Perfectholidays Avaliações 

I can not comment on all employees or the company as a whole however my experience of Perfectholidays has been less than perfect.

After booking my holiday at a great price to Vegas as a surpise for Valentines Day with Tina, I have recieved none of the great customer service that I read about in all the other reviews.

Initially I had tried to contact Tina to understand if I could pay to select/upgrade my seats on our flight. After countless emails, calls and voicemails in February I gave up hope of getting a response and did this direct with United Airlines. Locating my booking on their site.

Following the Covid 19 Pandemic I again tried to get in contact with Tina to understand our options in regards to our holidays, after even more emails, calls and voicemails and no response from Tina I again resorted to getting in touch with United Airlines. Surprisingly I was unable to locate my flight anymore on their website. After contacting United and recieving an immediate response they advised, and I quote "It appears that there was a ticketing time limit on the reservation. In this instance it may be that the flights were never paid for and the space was cancelled. There are no active flights at all in the reservation, and a ticket was never issued for any flight".

Due to the lack of response from Tina I made the decision to cancel our holiday, surprisingly on sending this email I recieved a call from Tina the following day.

There was no apology for lack of response previously or even an attempt at trying to reassure me about my booking or to stop me from cancelling my booking. I was simply greeted with "what can I do for you, I can assure you this is booked and you will loose your deposit if you cancel". Needless to say I have lost all confidence in Tina and perfect holidays and continued with the cancellation of our holiday.

I was advised that I would recieve confirmation of my cancellation within 72hrs. The exact date was the 26th May. I am still awaiting this confirmation not that I am surprised.

Everything that was said to me was delivered, price, inclusions, extras, procedures, help, visa requirements, standard of room etc. There was even a problem with reserved seats being cancelled by the airline but they sorted it.
This was the most expensive holiday we've booked so far and to do it with a company you've never heard of I was definitely nervous about. However, I needn't have been and there was no pushy sales either. They gave me the best price after a lot of research and i'm happy I booked with them.

We have 2 holidays to USA this year. Both now cancelled due to covid. Cant thank Mel enough for her keeping us informed of what is going on. Will definitely be booking with Mel again as soon as it is safe to do so.

My partner and I have been using perfect holidays for the past couple of years and in particular I can’t thank Richard enough for his personal service especially during these extreme circumstances. We are all in these unique times together and although Richard/perfect holidays are just the middle people they have been upfront an honest during every step of the limited information being provided to them from the holiday/airline company’s. Once we resume to more normality in the UK and beyond, Richard will be the first person I contact to arrange our next trip. Stay safe, Matt

I have been using Perfect Holidays for several years and the main reason is because of Mel Sassienie. I have a trip booked in June, and during these very uncertain times Mel has kept me fully updated of what is happening. Mel is so knowledgeable and helpful, I cannot recommend her highly enough. I look forward to the Coronavirus getting under control and everything getting back to normal soon. I’d like to say thanks again Mel for your help and support during these difficult times.

Perfect Holidays have advised me that I cannot have a refund on my package holiday, only a credit voucher. This in contradiction of law, and advice by ABTA and the CMA. Their own T&C, which they sent me at the time of booking, even state they will refund. After numerous calls and misinformation I’ve now been waiting 9 days for a manager to contact me and have had no response to my last 2 emails and my phone call chasing a response. The Perfect Holidays website states they are prioritising customer contact by departure date, but I am due to travel today and I’ve had no written confirmation that the holiday has been cancelled despite specifically requesting this. I will not be using this company again.

Holiday cancelled due to covid 19.

These frauds are the equivelent to the corner shop selling toilet rolls and hand sanitisor for 15 pounds each.

Lies.
Missinfornation
Rudeness

Wish i went with a proper company like Kuoni or Travel Republic who are refunding customers without issue.

Awful company. Holiday cancelled due to covid-19 and zero help from Richard at Perfect Holidays. Refused refund and suggested only chance of refund is through insurance. Despite having over 2k of my money continues to fob me off with excuses and lies. Fully regret ever booking with this disgraceful company. Look elsewhere and find a reputable company that respect the terms and conditions of the booking. Avoid at all costs.

Holiday cancelled due to corona virus. No correspondence from the company at all. We are constantly ringing trying to speak to someone and get told lie after lie including that we are not entitled to any sort of refund and that they have changed their terms and conditions tobsuit their needs . Pushy. Talk over you. Rude. They currently have over 4000 of our money. No mention of a refund just pushing for us to rebook and pay extra!! We are so upset by the service.

