Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver mais
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Veja o que dizem as avaliações
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver mais
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Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
A empresa respondeu
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Ver mais
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Detalhes da empresa
Escrito pela empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Informações de contato
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,5
Excelente
402 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order was accepted and reached me in
Order was accepted and reached me in a reasonable time goods were just as I expected good quality
3 de abril de 2023
Resposta da Petshop Direct
Hi Patricia. Lovely to hear your feedback. We are very pleased that Royal Mail delivered your order on time. Hope to see you again in the future!
Best Regards
Petshop Direct Team
Genuine product and quick delivery
Great price for product compared to other retailers.
Swift delivery.
2 de abril de 2023
Resposta da Petshop Direct
Lovely and honest feedback DD. Thank you for sharing with us.
Best Regards
Petshop Direct Team
Excellent place
Excellent place. We took our puppy there for a new harness and the owner was great and fitted it for us, he knew his stuff. We also for a lead and coat too! Ordered on line as well and quick delivery
2 de abril de 2023
Resposta da Petshop Direct
Hello Emma. Thank you for shopping at our store in #Hertford as well as shopping online. Your puppy is adorable:). Hope to see you again soon.
Kind Regards
Petshop Direct Team
Resposta da Petshop Direct
We really appreciate your 5-star review. Thank you for your support!
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thanks for your wonderful review. We’re glad you had such a positive experience with us!
Kind regards,
Petshop Direct Team
Happy customer
First time customer, ordered a new leather dog collar for my spaniel, item was easy to order great choice of colours. Item arrived on time good quality collar very pleased would recommend.
23 de março de 2023
Resposta da Petshop Direct
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product/service. We appreciate your support and look forward to serving you again in the future.
Best regards
Petshop Direct Team
Extremely happy with my order
Very happy with my order! Delivery was packed nicely and packages were fresh. The whole experience was great, from making the order, keeping track of my package to a quick delivery. So happy, will definitely order again. Thank you!
27 de fevereiro de 2023
Resposta da Petshop Direct
We're delighted to receive your positive feedback! It's fantastic to know that our team's hard work and dedication are making a difference. We'll continue striving to exceed your expectations and provide you with the best possible experience.
Best regards
Petshop Direct Team
Resposta da Petshop Direct
Thank you for the lovely feedback! We look forward to serving you again.
Kind regards,
Petshop Direct Team
Lovely toy box nice quality and perfect…
Lovely toy box nice quality and perfect size. Speedy delivery would definitely use again
3 de março de 2023
Resposta da Petshop Direct
We’re delighted to receive your 5-star review. Thank you very much!
Kind regards,
Petshop Direct Team
Great after sale customer service
Great after sale customer service. I had a slight problem with the payment page which have an error message when the payment had actually give through. Issue quickly resolved. Quick delivery
1 de março de 2023
Resposta da Petshop Direct
We're thrilled to hear that you found our customer service exceptional! Providing excellent support is one of our top priorities, and your feedback reinforces our commitment. We're grateful for your kind words and will ensure that we maintain this level of service.
Best regards
Petshop Direct Team
Easy ordering
Easy ordering, prompt service and easy exchange when I phoned about a problem with one of my items. Good service, thanks.
28 de fevereiro de 2023
Resposta da Petshop Direct
Thank you for your kind words. We’re so pleased you were happy with our service!
Kind regards,
Petshop Direct Team
Excellent customer service
I made a mistake with the tag I wanted and they edited my order. It arrived quickly and I got money off as I’d used them before.
27 de fevereiro de 2023
Resposta da Petshop Direct
Thanks for the 5 stars! Your feedback is greatly appreciated by our team.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for your great feedback. We’re delighted everything went smoothly!
Kind regards,
Petshop Direct Team
Excellent service.
23 de fevereiro de 2023
Resposta da Petshop Direct
We’re really pleased you had a great experience with us. Thank you for your review!
Kind regards,
Petshop Direct Team
Quick delivery and great products
3 de fevereiro de 2023
Resposta da Petshop Direct
Thank you for the excellent rating! We truly appreciate your custom and support.
Kind regards,
Petshop Direct Team
Excellent quality of goods
Excellent quality of goods. Received well within timescales
6 de fevereiro de 2023
Resposta da Petshop Direct
Thanks for taking the time to share your experience. We’re delighted with your feedback!
Kind regards,
Petshop Direct Team
Very quick dispatch and delivery of a…
Very quick dispatch and delivery of a dog harness. Good price, will definitely buy from here again
6 de fevereiro de 2023
Resposta da Petshop Direct
Thank you for your 5-star feedback. We’re very happy to hear you were pleased with our service!
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for your 5-star rating! Your support and feedback are very much appreciated by our team.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
We’re so pleased you were happy with your purchase. Thank you for choosing Petshop Direct and for leaving us such a great review!
Kind regards,
Petshop Direct Team
Good service
Bought muddy paws stormguard coat. Delivered on time even during postal strike. Good service thank you
19 de dezembro de 2022
Avaliação não solicitada
Resposta da Petshop Direct
Thank you for your fantastic review. We really appreciate your business and hope to see you shopping with us again soon.
Kind regards,
Petshop Direct Team
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