Pet Food Intolerance Avaliações 

70
O TrustScore é 2 de um total de 5

1,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We purchased the premium test kit. Submitted back and like so many others feel ripped off. No response to our sample. No response to multiple emails wether on their website or otherwise. No customer... Ver mais

Avaliado com 1 de um total de 5 estrelas

Known allergens apparently showed no reaction, and as someone else stated, ground beef is ok, as is steak, but 'beef' is in the list of things to avoid? Cabbage also shows a reaction, but colesl... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Would NOT recommend, i sent off my sample and contacted them to see if they had received it, said they hadn't but i would be first priority. After another week or so i emailed again and just bounced... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

My guess is that this company are having problems, and have taken their website down to try and resolve things. I ordered a kit in November (which arrived) however they lost/didn't receive the sam... Ver mais

Detalhes da empresa

Escrito pela empresa

We offer a variety of intolerance tests for your beloved pets.


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(70)

8 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Awful company

Awful company. Don't waste your money. Bought the premium so 2 dogs could be tested. Only 1 lot of samples can actually be sent. Sent all samples off on 5th October and still no results. Have sent many emails and told results have been sent and check junk mail. I check both inbox and spam box many times and still nothing. Just cannot seem to get anything resolved. Genuine waste of time and money. Strangely enough I got refund and reply only after I left a review. The premium test clearly states 2 pets can be tested. Our dog has both half wet and dry food. We sent off 1 kibble of dry food and 1cm of wet food we where told only kibble or wet food could be tested. Not 2 parts of food. They then claimed testing was on hold until I decided which food to test. The company claim they kept mailing but I never replied. I never replied because no mail was recieved. Strangely enough I only got a reply once I emailed them. I have all the emails sent and none went into the spam box. Saying they sent emails that where not recieved is like saying it got lost in the post. If I had me just wanted 1 item tested I would of said for the cheaper option not the premium which by the way only sends out I sample bag and tube not 2 so no way can 2 dogs be tested. Just a total con to the public. I don't know why but this awful company now seems to be stalking me here on trust pilot. See definite stalking.No I will not removing my review. You lie and mislead the public. Over a month for a test that is supposed to take 72 hours. Test results never arrived until I asked for money back. You claim 2 tests on premium pack but only give 1

27 de outubro de 2021
Avaliação não solicitada
logotipo da Pet Food Intolerance

Resposta da Pet Food Intolerance

Firstly apologies that you feel we are an awful company. I have looked into your order and can see that the results did indeed take far longer than we would like to reach you which i do apologise for and can see that we have refunded you for the full price you paid as a way to say sorry for this.
In regards to purchasing the 2 dog test your order was just for a 1 dog test which is why only 1 dog was advised could be tested unless you upgraded to the 2 dog test. I can forward your invoice to you if you want which shows you the item that was ordered to confirm this for you.
Regarding the own item testing the website does state we are only able to currently test 1 own item per sample. Our customer service manager is more than happy to forward you all evidence of our sent emails to you. We do have a 2 pet test which there is an option to upgrade to once you are on the original pet test page but the order was just for 1 pet test.
Our premium test comes in both a single pet and 2 pet test versions as previously advised you purchased the 1 pet test i can arrange to have proof of that sent to you if you wish.
Also we are not stalking you, as a company we are allowed to defend ourselves when a customer posts incorrect information which could mislead customers.
Please see the below link for the single premium dog test and 2 dog premium test we provide.
https://petfoodintolerance.co.uk/product/dog-intolerance-test-premium/
https://petfoodintolerance.co.uk/product/intolerance-test-for-two-dogs-premium/

Avaliado com 5 de um total de 5 estrelas

Wonderful tolerance test

You do not know the change this has made to my wonderful dog the Tests have been so successful in helping me with his problems and well worth the money

13 de outubro de 2021
Avaliação não solicitada
logotipo da Pet Food Intolerance

Resposta da Pet Food Intolerance

Thank you so much for taking the time to write a review for us.

We are so pleased to hear of your positive experience using our services.

Kind Regards

Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Really happy

I was a little sceptical about this test but the results have been absolutely amazing!! My dog has been having so many problems over the past year but everything had gone since we have cut out the intolerances shown in his report! Well worth the money

13 de outubro de 2021
Avaliação não solicitada
logotipo da Pet Food Intolerance

Resposta da Pet Food Intolerance

Thank you so much for taking the time to write a review for us.

We are so pleased to hear of your positive experience using our services.

Kind Regards

Customer Service Team

Avaliado com 1 de um total de 5 estrelas

The test kit and results came back in…

The test kit and results came back in good time, but not what I expected.

Food that my dog is intolerant to according to the report is nothing that she is eating or has eaten, so we cannot eliminate them from her diet or surroundings. I know that when my dog was eating Fish 4 dogs she itched terribly so we changed her food and she no longer itches, so fish for her is a trigger to itch as we also tried fresh, this didn't come up on the results as a problem for her. Turkey in her food was another that she had a problem with it gave her gas, changed that food and the gas stopped.. now we had the food that she is on tested by this company and nothing in it should give her a problem, but we do have a problem of Diarrhoea and some itching and was hoping to eliminate or help her with this problem.

The company have told me that it is most probably and allergy so this test really didn't help me as according to these results she can have fish and turkey..

back to square one....!

