I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... Ver mais
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Excellent and super fast delivery. Excellent customer service, and very prompt reply via email on queries I had. No quibble return on items not suitable ( I’d ordered wrong size). As a small fami... Ver mais
My elderly and disabled fur sis Trixie now has the small ball for all of the senses. She has lit up when I've given her it and is the only thing she plays with now so it must be stimulating her! It in... Ver mais
The company was brilliant in organising my order. Kept informed on the delivery. Arrived well packaged. The quality of my parrot and finch food was great. Thankyou
Detalhes da empresa
Informações de contato
4,8
Excelente
827 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
lovely toy for my dog!
3 de fevereiro de 2026
Great value
Easy to order. Great value. Arrived quickly. Would use again and recommend.
3 de fevereiro de 2026
Very helpful
Really helpful, great customer service. Pet Products R us went out of their way to help me with sourcing cat food. Highly recommend this business.
31 de janeiro de 2026
Excellent company
Excellent company, Excellent products and excellent service all round, highly recommended.
28 de janeiro de 2026
Very happy
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have a leg injury, so I appreciate Pet products RUs uses the reliable courier. Thank you!!
14 de janeiro de 2026
Good correspondence
The order was delayed as an item was not available. But they emailed me to see if was happy to wait for the item which they were expecting a delivery of in a few days. I was happy to wait, as not in desperate need, and I received the package a few days later.
23 de janeiro de 2026
Good service and quick delivery
Good service and quick delivery, would definitely recommend!
18 de janeiro de 2026
Great price and very efficient delivery
11 de janeiro de 2026
Dog Coat
Ordered coat for my dog. Fit her a treat. Good quality and lovely colour. Very pleased with my purchase will definitely order again. Delivered on time.
11 de janeiro de 2026
I had ordered a gift after Xmas for my…
I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in.
I was kept up to date by Martin on every detail about what was going on and was given a refund no bother at all.
I would definitely recommend this company and will be using it in the future.
26 de dezembro de 2025
Disappointing purchase
Good range of products and prompt delivery. I ordered a Kong dog toy as they are usually durable but our Labrador destroyed the duck’s quack in less than 10 seconds!
29 de dezembro de 2025
Faultless company
I have been a customer of Pet Products R US for quite sometime.
They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even delivery is excellent .well done
20 de dezembro de 2025
Excellent Customer Service
I had to return the item unfortunately but the customer service i received was prompt and first class
3 de dezembro de 2025
Highly recommend
Easy to order. I was kept up to date on delivery. Very happy with the product, a dog coat.
26 de novembro de 2025
The pets love it and I will be reordering
30 de novembro de 2025
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