Chris from perfect holidays was amazing!! Booked a holiday to Vegas in February 2020. First time going to Vegas and got married in Vegas!! Chris told me upfront about any extra costs and was very professional and Helpful with any issues or queries . I had the best holiday and wedding! Thank you very much made fabulous memories and will be booking with perfect holidays again! Thanks Chris 😊

Good price had a few problems caused by us it was our fault but chris help sort them out without any fuss or stress so a big thanks and we will be using them for the 4th time soon

Holiday cancelled due to Coronavirus. No correspondence received surrounding issue, this had to be initiated by customer.

Insurance company instructed us that Perfect Holidays were legally obligated to refund us the money. There has been no response to email regarding this.

No one seems to answer the phone or respond to any urgent emails - struggling to get an adequate answer regarding this trip totalling over £3,000.

!!!AVOID!!! !!!STAY CLEAR!!!

BIGGEST SCAM COMPANY. DO NOT WASTE YOUR HARD EARNED MONEY!!!!

PLEASE DO NOT DO BUSINESS WITH THESE SCAMMERS. (PERFECT HOLIDAYS t/aGETAFLIGHT )

Booked two tickets with them. When booking the tickets, it stipulated the luggage allowance of 40Kg per ticket. After booking had a confirmation email sent to me stipulating 40Kg Allowance for my tickets. A week later received the actual tickets with 30kg luggage allowance.

Emailed my issue in the nicest possible manner. Received an email back from Justin who confirmed the mistake and advised that the management will resolve this issue. Since then I have not heard anything and its now coming up to a month, spoke to the customer services department at least 20-30 times. From Justin, to Jayesh to Alice & Ashok and so many that I don’t even know the names of. All make big promises that they will help and someone will call back. I hear absolutely nothing back. No managers to speak to as they are always away from their seats.

To make matters more interesting I requested a refund because of their in ability to honours their end of the contract, only to be told that we can only offer you the tax of circa £150 back.

Contacted Qatar Airways for Refund who said that the can issue the full refund but only to the travel agents. These crooks are not even answering the phone now.

PLEASE DO NOT DO BUSINESS WITH THESE SCAMMERS. (PERFECT HOLIDAYS & GETAFLIGHT )

Generally all the staff follow the same script " dont worry sir we will resolve the issue and call you back" and then no one has the decency to at least call you.

Bunch of unprofessional liars and crooks.

Dont ruin your holidays go to a legitimate company.

Good quote matching most comparison sites although perfect holidays are honest about all luggage and fees upfront so very competitively priced was put onto chris through a friend and will be looking at booking for next years holiday very soon had a great time in florida everything was taken care of

Holiday cancelled due to the Corona outbreak.

Given false and misleading information from Perfect Holidays.

Virgin advised they can refund should perfect holidays speak to them, but told by Perfectholidays, Virgin have closed their phone lines.

Very pushy to have us rebook, speaks over us on the phone. Whole situatuon has been exacerabted by terrible customer service.

Company outright refuse to refund despite being legaly obligated to so do. Please steer clear.

Chris is just the best on everything to do with your holiday . I felt like I had a pa.Best organised holiday ever . Thx u so much Chris already booked again . If u want the best Chris is .

Absolutely Fantastic customer service from Chris.. wouldn’t book with anyone else now!

I’ve booked two family holiday’s with Chris to Orlando in Florida, March 2019 and February 2020. I highly recommend anyone to book with Chris, fantastic prices and such a pleasure to speak to and very responsive to any emails or messages.

We’ve been so lucky to be able to have our family holiday this year, it’s absolutely devastating what’s happening around the world my thoughts are with everyone! I will do everything in my power to support our holiday industry and I know that I will be booking with you again Chris for our holiday in 2021. I would feel safe enough to know you would have our best interests at heart.

Sending positive vibes to everyone!

Great Vegas Trip
Thoroughly enjoyed my trip to Las Vegas and I would like to thank Chris at Perfect Holidays who helped me throughout the holiday planning. He organized the trip and explained all the information I required to help me relax to know everything was arranged. I contacted him several times with queries and he was always available to help me. I would certainly recommend Perfect Holidays to all my family and friends.

Used Chris 3 times now and always been good prices,,flights and no issues,
This year we was due to fly back saturday night which our first flight got moved to saturday morning, meaning we lost that morning,
tried calling and emailed and heard nothing so left flights as they was,
was a little annoying tho as no contact just a letter before we flew,
apart from that we’ve never had any issues as such,
would recommend altho the price online has never been the price we paid; it’s always been a £100+ more than quoted, which is still the lowest we’ve found tho!

I have been dealing with Mel for many years and she is amazing! One call giving her the destination and dates and she comes back with the perfect holiday. highly recommend her