Personal Alarms from Age UK Trading Avaliações 

241
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

These Alarms should be free to anyone who has lived, worked and paid National Insurance for most of their working Live. My Friend in Scotland got hers free from the national Health, my Children are pa... Ver mais

Avaliado com 3 de um total de 5 estrelas

The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have had my personal alarm for about 2 weeks when I had a blowout on my car. The airbags activated and the alarm called the control centre who in turn called the police. It saved me a lot of time a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Atendimento de Emergência
  2. Cabine Telefônica para Emergências
  3. Serviço de assistência médica domiciliar
  4. Ajuda com serviços domésticos
  5. Fornecedor de equipamentos para mobilidade
  6. Serviços de cuidados para idosos

Escrito pela empresa

Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

241 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,7

Todas as avaliações

(241)

240 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy to order and setup for my mother…

Easy to order and setup for my mother in law

25 de junho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Claire,
We're happy to hear that ordering and setting up was easy for your mother-in-law. We appreciate your positive feedback.
Kind regards,
Hilary

Avaliado com 5 de um total de 5 estrelas

Great service

Helpful, friendly service and great after set-up care.

15 de fevereiro de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi,
We're delighted to hear you found our service helpful and friendly, and appreciate your kind words about our post-setup care. Thank you for your positive feedback!
Kind regards,
Hilary

Avaliado com 4 de um total de 5 estrelas

Supportive customer service

I had to have the fall alert removed as it was too sensitive but the company were helpful and supportive. The personal alarm gives me peace of mind in the house and garden in case I need help.

8 de julho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Geraldine,
We're so glad to hear our team provided helpful support regarding the fall alert. It's wonderful that the personal alarm now offers you peace of mind both at home and in the garden. Thank you for sharing your positive experience with us!
Kind regards,
Hilary

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service . So glad we got one . Piece of mind

8 de julho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Linda,
We're so glad to hear our customer service provided you with peace of mind. Thank you for your wonderful feedback!
Kind regards,
Hilary

Avaliado com 5 de um total de 5 estrelas

very nice friendly staff

8 de julho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Angela,
We are so happy to hear that our team made such a positive impression on you. We truly appreciate your kind words!
Kind regards,
Hilary

Avaliado com 5 de um total de 5 estrelas

Only used when alarm gone off…

Only used when alarm gone off accidentally but always polite and helpful.

30 de junho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Alexandra,
We're happy to hear that our team has been polite and helpful during your interactions with us. We appreciate your positive feedback!
Kind regards,
Hilary

Avaliado com 5 de um total de 5 estrelas

Because I live in s barn with very…

Because I live in s barn with very thick walls mobile reception very bad. This alarm was able to receive a signal and I can connect through my mobile which I always carry with me. As yet have only used it for testing. Hope I never have to!

5 de fevereiro de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Elisabeth,
We're so glad to hear our alarm system is working well for you. It's reassuring to know you have that connection. We hope you never need it either, but we're here if you do. Thank you for your review.
Kind regards,
Hilary

Avaliado com 5 de um total de 5 estrelas

Personal Alarm…

Very happy with all assistance from all concerned.

18 de janeiro de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi June,
We're so happy to hear that our team provided you with excellent assistance. Your positive feedback means a lot to us!
Kind regards,
Hilary

Avaliado com 4 de um total de 5 estrelas

Personal alarm - a two - way process

My personal alarm is as requested ; and it turns out to be a very stylish wrist watch ! I received clear information about how the alarm process works . But unfortunately it arrived in a box which did not contain the equally important Key Safe . Which suggests that my personal circumstances - no family or keyholder friends - was not adequately understood/registered.

23 de junho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Michael,
Thank you for sharing your recent experience. We are sorry to hear that there was a delay between the delivery of your alarm and your key safe order. I will feed this back to the relevant team.
Kind regards,
Hilary

Avaliado com 5 de um total de 5 estrelas

The service I received after I used my…

The service I received after I used my alarm helped me to calm down and deal with situation.

