I booked 3 white Rolls Royce's for my son's wedding, from start to finish the service was amazing. The driver's on the day was Naz, Jav and Ahmed and I must say how professional all three were, very h... Ver mais
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Veja o que dizem as avaliações
Mazhar Raja gave me an upgrade and from day 1 he has been kinf enough to accomodate me. No matter how many times i called him he was there to personalise the experience. Gave me the best service.... Ver mais
Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business,... Ver mais
Was recommended by a work colleague as he used it for his wedding. We booked 3x RollsRoyce for brother’s wedding, the process was simple and quick with reasonable pricing. The chauffeurs... Ver mais
Detalhes da empresa
Escrito pela empresa
For Over 15 Years, Phantom Hire has been at the forefront in providing the Worlds Most Luxurious and State of the Art Vehicles to all occasions throughout the UK, Ireland, and Europe. Phantom Hire has rapidly expanded its Fleet Of Vehicles and is Proud to Boast the UK's Largest Fleet of Luxury Vehicles. Including some of the Most Renowned Marques in the World such as Rolls Royce, Lamborghini, Ferrari, and Bentley. We are proud to offer an array of Luxury Travel and Chauffeuring Solutions, including Wedding Car Hire, Prom Car Hire, Chauffeur Car Hire, Limo Hire, Super Car Hire, and Helicopter Charter."
Informações de contato
Unit 3 Sampson Road North, B11 1BU, Birmingham, Reino Unido
- 0121 227 9984
- sales@phantomhire.com
- phantomhire.com
4,8
Excelente
178 avaliações
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Friendly driver
6 de julho de 2023
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you for your feedback. We're delighted to hear that you found our driver friendly. Your satisfaction is important to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Daughters Prom
We hired a back rolls royce for my daughters prom last Thursday as both her and her friend wanted the wow factor and they certainly got that! They loved the number plate with their names on which they got to keep and communication was excellent I would highly recommend this company for a special occasion car you certainly wont be disappointed
6 de julho de 2023
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Dawn, for your feedback. We're delighted to hear that the black Rolls Royce added the wow factor to your daughter's prom. Your high recommendation means a lot to us, and we’re glad we could make the occasion special. We look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Outstanding service
What a company from enquiring to the day of the event constantly kept in touch and ensured that we had everything we could need and travelled 3 hours to get to us
Hired the RR Ghost for our daughters prom traffic was horrendous for the driver to get to us and we were kept informed all of the way of any hiccups driver she was polite friendly and very helpful she made sure the journey was perfect and the finishing touches of the personalised show plates and ribbons made it even better she even taken pictures for us of our daughter in the car we cant thank her enough
Thanks Phantom hire for making her prom arrival a night to remember
30 de junho de 2023
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Rich, for your detailed feedback. We're thrilled to hear that you found our service outstanding from the initial enquiry to the event day. We're glad that our driver provided a friendly and helpful service, and that the personalised show plates and ribbons added a special touch. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Fantastic service for our Wedding
My husband and I were blown away by the RR phantom we had for our wedding day in May. The service was outstanding from Phantom Hire, they phoned the day before to check the details and then on the morning of they also rang with their ETA. The car was exceptional and added to our theme and vibe of the day. 5* service and would highly recommend.
19 de maio de 2023
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you for your wonderful feedback. We're delighted to hear that the Rolls Royce Phantom added to the theme and vibe of your special day. It's great to know that our team provided outstanding service, checking details the day before and updating you on the morning of your wedding. Your 5-star rating and high recommendation mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
The best in the business
Chauffeur drove on Eid day for a catholic funeral. I really can’t fault the service. Thank you to the driver and Phantom team.
1 de março de 2023
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Hailey, for your feedback. We're honoured to have been part of such an important day. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Excellent car and the driver was…
Excellent car and the driver was brilliant, they took me and my young boys out for a spin in the car near the end of the hire time.
22 de dezembro de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Lewis, for your feedback. We're delighted to hear that you had an excellent experience with our car and driver. Your satisfaction is important to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Very professionl chauffeur and beautiful car
We had our walimah on the 13th November. The service we had from phantom hire was exceptional. We booked the Rolls Royce series 2 ghost the car was very comfortable and beautiful on the inside and the outside. We also shopped around and they gave us the best quote. The chauffeur arrived to pick us up at the hotel on time. He took us to the venue on time. He went out his way parking right on the front of the venue just so that we can enter the venue easily without going up the stairs. The chauffeur knew the local area really well and helped avoid us being stuck in terrible traffic.
