I ordered an army green sweater for Fathers Day personalized with my daughters name on it and it came with oil stains on both sleeves along with the army green sweater faded on the front and they refu... Ver mais
personalfashion.guru
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Veja o que dizem as avaliações
Don't be stupid! I unfortunately was charged almost 70usd jus now. I'm so mad at myself that I didn't read what everyone is saying earlier. Unfortunately paid with my credit card, so don't think can... Ver mais
A empresa respondeu
Es wäre wirklich schön, wenn man negative Sterne geben könnte. 0.99 für diesen bescheidenen Guide, und dann merke ich heute, dass sie mir seit Monaten 30 Euro im Monat abbuchen. WTF. Wende mich jetzt... Ver mais
A empresa respondeu
Wie viele schon geschrieben haben: man kauft für 0,99 Cent etwas. Jetzt bemerke ich, das 3x 89,99 € abgebucht wurden. Ich habe dafür nichts bekommen. Unverschämt!!! Nachtrag: nach ca 10 Mails... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Nicosia, Chipre
- support@personalfashion.guru
- personalfashion.guru
A god-awful experience
Update! Thank goodness for PayPal! Once they got hold of the issue, these jokers issued a refund with a quickness! Lesson to be learned.... check reviews first before being swayed by the advertising.
A god-awful experience, very much a scam!!! I did have to do just as other reviewers have done and disable the recurring billing to my PayPal account. I asked them to refund my money and this is the answer I got, how in the hell were they even able to send me a response if my account email isn't on file?!? This is ridiculously bogus!! And these con artists are asking me to send in credit card information and/or access to my PayPal??? Fool me once mofos that's all you get. RUN if this pops up on any social media feed.
Olivia (Fashion Guru )
Jul 23, 2022, 21:59 GMT+3
Hello Geri and thanks for reaching out!
Unfortunately, we couldn’t find any accounts associated with this email. In case you’ve got other email addresses that could have been used for registration, please let us know.
It would be even better if you could provide us with the first 6 and the last 4 digits of your credit card so we can find your account in the system. In case, the payment was made via PayPal, please also provide us with the email connected to your PayPal account.
Look forward to hearing from you!
Kind Regards
Olivia
Customer Support Specialist
23 de julho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for letting us know about your experience. We are sorry to hear about this situation. We would like to inform you that our agents can verify the account using the email from which you sent the request. Perhaps you used a different email address to register.
Please drop us a line directly at the support@personalfashion.guru email address. Once received we will do our best to help you. We hope that you can give us a chance to investigate this case once again. Have a wonderful day!
Scam website, avoid!!!
This website is nothing short of a scam. I took the style quiz and agreed to pay £0.99p to receive the results and a personalised style guide, which I did receive. However, several days later, I was charged £29.99 and I couldn’t understand where from. Upon investigation, it was this website. I contacted them to report the error and request a refund and they told me no. I reached out to every email address I could find for the website and they all gave me the same response about refunds not being policy. Finally, I filed a dispute with the company via Paypal flagging up that this appeared to be a scam website and provided evidence of my emails. The company changed their tune and immediately closed my dispute by issuing a refund. Avoid this website but if you do get caught, raise a dispute with Paypal/your credit card provider would be my advice.
18 de julho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for reaching out! We are deeply sorry to hear about your situation! Our agents are working hard to create a positive opinion. We would like to note that all payments can be made only after your confirmation. If you need our assistance, please drop us a line at the support@personalfashion.guru email address so we can provide you with information concerning your account. We wish you nothing but a great day!
Total scam
Update: 27.06.2022 - so even that personalfashion.guru answeree on my review here they still didn’t confirm that my subscription is cancelled even if I sent them e-mails few times.
This is total scam. I paid 0.99 $ then realize it is a scam. I did exactly was their term &conditions say, I cancelled my subscription I also informed them via e-mail that I want to be unsuscribe. Still nothing. I informed PayPal about the situation.
26 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for updating the review! We are extremely sorry about that. We kindly ask you to send us an email once again asking to confirm that your subscription has been canceled. Our support agents will gladly help you to resolve this situation. We wish you nothing but a great day!
Complete scam!!!
This is a scam. Despite cancelling the day after the $0.99 trial, I was billed $135.58 CAD. I am livid!
24 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for reaching out! We are sorry that you have faced this situation. We suppose that you have purchased a subscription. Please drop us a line at the support@personalfashion.guru email address and we will resolve this situation. We wish you nothing but a great day!
