Pet Food Intolerance Avaliações 

70
O TrustScore é 2 de um total de 5

1,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We purchased the premium test kit. Submitted back and like so many others feel ripped off. No response to our sample. No response to multiple emails wether on their website or otherwise. No customer... Ver mais

Avaliado com 1 de um total de 5 estrelas

Known allergens apparently showed no reaction, and as someone else stated, ground beef is ok, as is steak, but 'beef' is in the list of things to avoid? Cabbage also shows a reaction, but colesl... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Would NOT recommend, i sent off my sample and contacted them to see if they had received it, said they hadn't but i would be first priority. After another week or so i emailed again and just bounced... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

My guess is that this company are having problems, and have taken their website down to try and resolve things. I ordered a kit in November (which arrived) however they lost/didn't receive the sam... Ver mais

Detalhes da empresa

Escrito pela empresa

We offer a variety of intolerance tests for your beloved pets.


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(70)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I’d like to thank UK Pet Food…

I’d like to thank UK Pet Food Intolerance for the service they provided me and my pet, Betsy.

We have been to hell and back trying to eliminate certain things from her diet and when my friend found this test, I was hopeful and it turns out I was right to be.

I initially had an idea of what she’s really sensitive to and UK Pet Food Intolerance have confirmed my suspicions. They have also made my life easier with knowing what else I need to eradicate in our household for her mild sensitivities.

I can’t thank you guys enough. It might only be the same day of me receiving my results but I feel so positive and optimistic about them!

Kindest regards,
Amy
- A very grateful and happy pet owner 💕

1 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A much happier cat and owner

I sent for a petfood intolerance kit for my cat. She seemed to be heaving some nights and slightly vomit. The reply came back of a few allergies, in particular, yoghurt. She loved to lick yoghurt pots out but thanks to the report, I've stopped that. She's a lot better. Thankyou petfoodintolerance

27 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Speedy service and informative

Couldn’t believe the speed with which the results for our dog came back. I found them clear and easy to understand and we have now changed our dogs diet to eliminate some things she was showing a high reaction to. Definitely value for money

26 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Confusing results, no response to emails.

Known allergens apparently showed no reaction, and as someone else stated, ground beef is ok, as is steak, but 'beef' is in the list of things to avoid? Cabbage also shows a reaction, but coleslaw didn't?!

I emailed to have this point clarified, as well as sending a follow up email after hearing nothing back after a few days (not a bank holiday, by the way). I've also used the contract form on their website. 2 hour response time, apparently.

I've asked for a full refund.

The 100% money back guarantee has been removed from their website this week,and they now say 14 days, minus £5 for the cost of the test which seems very strange indeed.

24 de janeiro de 2021
Avaliação não solicitada
logotipo da Pet Food Intolerance

Resposta da Pet Food Intolerance

Good Afternoon,

As stated on our website our tests are for intolerances and sensitivities.
My colleague has has been corresponding with you via email and you have already been fully refunded.
I apologise for any inconvenience caused.

Kind Regards
Customer Service Team

Avaliado com 3 de um total de 5 estrelas

I’m not entirely convinced that this…

I’m not entirely convinced that this testing is very accurate at all, in fact it’s quite misleading, the colour coding is yes good, however one meat protein states a red code but can be had if ground and cooked, surly chicken is chicken if cooked or not, my dog is raw fed, but after speaking to someone from the company they say it’s for cooked meats, very confusing, for the price though it’s just a very very rough guide, I wouldn’t take it to seriously personally

19 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One fixed fluffy black cat...

My fluffy black cat has had a problem with itching for years now often breaking skin and leaving some lovely red blood spots on my bed, since lockdown I decided to find out why and him this test. Best decision ever, within a few weeks of getting the test back I eliminated certain foods from his diet, namely cod, and the itching has ceased and my sheets are spotless!!! Would recommend to anyone, wish I’d of done it sooner

14 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ignored my emails

Sent in my sample, emailed for updates multiple times and keep getting ignored

Starting to think its a scam

2 de janeiro de 2021
Avaliação não solicitada
logotipo da Pet Food Intolerance

Resposta da Pet Food Intolerance

Good Evening,
We aim to respond to our customers as quickly as possible. My colleague has informed me that your email was responded to early this morning. Unfortunately due to your email being sent to us over the bank holiday weekend our customer service team didn't have chance to respond immediately.
I can assure you we are not a scam.

If there is anything else we can help you with please get in touch via sales@petfoodintolerance.co.uk.

Kind Regards
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Poor Service

Let down by this company

10 de dezembro de 2020
Avaliação não solicitada
logotipo da Pet Food Intolerance

Resposta da Pet Food Intolerance

Good Afternoon,

Thankyou for your review. We are delighted to hear you have enjoyed your experience.

Kind Regards
Customer Care

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