They looked after us very well and we love the number plate they gave us.
Will definitely book again in the future.
13 de novembro de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Mohammed, for your feedback. We're delighted to hear that you found our service exceptional for your walimah. It's great to know that the Rolls Royce Ghost met your expectations in comfort and beauty, and that our chauffeur provided excellent service and local knowledge to ensure a smooth journey. We look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Best choice of cars I’ve seen so far!!
Best choice of cars I’ve seen so far!!
Honestly I was amazed by how professional and helpful these guys were. They knew exactly what they was talking about and honestly made sure we was happy. I’m particular want to point out the young lads customer service. I believe his name was Uwais literally made sure we was satisfied and looked after us well.
Thank you guys!
5 de agosto de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Abbas, for your feedback. We're thrilled to hear that you were impressed with our selection of cars and found our team professional and helpful. It's wonderful to know that Uwais provided excellent customer service and ensured your satisfaction. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Service from start to finish was…
Service from start to finish was impeccable, totally satisfied with the service,
Driver was well spoken respectable well dressed well mannered,
Definitely recommend
5 de agosto de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you for your feedback. We're delighted to hear that you found our service impeccable from start to finish. It's wonderful to know that our driver was well-spoken, respectable, well-dressed, and well-mannered. Your satisfaction is our top priority, and we appreciate your high recommendation. We look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Our experience with phantom hire was…
Our experience with phantom hire was great. All the drivers where’s polite and genuine
timing was perfect and the cars were nice and clean. Would hire again!
5 de agosto de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Awais, for your feedback. We're delighted to hear that your experience with Phantom Hire was great. It's wonderful to know that the timing and cleanliness of the cars met your expectations. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Great service excellent top range…
Great service excellent top range choices of cars best hiring place about
5 de agosto de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you Harris, for your feedback. Your satisfaction is our priority, and we're glad to be considered the best hiring place around. We look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Best time ever
This was by far the best hire company I have been to me and my daughter had a splendid time as we were being chauffeured around the city by our amazing driver overall a 11/10 experience highly recommended :)
5 de agosto de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Khan, for your feedback. We're thrilled to hear that you and your daughter had such a splendid time being chauffeured around the city. It's wonderful to know that our service provided an 11/10 experience for you. Your high recommendation means a lot to us, and we look forward to providing you with exceptional service again in the future.
Best regards,
Phantom Hire Team
fantastic service and you come in style
5 de agosto de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Zedey, for your feedback. We're delighted to hear that you found our service fantastic and enjoyed arriving in style. Your satisfaction means a lot to us, and we look forward to providing you with exceptional service again in the future.
Best regards,
Phantom Hire Team
Absolutely amazing customer service…
Absolutely amazing customer service booked the cars last minute due to my original cars being canceled. My cars and confirmation was sent within 5 minutes and the cars arrived on the day with ribbons and a number plate which was free when you book the cars with them and the chauffeurs were dressed better than some of my guests!
Just goes to show how much effort and time they put into there work as all this was done in such a small space of time which i am very grateful for and will definitely be recommending to my freinds and family.
Thank you once again Phantom Hire!
27 de julho de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Nicky, for your feedback. We're thrilled to hear that our customer service exceeded your expectations, especially with such a last-minute booking. We're grateful for your kind words about our dedication and effort. Your recommendation to friends and family means a lot to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Was recommended by Marigold and a…
Was recommended by Marigold and a friend to book with Phantom Hire and i was so glad i did. My car was the only car booked with Phantom Hire and it looked the best. My fiances cars were cheaper and were booked from elsewhere but turned up late and the chauffuers were not the best to speak to. My reason for the this review was to thank the sales team at Phantom Hire for sticking to there words as agreed when booked and making my special day even better than expected!
27 de julho de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Mohammed, for your feedback. We're delighted to hear that you were satisfied with our service and that your car was the highlight of the event. It's unfortunate to hear about the issues with your fiancé's cars, but we're glad that we could make your special day even better than expected. We appreciate Marigold and your friend for recommending us. Your kind words about our sales team and their commitment mean a lot to us. We look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Terrible communication from the start…
Terrible communication from the start from Ace who never calls you back. Paid £550 for a Phantom for my sons Prom on 27th June. Driver was a lovely chap a credit to them. However Phantom turned up with all 4 wheel centres missing making it look scruffy and incomplete. Emails ignored till I mentioned I was leaving a review then Adam called and was quite rude. Said I was not a genuine customer and it was not their fault they got stolen the day before. If I was that concerned I should of turned car away, he had done me a favour sending it etc. Too late notice to turn the car away when the prom is in half an hour obviously. Shocking attitude even said I will come to your house and talk to you face to face. Very condescending saying what do you want? Didn't think it was a genuine complaint to send a car with bits missing. Even my sons mates noticed and laughed about it. Five minutes later he calmed down and called to apologise for the way he had spoken to me. Offered £50 refund, come and see us and have lunch in the showroom [ I said we wouldn't be doing that as too far] Then said send me your address and I will personally send your son a gift to apologise. I emailed my bank details and address and got the refund. I thought I will not leave a poor review if they stood to their word and did what they said. It is now 18th of July and no gift received so here is your review.