I didn’t receive my plan and after 3…
I didn’t receive my plan and after 3 days a 70$ was drawn from my account without my permission
21 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! We are extremely sorry that you have not received your personal fashion guide. Please let us make things right. We hope you decide to contact us at the support@personalfashion.guru email address so we can investigate your situation and send you those files. We hope to hear from you soon! Have a lovely day!
It's an unethical, unfair website misleading customers
It's an unethical, unfair company, website misleading custmers with their Instagram adverstisements. Never buy anything from them. I already contacted PayPal and informed them about the issue, and I will also do other steps against them. I ordered a personal capsule gardrobe guide for 0,99 USD from beautyplan.online and 2 days later personalfashion.guru withdraw 69,99 USD from my bank account without any further notice or my approval. And I could never acces the guide of course..
18 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! We are sad that you are not satisfied with our site, but thank you for the feedback. We would like to pay your attention that we can make charges only after your permission. We suppose that you have purchased a subscription with the trial. Please accept our apologies that you have not received a personal fashion guide. Please drop us a line at the support@personalfashion.guru email address. It would be very much appreciated if you could reply at your earliest convenience. Have a nice day!
AVOID!
Like others have said, absolute scam! I paid for the 99p guide and was then charged £83.99! I will be claiming back through my credit card company!
18 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for reaching out and apologies for the inconvenience. We suppose that you have purchased a subscription. Please let us check and resolve your case. Our email address is support@personalfashion.guru . We look forward to hearing from you soon. Cheers!
I purchased a subscription for the Style Guide
I purchased a subscription for the style guide that was meant to be sent to my email. However, the email was delayed. I tried contacting the business multiple times to cancel my subscription because something didn't sit right. But they claim that my email isn't associated with any of their accounts, which is not true. So I cancelled the automatic payments through Paypal. They were also trying to obtain my credit card information, even though I used Paypal. It's all very suspicious. Please reconsider, and if you made a mistake like myself, change your password to your accounts and NEVER give out credit card information. I've reported them through Paypal and have reported them through scamwatchAU.
18 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
We appreciate your feedback, thank you for using our app and sharing your experience. Perhaps, your account has been created on the email address of your PayPal account. Please contact us at the support@personalfashion.guru email address once again so we can investigate your case. We wish you nothing but a great day!
Scammers!
Scammers!
After the 0.99 I sent them 4 emails to cancel my membership and they still charged my card and they won't send me back my money!
They have stolen my money from my card.
18 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for letting us know about your experience. We are sorry to hear about this situation. Please check whether you have contacted us at the support@personalfashion.guru email address. Our agents always respond to letters from our customers. We hope his situation will be resolved. Have a great day
Timo , añaden suscripción sin que quieras
Casi que me di cuenta cuando pague los 0.99€ y no me llegaba ninguna guía y sin embargo la página estaba llena de cláusulas, de correo de contacto accesible, etc. Parece que lo tienen bien atado.
Varios mails les mandé al supuesto correo de supoort para decirles que solo quería la guía por 0.99 y ninguna suscripción. Hoy me llega un cargo de más de 86€, después de incluso avisar.
No contestan a los correos
Vais a tener otra demanda. Y denunciar su cuenta en IG.
Es posible que cree una cuenta en IG para afectados
15 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for your review. That sounds very unfortunate. It is hard to believe that you have not received a response from our support team. Our email address is support@personalfashion.guru . Please send your email to us once again to check your case. We hope to hear from you soon! Have a lovely day!
Complete scam
Complete scam. I cancelled my subscription on day one but they still charged 50 eur in 3 days and said that in order to refund i need to send 5 pictures of their fashion plan which i could not access anymore without paying extra. Horrible.
15 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for letting us know! We want to extend our sincerest apologies concerning all the issues that you have faced. Please drop us a line directly at the support@personalfashion.guru email address. Once received we will do our best to help you. We hope that you can give us a chance to investigate this case once again. Have a wonderful day!
Shady
Edit: i resolved the issue by contacting them.
I paid for the trial period, never wanted more than that. 3 days after they charge me 69,99$ (mobapp is the name of the seller that appears on my PayPal bill. They only advertise for 3 apps, nothing about fashion guru).
It’s shady.
12 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for reporting this situation! We are sorry to hear about your experience with our product! We would like to pay your attention to the fact, that the price of subscription is shown on the payment page. If you have faced any difficulties with our product, do not hesitate to contact our support team at the support@personalfashion.guru email address. We will gladly help you anytime. Have a nice day!
scam
scam, never signed up for a subscription, and I never got access to their content. I'm filling a case on this now, and hope to see my money being returned.