19 de abril de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Dear Joy,

Thank you for sharing your experience: We're glad found reassurance in our service when needed.

Charlie

Avaliado com 5 de um total de 5 estrelas

Delivery was rapid

Delivery was rapid, installation was straightforward, testing the line was incident free, and the pendant stood the shower test with flying colours - i.e. it was water proof!

5 de junho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Dear Colin,

Thank you for sharing your positive experience! We look forward to providing continued support.

Charlie

Avaliado com 5 de um total de 5 estrelas

Very easy to set up and use

Very easy to set up and use. Efficient service.
Gives some peace of mind to the wearer and family.

8 de julho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Belinda,

Thank you for sharing your feedback - we're glad to hear our service provides peace of mind.

Charlie

Avaliado com 5 de um total de 5 estrelas

Wonderful and helpful people to help…

Wonderful and helpful people to help set up and manage this excellent service. My Mum has this, it's fantastic peace of mind for us both. I certainly recommend them to everyone wanting "protection " for a vulnerable person.

21 de abril de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Dear Linda,

Thank you for sharing your experience! We're glad to hear you find peace of mind in our service. We look forward to providing continued support.

Charlie

Avaliado com 5 de um total de 5 estrelas

Alarm was well tested out by you in 7…

Alarm was well tested out by you in 7 locations in and near home.Design of pendant good so that it doesn't go off accidentally.

8 de julho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Sheila,

Thank you for the positive feedback on the design of the alarm!

Charlie

Avaliado com 5 de um total de 5 estrelas

Excellent service

Easy to arrange, easy to install,
We have only used it twice and both of them was by accident when My Mum pressed the alarm by mistake, the company rang us within seconds, they were very understanding that it haf been pressed by accident, both times the caller was really polite and friendly to talk too, checking Mum was alright, the alarm when pressed is loud, Mum wad able ti speak to the caller from another room from where the device is installed with no issue, would highly reccomend, gives us the family piece of mind knowing if Mum is in the house by herself and anything was to happen there's help at hand to allert us

13 de outubro de 2025
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Allison,

Thank you for sharing your experience. We're glad to hear you've found our service responsive and reassuring! We look forward to providing continued support.

Charlie

Avaliado com 5 de um total de 5 estrelas

Help in an emergency

The answer from the call centre was very quick when I pressed the button on the pendant. The handler was efficient, and calm and her questions were to the point and searching. Whilst attempting to assess the situation, she was reassuring me. I felt that I had confident help and support. Thank you.

27 de maio de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Dear Jane,

Thank you for sharing your experience. We're glad you've found our team efficient and reassuring. We look forward to providing continued support.

Charlie

Avaliado com 5 de um total de 5 estrelas

great device…

This device does so much more than many others. in particular, it works anywhere . not tied to a base station .

7 de julho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Dear Robert,

We're glad to hear your positive feedback on the 24/7 cover your alarm provides!

Charlie

Avaliado com 4 de um total de 5 estrelas

I have been delighted with the service…

I have been delighted with the service you provide with the alarm. There is always a person who answers the alarm. I did have to use it after a fall, and my neighbours were with me in no time, and the emergency services arrived ten minutes later.
I have knocked off a star because of the design of the wrist alarm which comes undone unless I use a rubber band to hold the strap in place.

7 de julho de 2026
logotipo da Personal Alarms from Age UK Trading

Resposta da Personal Alarms from Age UK Trading

Hi Gill,
We are so pleased to hear our alarm service provided such prompt assistance during your fall, and that your neighbours and emergency services arrived quickly. We truly appreciate you sharing your positive experience with us. We also appreciate your feedback regarding the wrist alarm's design. Please feel free to call our Customer Service team on 0800 0121321 if you require the wrist strap to be replaced.
Kind regards,
Hilary

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