It is a sign of a good company how they handle things when things go wrong. I have been ignored, insulted and let down by false promises, not an opinion, a fact. I have not given a one star review as I did get a £50 refund. [I would of rather had a complete car that looked better in the photo's obviously] I have taken 3 stars off for the car, the ignorance [both email and phone calls] and the attitude when I complained.
18 de julho de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Hi Mark,
I hope you are doing well.
As already discussed with you a month ago, we are sorry that you encountered a bad experience with Phantom Hire. We were glad to hear that you were happy we resolved the issues and therefore do not feel this review is fair or reflects the full story of what happened.
Phantom Hire prides itself on providing first-class service and first-class vehicles and dealing with complaints professionally and swiftly. Mark, we would appreciate if you stick to your word and "leave us a good review and recommend you to others," as stated in your email on the 30th of June.
Regarding the gift that was sent out, we have recorded delivery logged at the Post Office. If it did not arrive, that is due to the fault of the delivery service, not us. We had every intention of ensuring we made amends with you, so please feel free to email us to receive proof of delivery.
Our business relies on reputation, and we are proud to deliver on our word. We feel that we did this for you and are disappointed to receive a negative review that did not reflect this. We hope you will consider amending this review truthfully and hope your son enjoyed his prom.
Best wishes,
Phantom Hire
Phantom hire went above and beyond for…
Phantom hire went above and beyond for my sons prom, the car was amazing and the driver was really friendly, everything from start to finish was handled perfectly and everyone we spoke to was knowledgeable and friendly, I highly recommend phantom hire for all your special occasions
12 de julho de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Faith, for your feedback. We're thrilled to hear that Phantom Hire went above and beyond for your son's prom. It's wonderful to know that the car was amazing and the driver friendly, and that everything was handled perfectly from start to finish. We appreciate your high recommendation and look forward to making more of your special occasions memorable.
Best regards,
Phantom Hire Team
We hired a Rolls Royce from Phantom…
We hired a Rolls Royce from Phantom hire because Ace made us feel at ease. He reassured us and guided us through the whole process. Dealing with any of our concerns quickly and effectively. The car was amazing as described and her own private number plate was a bonus. My Neice had the best time ever. The driver was very professional and never rushed us at any point. We would highly recommend Phantom Hire and would definitely be using them again. Thank you guys for making our Neices prom an amazing experience.
11 de julho de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Naresh, for your feedback. We're delighted to hear that Ace made you feel at ease throughout the process and that your niece had a great time ever. It's great to know that the car met your expectations and that the private number plate was a bonus. We appreciate your high recommendation and are glad our driver provided a professional and unhurried service. We look forward to making more events special for you in the future.
Best regards,
Phantom Hire Team
Hired a prom car for my daughter
Hired a prom car for my daughter. Lovely company to deal with, had a call just to confirm all details prior to the day. The chauffeur was so kind and didn’t rush anyone at all. The car looked amazing and the ribbons/bows were perfectly co ordinated with my daughters dress as requested and the personalised number plate was a brilliant idea! Thank you
10 de julho de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you Kelly, for your wonderful feedback. We're thrilled to hear that you had a positive experience hiring a prom car for your daughter. It's great to know that our attention to detail, from confirming all the details prior to the day to coordinating the ribbons and bows with your daughter's dress and providing a personalised number plate, met your expectations. We’re glad the chauffeur’s kindness added to the experience. We look forward to serving you again in the future.
Best regards,
Phantom Hire Team
Very happy with the service provided…
Very happy with the service provided and exceptional service from the driver. Would highly recommend and will definitely be using phantom car hire again
22 de junho de 2022
Avaliação não solicitada
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Shaban, for your feedback. We're delighted to hear that you were very happy with our service and found the driver's service exceptional. Your high recommendation means a lot to us, and we look forward to providing you with excellent service again in the future.
Best regards,
Phantom Hire Team
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