and my bridesmaids and they all loved it!
27 de abril de 2026
Avaliação não solicitada
10/10 best of the best
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is absolutely lovely. I rate this 10/10 its a beautiful amazing piece. Please guys check Luxys Jewels 💎 you won’t be disappointed. I shall be getting more items.
23 de maio de 2025
Avaliação não solicitada
"I ordered from Luxsy Jewels online and…
"I ordered from Luxsy Jewels online and I am blown away! The pieces are even more beautiful in person. The craftsmanship is top-tier, the gold quality is solid and the designs are so unique - perfect for events and everyday wear. Shipping was fast and the customer service was very helpful when I had questions. 10/10 service and quality. Highly recommend!"
9 de abril de 2026
Avaliação não solicitada
Great products great prices!
Great products great prices!
25 de abril de 2026
Avaliação não solicitada
high quality & super shiny
saw videos of a unique ring called ottoman, ordered it & it's so shiny & reflective, the quality is dense & will last long, big up! 💪🏽
20 de dezembro de 2025
Avaliação não solicitada
Phenomenal service
Phenomenal service. Brilliant product. I seriously recommend
18 de abril de 2026
Avaliação não solicitada
My wife loved her gift for her…
My wife loved her gift for her birthday.
Quality tennis chain !!
24 de abril de 2026
Avaliação não solicitada
ordered 2 weeks ago and still hasn’t…
ordered 2 weeks ago and still hasn’t arrived
6 de abril de 2026
Resposta da Luxsy Jewels
Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.
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