12 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. Any feedback about our product experience is really helpful to us. We want to note that all charges are applied after your confirmation. Our support team will be glad to assist! Please reach out to them by the following email at the support@personalfashion.guru email address. Hope you give the service another try. Have a wonderful day!
This is a fraud
This is a fraud. They advertise a free trial for 99c but they start charging you for other products. They don't respond to emails. Be aware
12 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for taking time to let us know about your experience with FashionGuru! We are sorry that you feel that way! We would like to note that the conditions of the subscription are stated on the payment page. All charges are applied after your confirmation. if you need any help, feel free to drop us a line at the support@personalfashion.guru email address. Have a nice day!
Scammers!!!! Trying to get a refund or else I'll see them in court
Scammers!!!!
Do not fall for this! I was dumb enough to not check any source of information before giving my money to these thieves. Now I'm currently spamming their email and fb inbox trying to get my money back. I've even contacted the authorities and the bank. Also, they always respond with a copy paste message and it's like talking to the walls. Just like they are going to do right now in their reply to my review. I'm really really frustrated and I hope the creators of this "fashion" nightmare will get what they deserve. :)
10 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. This is not what we want our cherished customers to experience. However, from the review, it's a bit hard to pinpoint the source of the situation. Please, contact us directly at the support@personalfashion.guru email address. From here we'll do our best to solve your case. We look forward to hearing from you at your earliest convenience and make our best to help you. Have a wonderful day!
Total scam
I signed up to do a fashion quiz, looked legit enough. I was keen to see the results and it turned out, I had to pay 0.99p to see it. There was no information about this being a trial nor a subscription. The link within my email address to open the fashion guide, took me to PayPal and thats when I realised something wasnt right. A couple of days later I notice that £83.99 was taken from PayPal and described as a recurring subscription! Nope, nothing to state this was what I was signing up for. I cancelled further payments and sent a message on messenger but told to email. So I did. The response was pitiful and obvious a copy and paste job. Very similar to their responses on these reviews. Very dismissive of the fact that they have conned me and others out of money by intentionally misleading of a lack of information.
9 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this. We want to note that all charges are applied after your confirmation. Our team strives to maintain the highest quality standards for our customers. We’d like for our support team to take a look at this with you. Please, write in to our support agents directly at the support@personalfashion.guru email address, so a member of our team can get some additional information from you, and investigate. We are listening and working hard to create positive change. Have a great day!
SCAMMERS - Doesn’t even deserve a star
Doesn’t even deserve a star. SCAMMERS!! Same as all reviews below. Authorise.99 cents and they then take out $69 as a subscription!
9 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! Thanks for letting us know about your experience. We totally understand your frustration. Our team would like to investigate this for you. We want to mention that all charges are applied after your confirmation. Would you mind reaching out to us at the support@personalfashion.guru email address, so we can take a closer look? Thank you for this feedback and we hope to one day earn a 5-star review from you! Have a lovely day!
This website is a scam.
This website is a scam.
They mention a 99cents trial and then Debit you by 59€ without any notification after 3 days and you don’t even know how to withdraw your before application!!
As soon as in saw I was debited I asked for a refund and received a 30% discount on further access of the website which is completely useless.
Besides the guide they send for 99c is completely useless.
AVOID This scam from Nicosia (you might also look why so many companies are located in Nicosia…) which is not serious and reliable.
9 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for taking the time to write a review. We are so sorry for such an unfortunate experience. Please, know that our product developers are working on trying to improve the overall user experience and direct feedback from our customers is taken into consideration. Please, reach out to our team at the support@personalfashion.guru email address, so that we can look into the case for you and provide assistance. We hope that this situation will be resolved and you will continue enjoying the service. Have a wonderful day!
SCAMMMMM!!!!!!!
ik nam aan dat je 0,99 cent betaald voor een klein beetje advies, ik heb geen toestemming gegeven om na 3 dagen 85 euro van mijn rekening te halen. TRAP HIER NET IN!!!! SCAMMMMMMM!!
8 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for taking time to share your review with us! We are sorry to hear that you have such a point of view. Please contact us at the support@personalfashion.guru email address so we can investigate your case. We suppose that you purchased a subscription with the trial period. Hope to hear from you soon! Have a great day!
100% scammer don’t waste your time…
100% scammer don’t waste your time visit this website
If you already pay for trial version you wouldn’t able to unsubscribe unless you suspend your credit card
7 de junho de 2022
Avaliação não solicitada
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this. This is not what we want our cherished customers to experience. We want to note that all charges are applied after your confirmation. Please, email to us at the support@personalfashion.guru email address. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution. We are standing by and hope to help you soon. Have a lovely day!
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