Absolutely do not recommend this company, slow to respond, 5 months to settle claim despite phoning many times and sending emails, this led to us being hassled by vet for payment! 2 lots of excess cha... Ver mais
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Veja o que dizem as avaliações
I took out a policy for working gundog cover, which they advertise that they do, in December 2025. I tried to log on to my account to check some details at the beginning of Feb 2026 to... Ver mais
Renewal price has doubled, although I haven’t claimed in the past 12 months. I was hesitant to move as I have been with PetGuard since my pup was 8 weeks old and therefore would worry that other comp... Ver mais
A empresa respondeu
I have a pet with a lifelong illness so I'm stuck with this insurer as I need the level of lifetime cover. I can't get it anywhere else, believe me I've tried! Petguard are so awful at handling claims... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Providing insurance for the UK's cats and dogs for over 20 years
Informações de contato
Reino Unido
- petguard.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I did query the increase in price and…
I did query the increase in price and was so busy the auto renewal went ahead. I won't be renewing next year as I have not made a claim and the premium went up by £300 with no real explanation.
I haven't had to claim as of yet
I haven't had to claim as of yet, hopefully I won't have to, but I think I have a good insurance for my Frenchie. I was a bit surprised that it went up from £39 to £50 though. But as long as I have cover for my Frenchie that's all that matters.
renewal
have hearing problems and the lady dealing with the renewal was very helpfull
Luckily
Luckily, I have not had to use the insurance for my cat, but I am sure it would be excellent if I had to use it.
Pet guard was prompt and efficient .
Pet guard was prompt and efficient in dealing with our young dogs nasty gastro enteritis, and there was no problem with the claim.
The reason I have not renewed this time is the high cost of premiums, although I appreciate they are still very competitive, and the increase of the excess is prohibitive, especially for our older dog.
Also Pet guard is one of the few insurers to accept working dogs, so it is with some reluctance that I will be putting the premiums into a “doggy” savings account instead.
Always there for help & advice
Always there for help & advice; never a problem when claiming against insurance.
We done!
Only just joined
Only just joined , peace of mind for our lovely Ella .
Straight forward and easy form.
Premium more than doubled !!!
Never made a claim in the two years I had pet insurance. Recently got my renewal and the premium more than doubled!! Cancelled the policy, very disappointing.
No problems we did not have to claim…
No problems we did not have to claim but our policy payment increased by 97.00 for the year. We therefore found a company which offered the same cover for much less
The customer service person was…
The customer service person was excellent except for the fact that I was told that I would get a hard copy of my policy through the post and I haven’t received it.
Staff easy to talk to and talked to me
Staff easy to talk to and talked to me, not at me. Answered queries straightforward language. Treated respectfully.
Great service
I renewed my dog insurance. It was done quickly and professionally by the lady Who answered the call.
I needed insurance for my newly…
I needed insurance for my newly acquired Romanian rescue Shih Tzu, I received the Chip information and your company was suggested as being the best one to use. I completed the form very easily and can now relax as Bella is in your safe hands.
Many thanks
Found site very easy to follow many…
Found site very easy to follow many thanks
My main issue is that it takes nearly a…
My main issue is that it takes nearly a month for payment to be made. I understand that checks have to be made but when you have paid out £500 on your credit card and the payment has to be made before the insurance pays out it can be financially difficult.

Resposta da Petguard
Joining pet guard
This is the first time I’ve got pet insurance and it was very straightforward and easy to use.
No Time Wasted
no time wasted when looking for pet insurance using Petguard.
It was very easy to do, and no problems setting up the DD, hopefully it will be unused, but for our peace of mind when it comes to our pet, very happy.
Very good service
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