13 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceeded expectations

Exceeded expectations. We followed vet advice with our puppy from 6 months old when he started getting sore and itchy, and put him on their recommended food. After 8 weeks of this progressively making him more itchy and sore we decided to look at alternatives. I have to say this is the best £40 I’ve ever spent, well worth the money as we no longer have costly vets bills for steroids and antihistamines. We’ve found a raw diet suits our pup well and the food which the vets recommended he was actually intolerant to hence why he deteriorated!
I know this company can’t test for everything but a lot of what our dog has been tested for has really helped us find food and treats which he can eat without reacting to. I’d recommend this to anyone, as long as you don’t mind waiting a few weeks for the results but a few weeks in my opinion is nothing compared to the discomfort our fur baby had had for months with little help from our vet! The whole process is really easy too, sending off a few strands of hair to be tested and a possible allergen of your choice! If we ever have another pet we will certainly get them tested sooner rather than later as our almost one year old boy has been happy and healthy for the past months following this test! Thank you so much.

13 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I'd rate lower if I could

I'd rate lower if I could. They go under PETFOOD INTOLERANCE inc and claim they will test your pet for food allergies... 3 weeks after sending the test back they still have not received it?? LOL. Requested a refund and was told it was complete. 2 weeks later it still had not shown up. Thank god I paid through PayPal... once I opened the claim through them I received the refund the next day. WATCH OUT FOR THIS SCAM!!!

1 de junho de 2021
Avaliação não solicitada
logotipo da Pet Food Intolerance

Resposta da Pet Food Intolerance

Hi,
It is imperative that all our orders are completed and resolved in a satisfactory and professional manner by one of our team.
We also DO NOT claim anywhere on our website that we test for allergies so if you have any information on this we would like to investigate further. Please email in to our team at sales@petfoodintolerance.co.uk and one of our team will assist straight away.

Avaliado com 5 de um total de 5 estrelas

Excellent service and response to…

Excellent service and response to emails. Easy test to complete and accurate. Have changed my dogs diets accordingly and she is thriving and a very happy dog now. Her fur has grown back and the scratching has stopped. Cant fault this company the results are amazing. Thank you

29 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service, really helpful and answered any questions promptly. This company genuinely cares for its customers :)

8 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service all round

Excellent service all round. Test was simple to do and results received within a week. I had already suspected my pup was sensitive to cheese and chicken and the test confirmed this! I also found out he is sensitive to grass and yaks. Definitely worth doing for your pet.

29 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought this test after my elderly cat…

I bought this test after my elderly cat started having regular upset stomachs. The results showed us what we needed to avoid in his diet and since then, has been much, much happier. He has been more spritely, and like his old self since changing his cat food to one that didn't have the identified, 'problem' ingredients. The whole process was really easy and the results received quickly. I had an issue where I had added my home address incorrectly, but customer services were easy to contact and corrected the order. Many thanks from a happy cat and owner.

13 de março de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

A very happy owner, and dog!

Very pleased with the service received. Detailed results identifying potential triggers - made several adjustments to her (my pet) diet, and less treats from the table too! what can I say - a much happier lady (and owner!). Her fur is growing back nicely, and is far calmer overall and nearly back to her old self. I can't thank you enough.

7 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is my second time ive tried to get…

This is my second time ive tried to get results.as they never recieved it .so another test was posted to myself which was sent back same day but first class.with still no results .i advise anybody not to throw your money away at this company.

2 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service

Absolutely fantastic service! Took 4 days to arrive & 1 week after I posted I received my results! Such a simple & easy way to find out what could be irritating my dog! Thank you so much for all your help :)

22 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Truly helpful testing at reasonable priceI wish to thank you so very much

I wish to thank you so very much, the tests kit has been valuable tool in confirming what I had suspected was causing some of my dogs condition. The instruction was easy to follow and results came back quickly with very detailed results. They confirmed my suspicions and pleased to report that he has improved greatly. My vet had been giving steroids, injections etc to no avail so decided to investigate myself online which is how I found your website thankfully. The list will be very useful in avoiding certain foods and non food items. Thank you again you have helped give much needed relief. Bless you

15 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with the transaction from…

Very happy with the transaction from start to finish. Simple and easy to follow instructions. Happy to pay the reduced price but would be put off by the full price. Test result came back in a timely fashion and very easy to read. We’re not sure if it’s a food sensitivity that is causing our dogs skin problems but the small amount of food they have identified it’s deffo a starting point. Would recommend to someone who’s trying processes of elimination.

8 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Money well spent!

I ordered my pet intolerance test just before Christmas and it arrived very quickly. The instructions were clear and it came with a pre-paid returns bag. I posted it back on the 23rd December and the results came back on 6th January - I’d say this is pretty good going, especially as I’d cleverly timed this test with the festive period in the middle of a global pandemic! The results were fairly simple to read, but a couple of things did confuse me - for example, fish oil came up as an intolerance but fish (minus cod and mackerel) is absolutely fine. I’ve taken note of the intolerances marked in red and removed them from her diet (mainly grains and white potato) and she is already feeling so much better and I’m seeing such an improvement in her! I cannot thank you enough, as it was horrendous seeing her so tormented by her food intolerances and not knowing where to begin!

3 de fevereiro de 2021
Avaliação não solicitada

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